--- title: ADP TotalSource Reviews meta_title: 'ADP TotalSource Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 371 reviews by the users' company size, role or industry to find out how ADP TotalSource works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 371 scale: '5' date_modified: '2026-07-19' parent_category: name: HR url: https://www.g2.com/categories/hr --- # ADP TotalSource Reviews **Vendor:** ADP **Category:** [PEO Providers](https://www.g2.com/categories/peo-providers) **Average Rating:** 4.3/5.0 **Total Reviews:** 371 ## About ADP TotalSource ADP TotalSource is a Certified Professional Employer Organization (CPEO) that helps businesses manage HR, payroll, benefits, compliance and talent management through a single solution. As an IRS-certified CPEO and ESAC-accredited PEO, ADP TotalSource combines technology with hands-on HR expertise to help organizations navigate the complexities of managing employees. Businesses can streamline processes across the employee lifecycle, from hiring and onboarding to payroll, benefits administration, performance management and workforce planning. Designed for businesses with 5 to more than 1,000 employees, ADP TotalSource helps reduce administrative burdens while providing access to competitive employee benefits, compliance support and strategic HR guidance. Employees benefit from self-service tools and mobile access that make it easier to manage payroll, benefits and other workplace tasks. With integrated technology and dedicated support, ADP TotalSource helps organizations create a better employee experience, stay focused on compliance and spend more time growing their business. ## ADP TotalSource Pros & Cons **What users like:** - Users value the **outstanding customer support** from ADP TotalSource, enhancing their overall experience and efficiency. (71 reviews) - Users appreciate the **ease of use** of ADP TotalSource, enjoying streamlined access to benefits, paystubs, and vacation requests. (67 reviews) - Users value the **comprehensive HR support** from ADP TotalSource, ensuring seamless payroll and employee benefits management. (55 reviews) - Users love the **efficiency of integrated HR and payroll** in ADP TotalSource, simplifying processes and saving time. (55 reviews) - Users appreciate the **helpful support team** of ADP TotalSource, ensuring HR needs are easily met every day. (52 reviews) - Users appreciate the **convenient integration** of benefits, payroll, and HRIS in ADP TotalSource, simplifying management and saving costs. (44 reviews) - Easy Payroll (31 reviews) - Payroll Ease (24 reviews) - Pricing (23 reviews) - Employee Management (18 reviews) **What users dislike:** - Users experienced **poor customer support** , with slow responses and unresolved issues despite multiple follow-ups and service tickets. (38 reviews) - Users find the **cost of ADP TotalSource to be excessively high** , causing concerns over affordability and transparency. (29 reviews) - Users experience **payroll issues** with error messages and difficulties switching employee statuses, complicating the process. (25 reviews) - Users express concerns about **high fees** for ADP TotalSource, which could complicate ongoing business decisions. (20 reviews) - Users often face **navigation difficulties** with ADP TotalSource, leading to a challenging user interface experience. (20 reviews) - Ineffective Communication (17 reviews) - Long Wait Times (15 reviews) - Missing Features (12 reviews) - Poor Reporting (12 reviews) - Poor Support Services (12 reviews) ## ADP TotalSource Reviews ### 1. Reliable Support with Room for App Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Dima K. | HR and Finance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about ADP TotalSource?** I like how ADP TotalSource supports me by responding quickly and providing the information and help I need. Their advisors usually get back to me fast and assist with situations like needing to fire an employee or dealing with new regulations in states where we do business. It saves me time on dealing with my employees, keeps me updated on state labor rules, and helps save money on healthcare costs. **What do you dislike about ADP TotalSource?** I feel like the initial setup of ADP TotalSource was somewhat challenging and time-consuming. I also wish for faster responses and more options for employees to use the ADP app to help themselves, which would save me time. **What problems is ADP TotalSource solving and how is that benefiting you?** I use ADP TotalSource for payroll, HR, and medical benefits. It saves me time with employees, keeps me updated on labor rules, and helps save on healthcare costs. Their advisors provide fast support, especially with employee terminations and new regulations. **Official Response from Rebecca Jordan:** > Thanks, Dima! Your kind words about ADP streamlining the management of HR tasks mean so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. ### 2. Great Compliance and Benefits, but Support Quality Needs More Consistency **Rating:** 3.0/5.0 stars **Reviewed by:** Kendall S. | Director, People & Culture, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2026 **What do you like best about ADP TotalSource?