--- title: ADP TotalSource Reviews meta_title: 'ADP TotalSource Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 371 reviews by the users' company size, role or industry to find out how ADP TotalSource works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 371 scale: '5' date_modified: '2026-07-19' parent_category: name: HR url: https://www.g2.com/categories/hr --- # ADP TotalSource Reviews **Vendor:** ADP **Category:** [PEO Providers](https://www.g2.com/categories/peo-providers) **Average Rating:** 4.3/5.0 **Total Reviews:** 371 ## About ADP TotalSource ADP TotalSource is a Certified Professional Employer Organization (CPEO) that helps businesses manage HR, payroll, benefits, compliance and talent management through a single solution. As an IRS-certified CPEO and ESAC-accredited PEO, ADP TotalSource combines technology with hands-on HR expertise to help organizations navigate the complexities of managing employees. Businesses can streamline processes across the employee lifecycle, from hiring and onboarding to payroll, benefits administration, performance management and workforce planning. Designed for businesses with 5 to more than 1,000 employees, ADP TotalSource helps reduce administrative burdens while providing access to competitive employee benefits, compliance support and strategic HR guidance. Employees benefit from self-service tools and mobile access that make it easier to manage payroll, benefits and other workplace tasks. With integrated technology and dedicated support, ADP TotalSource helps organizations create a better employee experience, stay focused on compliance and spend more time growing their business. ## ADP TotalSource Pros & Cons **What users like:** - Users value the **outstanding customer support** from ADP TotalSource, enhancing their overall experience and efficiency. (71 reviews) - Users appreciate the **ease of use** of ADP TotalSource, enjoying streamlined access to benefits, paystubs, and vacation requests. (67 reviews) - Users value the **comprehensive HR support** from ADP TotalSource, ensuring seamless payroll and employee benefits management. (55 reviews) - Users love the **efficiency of integrated HR and payroll** in ADP TotalSource, simplifying processes and saving time. (55 reviews) - Users appreciate the **helpful support team** of ADP TotalSource, ensuring HR needs are easily met every day. (52 reviews) - Users appreciate the **convenient integration** of benefits, payroll, and HRIS in ADP TotalSource, simplifying management and saving costs. (44 reviews) - Easy Payroll (31 reviews) - Payroll Ease (24 reviews) - Pricing (23 reviews) - Employee Management (18 reviews) **What users dislike:** - Users experienced **poor customer support** , with slow responses and unresolved issues despite multiple follow-ups and service tickets. (38 reviews) - Users find the **cost of ADP TotalSource to be excessively high** , causing concerns over affordability and transparency. (29 reviews) - Users experience **payroll issues** with error messages and difficulties switching employee statuses, complicating the process. (25 reviews) - Users express concerns about **high fees** for ADP TotalSource, which could complicate ongoing business decisions. (20 reviews) - Users often face **navigation difficulties** with ADP TotalSource, leading to a challenging user interface experience. (20 reviews) - Ineffective Communication (17 reviews) - Long Wait Times (15 reviews) - Missing Features (12 reviews) - Poor Reporting (12 reviews) - Poor Support Services (12 reviews) ## ADP TotalSource Reviews ### 1. Great and timely service always **Rating:** 5.0/5.0 stars **Reviewed by:** Martha S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2020 **What do you like best about ADP TotalSource?** ADP makes all aspects of human resources and payroll easier. **What do you dislike about ADP TotalSource?** I have not found anything to dislike at the moment. **What problems is ADP TotalSource solving and how is that benefiting you?** payroll, compliance, I-9 issues and benefits assistance. ### 2. ADPTS provides a wide arry of services to co-employers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2020 **What do you like best about ADP TotalSource?** The array of services available through ADPTS. **What do you dislike about ADP TotalSource?** Untrained staff and turnover within ADPTS. **Recommendations to others considering ADP TotalSource:** Discuss how benefits (medical/dental) are costed **What problems is ADP TotalSource solving and how is that benefiting you?** We do not have to interview an array of suppliers... medical, dental, time clocks, EPL insurance... to meet our needs. ### 3. OK experience -- leaves much to be desired **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2019 **Describe the project or task ADP TotalSource helped with:** I used ADP totalsource for a number of work related functions including: timesheet, PTO tracker, benefits managment. It also holds organizational information such as the org chart and documents related to my compensation. **What do you like best about ADP TotalSource?** It is helpful that all of the links that are related to my compensation, benefits, etc are all in one place. **What do you dislike about ADP TotalSource?** The links to external sites, especially related to commuted benefits and FSA, do not work the first time. The timesheet/PTO tracker is not intuitive to use. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP allows all the information an employee needs to be housed in one place, which is very helpful. However, like stated above, the features don't always work or can be difficult to use. ### 4. Very good Payroll and HR **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2019 **Describe the project or task ADP TotalSource helped with:** ADP Totalsourse was a great service for employees to manage their pay, benefits and perks. **What do you like best about ADP TotalSource?** I was able to manage all of my finances from work in one place as well as getting some good discounts. **What do you dislike about ADP TotalSource?** The overall cost to the company was very high. . **Recommendations to others considering ADP TotalSource:** Great service but at a steep price. **What problems is ADP TotalSource solving and how is that benefiting you?** They were able to handle a lot of the HR functions For the company and finances for the employees. ### 5. Great partner for payroll & HR services **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2019 **Describe the project or task ADP TotalSource helped with:** Freeing up our Human Resources staff. Getting us better rates on health & dental insurance. Dealing with potential legal issues with current or former employees. **What do you like best about ADP TotalSource?** The support team is always available. The website offers a lot of options for me to get things done. **What do you dislike about ADP TotalSource?** The service is expensive. There are a lot of features that I haven't fond useful. **Recommendations to others considering ADP TotalSource:** Evaluate the costs versus hiring internal staff **What problems is ADP TotalSource solving and how is that benefiting you?