The opportunities that Advanced Case Management gave me include automation of the routine activities. I am able to easily build workflows where certain activities occur based on the data entered into a case allowing me to focus on other elements of the case that require critical thinking. Review collected by and hosted on G2.com.

Those workflows are quite flexible and the customization of those can be a bit tedious. This to and fro leads to delay most especially when one is handling special cases that require special attention. Review collected by and hosted on G2.com.