** What I like most about ADP TotalSource is how much it simplifies the complexity of managing a growing, multi-state workforce. Their team provides strong guidance on state-specific employment requirements, payroll taxes, and compliance, which gives us confidence as we hire across the U.S. We've also been very happy with the benefits offering. The plans are competitively priced, giving our employees access to high-quality coverage while helping us manage costs as a smaller organization. Whenever questions come up, the support team is responsive and works collaboratively to help us find solutions. Overall, ADP TotalSource has been a valuable partner by combining HR expertise, compliance support, and competitive benefits into one platform. **What do you dislike about ADP TotalSource?** The biggest area for improvement is customer support. While there are some excellent individuals on the team, the overall experience can be inconsistent. I've found that the quality and accuracy of the guidance often depends on who I happen to speak with, and it's not uncommon to receive different answers to the same question from different representatives. I would also appreciate a more proactive partnership. Rather than simply responding to issues as they arise, I'd like to see more strategic guidance, clearer ownership of complex cases, and stronger subject matter expertise. As an experienced HR leader, there have been times when I've had to research and validate information myself because the support provided wasn't as knowledgeable or consistent as I expected. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource has allowed us to consolidate payroll, benefits administration, HR, tax management, and PEO services into a single solution. As the sole HR professional supporting a growing, multi-state workforce, having everything in one place saves me a significant amount of time and reduces the administrative burden of managing multiple vendors. The biggest benefit has been the support for multi-state employment. ADP helps us navigate state-specific payroll taxes, employment requirements, and compliance considerations, allowing me to focus more on strategic HR initiatives instead of spending hours researching regulations or managing manual processes. Having one platform to manage the employee lifecycle, benefits, payroll, and taxes has made our HR operations much more efficient and scalable. **Official Response from Rebecca Jordan:** > Hi Kendall, Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that ADP helps simplify the complexities of managing a growing, multi-state workforce. We also value your candid comments regarding the consistency of your support experience. Feedback like yours is incredibly important, as it helps us identify opportunities to improve and deliver a more seamless experience across every interaction. We are continuously focused on enhancing the level of service and support we provide to all our clients. Thank you for your partnership and trust in ADP. We look forward to continuing to support your business and helping you achieve your goals. ### 3. All-in-One Features, but Basic Support and Inexperienced Help Create Headaches **Rating:** 1.0/5.0 stars **Reviewed by:** Danielle R. | Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about ADP TotalSource?** It has a large quantity of offerings (payroll, health insurance, PTO, retirement plan connectors, company roster, forms library, etc.) all in one platform **What do you dislike about ADP TotalSource?** I think that there could be better options for getting help rather than having to call a help line each time. Better advising on employee leave of absensce. More plan offerings for health insurance. Better tracking of tax payments. ADP covers a lot of areas in general, but the support is very basic and it's difficult to get experienced support. Getting help requires a lot of patience and causes many headaches and often leaves me feeling like I'm explaining the person helping me on how to do their job. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP is not exactly solving any problems for my organization. They are providing a very basic service which covers a lot of needs of my organization, but each of the needs is very basic. ### 4. Easy Payroll & HR with ADP TotalSource’s Expert Guidance **Rating:** 5.0/5.0 stars **Reviewed by:** Katie D. | Operations & Accounting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about ADP TotalSource?** We love how easy ADP TotalSource makes payroll and HR processes. We're a small company and my job encompasses both of these and I did not go to college for HR so I love having ADP to assist me when I'm not sure what is the best route to take. **What do you dislike about ADP TotalSource?** I guess the only downside is that we're having to pay for our HR assistance, but we see the value in it! **What problems is ADP TotalSource solving and how is that benefiting you?** They help us get cost effective insurance for our employees and they help us solve HR problems when we have them. We've also had a former employee bring some false claims against us that ADP is helping us fight. We'd be lost without them for that! In 37 years of business we have never had anything like this happen and we did not have a clue what to do. We're so grateful for their help! **Official Response from Rebecca Jordan:** > Hi Katie, Thank you for sharing your wonderful experience with us! We’re delighted to hear that you are enjoying ADP’s payroll and HR processes. Your feedback inspires us to keep delivering top-notch service. We appreciate the partnership! ### 5. Comprehensive HR, Payroll and Tax Support with a Dedicated Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Susanna M. | VP of Finance and HR, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2026 **What do you like best about ADP TotalSource?