G2

Felicia T.

Director of Field Operations

Mid-Market (51-1000 emp.)

9/16/2026

"Intuitive App but Needs Tab Management Improvement"

5/5

What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?

I love how easy the mobile app is for my technicians; they find it really intuitive. Being able to view all of our service appointments quickly and schedule quickly has been very helpful. Before, it was incredibly manual, but now we can check off a few boxes, hit schedule, and the scheduler will put them on the calendar for us where they fit best. The initial setup was also very easy, thanks to the third-party implementer, Ridge Tech, who got us set up and moving within a month. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?

We're only two months into using Agentforce Field Service, so I don't have a ton of feedback yet, but one issue is that the thousand tabs you can have open at one time can be overwhelming. My coordinators end up shutting the entire window down because it gets so confusing. The multi-layer tabs make it hard for them to focus on the one project they should be working on. Maybe having an option to toggle nested tabs on or off could improve this. Review collected by and hosted on G2.com.

What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?

Agentforce Field Service simplifies scheduling and paperwork management for my field technicians, allowing quick appointments and intuitive mobile app usage. It eliminates the need for manual scheduling and real-time routing, ensuring efficient operations. Review collected by and hosted on G2.com.