G2

Verified User in Computer Software

Mid-Market (51-1000 emp.)

1/15/2026

"Cryptic Errors, No Documentation - Even the Simplest Tasks Become Near Impossible"

0.5/5

What do you like best about Agentforce Marketing (formerly Salesforce Marketing Cloud)?

The feeling of accomplishment when I've finally figured out one of the cryptic error messages Review collected by and hosted on G2.com.

What do you dislike about Agentforce Marketing (formerly Salesforce Marketing Cloud)?

I can work with clunky, complicated products. I can even tolerate historically grown structures that make no sense. But to try and navigate this with no useful documentation or training resources is next level bad. The Taskforce AI support doesn't make things better, either. Human support is available - bless them - but after a few cases I get the feeling they're just as clueless - to the point where just figuring out what product we're using took a day (It's Marketing Cloud Adcanced, by the way).

In short: this product is bad. Your work is going to suffer, your results will get worse. Review collected by and hosted on G2.com.

What problems is Agentforce Marketing (formerly Salesforce Marketing Cloud) solving and how is that benefiting you?

In theory, I want to build our digital marketing journey around this solution, integrate the website (socials only to a lesser extent) and be able to create smart, flexible paths to nurture and convert, relying on analytics to evaluate and optimize. I'm not at that point yet. Review collected by and hosted on G2.com.