** Comprehensive support for tax-related matters, claims administration, employee benefits, and a dedicated HR partner who serves as your primary point of contact, providing personalized guidance and support for your company. **What do you dislike about ADP TotalSource?** I don't have anything specific that comes to mind. I would say the main downside is that, in certain areas, you have less flexibility. For example, I can't contact the IRS directly to inquire about a tax credit we're expecting because the credit was filed by ADP as part of our PEO relationship. As a result, any follow-up has to go through ADP rather than being handled directly by us. **What problems is ADP TotalSource solving and how is that benefiting you?** As I mentioned, it supports us by filing payroll tax returns on our behalf, benchmarking our benefits with insurance carriers, handling claims investigations, and providing assistance with many other HR and compliance-related matters. **Official Response from Rebecca Jordan:** > Hi, Susanna, We’re so grateful for your amazing review! It’s partners like you that motivate us to provide excellent service every day. Thank you for recognizing our efforts, and we look forward to continuing success together. ### 6. All-in-One People Ops Coverage **Rating:** 4.0/5.0 stars **Reviewed by:** Katey G. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about ADP TotalSource?** I like that I feel like I'm covered in all aspects of people operations. Taxes, payroll, HR, 401k etc. When looking at trying to piecemeal these functionalities together, it was costly and a bare to manager. **What do you dislike about ADP TotalSource?** I dislike that they aren't very organized with other functions outside of HRBP. The HRBP handles a lot for the customer, so things can get lost easily. You don't really see a lot of action that happens on the back end so it leaves questions sometimes **What problems is ADP TotalSource solving and how is that benefiting you?** Payroll taxes and setup in different states. We operate in all US states so it is extremely helpful to know that you have specialists backing you in these different areas where you aren't familiar with taxes and regulations. **Official Response from Rebecca Jordan:** > Hi Katey, Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that ADP's solution helps support your HR needs and makes managing day-to-day responsibilities easier. We’re also grateful for your honest feedback. Insights like yours are invaluable as we continue to enhance our products and services and deliver the best possible experience for our clients. Thank you for your partnership and trust in ADP. We look forward to continuing to support your team's success. ### 7. ADP Review update **Rating:** 4.0/5.0 stars **Reviewed by:** Michele C. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2021 **What do you like best about ADP TotalSource?** The platform system is great. Easy to use, and the staff are more responsive. The health insurance options are not great, we had to go outide of adp. **What do you dislike about ADP TotalSource?** The response time from our HRBP is sometimes a little slow. Also we were not happy with the increase in the cost of our group health insurance plans. **What problems is ADP TotalSource solving and how is that benefiting you?** We receive benefits and HR assistance. We have used TS for employee issues, insurance issues, and payroll assistance. Also, UC claims, it is nice to have someone represent us in claims. We do however have some concerns with the response from ADP when a former employee has made a claim. Sometimes we are not notified in time to dispute the claim. ### 8. ADP TotalSource Simplifies Payroll, HR, Benefits, and Compliance in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Mike A. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about ADP TotalSource?** What I find most helpful about ADP TotalSource is that it keeps payroll, HR, benefits, and compliance all in one place, which saves me a lot of time. I also like that it gives my employees access to good benefits and an easy way to manage their own information. It lets me spend less time on administrative tasks and more time focusing on running my business. **What do you dislike about ADP TotalSource?** A few downsides I've noticed are that it can be more expensive than using separate payroll or HR tools, especially for smaller businesses. It also takes some time to learn all of the features and get everything set up. Since it's a PEO, some HR processes are shared with ADP, which may not be the right fit if you want to keep everything managed entirely in-house. **What problems is ADP TotalSource solving and how is that benefiting you?** It helps me spend less time on payroll, HR paperwork, and compliance so I can focus more on running my business. It also makes it easier to offer competitive employee benefits, which helps with hiring and retaining employees. ### 9. Streamlined Payroll and Benefits Administration **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle B. | Director of Human Resources, Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about ADP TotalSource?** I like ADP TotalSource for its ability to connect to benefit servicers and the employee self-service platform. It ensures that benefits are enrolled correctly based on what the employee has signed off on, eliminating paper trails to benefit providers. The platform also allows employees to log in to check their benefits during open enrollment and make changes if needed. **What do you dislike about ADP TotalSource?