G2

Bhavesh K.

Customer Service Representative

Mid-Market (51-1000 emp.)

10/13/2021

"It's the best software for call center operations"

5/5

What do you like best about AgentTime?

AgentTime is the software that is helpful in many tasks such as: scheduling the staff, managing the breaks, handling the call center operations, etc. The best thing is you do not require a WFM to work with your team as it has many features inside the software to schedule your staff entirely. Review collected by and hosted on G2.com.

What do you dislike about AgentTime?

It isn't easy to maintain the paid version of this software, even when you can claim a free version for a few days. You will need to consider the price point of this software before buying it. And when you wish to get in touch with the support, it takes a lot of time for them to respond. Review collected by and hosted on G2.com.

Recommendations to others considering AgentTime:

I would highly recommend AgentTime to companies involved in telecommunication. It is the best software that will put your work at ease. It is easy to use and has many features. If you are looking for the best software for your call center, AgentTime is a great deal and you will not find any similar product in the market. It will difinitely provide you the value for money. Review collected by and hosted on G2.com.

What problems is AgentTime solving and how is that benefiting you?

It is a safe software and optimized to work for longer hours. We are long-time users of AgentTime (AT), and we have noticed tremendous benefits after having this software at our workplace. It is so easy to use that it does not require any product training. And the queue management is smooth in AgentTime that you will notice when you have a staff of 50+. Overall, it is the best software with the latest features. Review collected by and hosted on G2.com.