G2

Natashia M.

Senior Salesforce Platform Administrator

Mid-Market (51-1000 emp.)

9/10/2026

"High-Volume Email Handling with Seamless Salesforce Reporting"

4.5/5

What do you like best about Agentforce Marketing (formerly Salesforce Marketing Cloud)?

It handles high volume emails and other notifications from the same platform that holds the lead and contacts, which means less issues like I have experienced with companies who have other platforms such as Hubspot. Reports and Analytics are all at the tip of your fingers since all the data remains within Salesforce. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Marketing (formerly Salesforce Marketing Cloud)?

Many companies I work for didnt want to make the switch due to high cost. I also feel like you need a developer to get it up and running and for certain updates after that. Also the sync back to Sales Cloud is a bit laggy and sometimes just fails all together. Review collected by and hosted on G2.com.

What problems is Agentforce Marketing (formerly Salesforce Marketing Cloud) solving and how is that benefiting you?

Sending mass emails through many platforms can be tricky and the data being updated and accurate to and from Salesforce isnt always great. Marketing Cloud helps resolve that issue which as an admin frees up time to work on other projects and builds. Review collected by and hosted on G2.com.