** The only thing I can think of with ADP TotalSource is the higher cost compared to other providers that offer similar services. It's not really an issue with ADP itself, but our property management system or dealer management system does not connect with our payroll providers, which makes us do double the work. But again, that's not a negative on ADP. **What problems is ADP TotalSource solving and how is that benefiting you?** I find ADP TotalSource eases service by allowing employees to use the self-service platform for benefits, W-2s, and pay stubs. It saves labor hours for payroll and HR, ensuring accurate benefits enrollment without paper trails. ### 10. More than just Payroll Processing. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about ADP TotalSource?** The simple answer is the people. I deal with so many "representatives" and ADP has an environment that fosters follow through. Processing the payroll is easy, adjustments are made as needed. The speed of the application has improved over the years. Reducing the processes I need to handle, from the onboarding record keeping/filing to the termination paperwork. **What do you dislike about ADP TotalSource?** Some of the messages are cryptic, when an issue is flagged by the system. I would prefer the simple explanation, so that I may hand it off to someone else. While I have been doing this for 25 years, not everyone has. We do not take advantage of integration, as a small company not needed. The reporting is good, unless you need specific, then figuring out the choices is at times problematic. The Marsh site can take time to get "custom requirements" for certificates. I would also appreciate being able to delte unneeded certs. **What problems is ADP TotalSource solving and how is that benefiting you?** Legal requirements, maintaining status. Eases my burden and is considered in the expense of the PEO. I9 processing is simple and complicated, when dealing with the government. Insurance and benefits has been removed from our responsibilities and that is another relief. ## ADP TotalSource Discussions - [What other products do you have coming out in the future?](https://www.g2.com/discussions/what-other-products-do-you-have-coming-out-in-the-future) - 2 comments, 2 upvotes - [How can you lower our costs for benefits?](https://www.g2.com/discussions/32893-how-can-you-lower-our-costs-for-benefits) - 1 comment, 2 upvotes - [What is the difference between ADP and ADP TotalSource?](https://www.g2.com/discussions/what-is-the-difference-between-adp-and-adp-totalsource) - 2 comments, 1 upvote - [How does ADP TotalSource work?](https://www.g2.com/discussions/how-does-adp-totalsource-work) - 2 comments, 1 upvote - [What is ADP TotalSource used for?](https://www.g2.com/discussions/what-is-adp-totalsource-used-for) - 1 comment - [View ADP TotalSource pricing details and edition comparison](https://www.g2.com/products/adp-totalsource/reviews/adp-totalsource-review-13104965?section=pricing&secure%5Bexpires_at%5D=2026-07-20+17%3A57%3A11+-0500&secure%5Bsession_id%5D=bdfda1e8-18e1-4111-96fa-7845e35d535c&secure%5Btoken%5D=2b2be92cba2b4aa1bfeb2fb05799a107d1e2a73b70ca8b1b9c84c548a54dd01c&format=llm_user) ## ADP TotalSource Integrations - [benefitsCONNECT](https://www.g2.com/products/benefitsconnect/reviews) - [JazzHR](https://www.g2.com/products/jazz-co/reviews) - [Lattice](https://www.g2.com/products/lattice-lattice/reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Time](https://www.g2.com/products/quickbooks-time/reviews) - [Recruit CRM & ATS](https://www.g2.com/products/recruit-crm-ats/reviews) - [RUN Powered by ADP](https://www.g2.com/products/run-powered-by-adp/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) ## ADP TotalSource Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Compliance** - Compliance Support - Safety Program - Certified Assistance **Platform Basics** - Interoperability - Performance **Reports** - Score Cards - Customizability - Graphs and Charts - Dashboards **Generative AI** - AI Text Generation **Agentic AI - Applicant Tracking Systems (ATS)** - Decision Making **Agentic AI - Onboarding** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Platform** - Tools - Management - Access **Platform Data** - Visualization - Platform Search - Alerts and Notifications **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Cleaning** - Filtering - Levels of Measurement - Transformation **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building **Platform Additional Functionality** - Self-Service Portal - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Support** - Scale - Specialist Guidance - Consulting - Invoicing - Implementation - Support - Assistance **Platform Content** - Automation - File Sharing - Content Library **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Onboarding Process Reporting - Visualization **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Recruiting and Onboarding** - Interview Scheduling - Onboarding **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description ## Top ADP TotalSource Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,573 reviews) - [TriNet](https://www.g2.com/products/trinet/reviews) - 4.2/5.0 (1,902 reviews) - [Justworks](https://www.g2.com/products/justworks/reviews) - 4.6/5.0 (1,119 reviews)