G2

Shiv S.

Small-Business (50 or fewer emp.)

9/16/2026

"All-in-One Field Service Platform with Real-Time Visibility and Strong Mobile Automation"

4/5

What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?

What I like best about Agentforce Field Service is how it connects field technicians, work orders, scheduling, customer information, and service operations in one platform. The real-time visibility into technician availability and job status helps teams schedule resources more efficiently, reduce delays, and improve first-time resolution. Its automation and mobile capabilities also make it easier for technicians to access the right information while working in the field. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?

The main drawback is that Agentforce Field Service can feel complex to configure and manage, especially for organizations with highly customized field-service workflows. The initial setup, integrations, and customization can require significant technical effort, and the overall user experience may take some time for new users and technicians to get familiar with. Reporting and configuration could also be more intuitive for smaller teams with limited Salesforce expertise. Review collected by and hosted on G2.com.

What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?

Agentforce Field Service helps solve challenges around scheduling, dispatching, and managing field-service operations. It provides real-time visibility into work orders and technician availability, helps assign the right technician to each job, and improves communication between field teams and back-office staff. This reduces scheduling delays, improves resource utilization, and helps teams complete service requests more efficiently while providing customers with better visibility into service status. Review collected by and hosted on G2.com.