G2

Akash S.

Creative Designer

Mid-Market (51-1000 emp.)

8/28/2026

"Efficient Field Service Management, Complex Setup"

4/5

What do you like best about Agentforce Field Service (formerly Salesforce Field Service)?

I really like the scheduling and dispatching functionality of Agentforce Field Service. It makes it easier to assign the right technician to a job based on availability and requirements. Having work orders, customer details, and service information in one place simplifies managing day-to-day field operations. The centralized view of service activities helps us assign the right resources efficiently and ensures that customer, asset, and service information is connected, which makes it easier for our field teams to complete service work. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)?

I find the initial setup challenging for complex scheduling rules involving multiple technician skills, availability rules, and service requirements, as it can take some time to configure everything correctly. Pricing is another area that can be a consideration for larger teams, especially when additional users and AI capabilities are needed. I think more flexible pricing options for different team sizes would make it easier to scale. Review collected by and hosted on G2.com.

What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you?

I use Agentforce Field Service to streamline scheduling and dispatching, reduce manual effort, prevent scheduling conflicts, and keep work orders, technician availability, and customer info connected. It centralizes service activities, improving overall coordination and efficiency. Review collected by and hosted on G2.com.