** Dealing with potential legal issues with current or former employees has been a big benefit. ### 6. I use this daily and to track time to project as well as see benefits and request time off etc **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2019 **Describe the project or task ADP TotalSource helped with:** Helped to track hours to projects and coding we used for billable hours **What do you like best about ADP TotalSource?** Ease of use is key. and everything we do with this takes the least amount of time. **What do you dislike about ADP TotalSource?** nothing. as I said the software is easy to use....the software us very easy to use and for that we are thankful! **Recommendations to others considering ADP TotalSource:** USe a reference program and speak with actual users **What problems is ADP TotalSource solving and how is that benefiting you?** Billable hours are now clear for our accounting and project time and cumulative work ### 7. Used ADP Total Source and like it!! **Rating:** 4.0/5.0 stars **Reviewed by:** karen n. | CSR, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2019 **Describe the project or task ADP TotalSource helped with:** You can easily see your employment profile, benefits, retirement, employer-sponsored programs, etc. **What do you like best about ADP TotalSource?** The desktop and mobile app are very to use. **What do you dislike about ADP TotalSource?** I personally did not have any things that I disliked. **What problems is ADP TotalSource solving and how is that benefiting you?** Keeping all benefits organized. ### 8. Satisfied with ADP Services **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2019 **Describe the project or task ADP TotalSource helped with:** Our company uses ADP Total source for our HR needs including submitting Payroll. **What do you like best about ADP TotalSource?** I like that ADP and EZLabor have recently merged, making the payroll submission process easier. **What do you dislike about ADP TotalSource?** I dislike how quickly ADP logs you out after inactivity. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP has helped streamline our timesheets and payroll process. ### 9. Not what we were hoping for **Rating:** 0.0/5.0 stars **Reviewed by:** Charmyne G. | Deputy Executive Director for Finance and Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2019 **Describe the project or task ADP TotalSource helped with:** Switch from ADP payroll to Total Source. Worst decision of my career! We dealt with some great people in implementation, but their were problems every step of the way. Other than the implementation specialist nobody seemed to know what they were doing and each problem became an issue. Now a year later, our HR specialist we have is great and seems to help resolve even payroll issues. But there are some issue that have yet to be resolved and we have been using the system for over a year! **What do you like best about ADP TotalSource?** Not difficult to use, and reliable as far as speed goes. But if and when there are issues or questions, they are not easily fixed. **What do you dislike about ADP TotalSource?** Pretty much everything. We have had problems from day 1 and some have still not been satisfactorily resolved. Every time there is a question or issue, it takes longer than expected to resolve. **Recommendations to others considering ADP TotalSource:** Do your homework. Insist on getting references. We asked for references and they would not give us any - should have been a red flag. Make sure you understand how the pricing works - they charge according to $$ not according to number of employees. And read the small print!! ### 10. Adp total source review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Defense & Space | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2019 **Describe the project or task ADP TotalSource helped with:** It has helped with a dedicated team to help us through our implementation of a complicated open enrollment with complex benefit plans and merge from 4 payroll company codes into one. **What do you like best about ADP TotalSource?** I really enjoy the dedicated team members to help with all different hr functions so they understand the company’s inner working and tribulations that we experience. I also like that we will receive quicker response times as we always need items to be completed in a timely manner. **What do you dislike about ADP TotalSource?** I dislike sometimes that things are missed from the team and that response times can be lengthy. We also experienced a lot of issues during implementation and had to use our current staff to ensure that we were up to date with all pending items. ### 11. Very complete solution for HR capabilities **Rating:** 4.5/5.0 stars **Reviewed by:** Ana Carolina B. | Consultora, Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2019 **Describe the project or task ADP TotalSource helped with:** ADP TotalSource helps us manage several human capital processes and capabilities, with a very good interface and easy to use functionalities. **What do you like best about ADP TotalSource?** The interface, the easy to use functionalities and centralized information which helps us keep tracking of everything. **What do you dislike about ADP TotalSource?** It is not a problem, but there are tons of functionalities which I still have to discover regarding the tool. ### 12. excellent for payroll **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2019 **Describe the project or task ADP TotalSource helped with:** Used for payroll purposes. It's very user friendly and easy to assist with the mundane and tedious payroll tasks. Helps paying employees with ease and accuracy. **What do you like best about ADP TotalSource?** I like how it's a widely known company and used by numerous businesses across the US in all 50 states, which is helpful for a company that operates in multiple states. Very easy to use and and it's fast and efficient. **What do you dislike about ADP TotalSource?** There's nothing I dislike about this. It's being utilized. **Recommendations to others considering ADP TotalSource:** Would definitely recommend if you're searching for a payroll company that is nationwide and easy to use! ### 13. All my HR information in a single place **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2018 **Describe the project or task ADP TotalSource helped with:** Provides a clean dashboard to provide all necessary information for easy insight of my HR information **What do you like best about ADP TotalSource?** The dashboards. They show my pay, time-off, tasks that I need to complete for HR, time registered during a pay period and etc. **What do you dislike about ADP TotalSource?** The mobile app isn't the best. When i log in on my android device, not all the information loads like it does on the web platform **Recommendations to others considering ADP TotalSource:** As a user, not owner of the system, it is very clear and easy for me to see all my information from HR on this platform ### 14. Good Payroll system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2019 **Describe the project or task ADP TotalSource helped with:** Easy to keep up with benefits and payroll **What do you like best about ADP TotalSource?** Easy to use and track paychecks and previous year income **What do you dislike about ADP TotalSource?** If you ever have to call them, it is very hard to get a hold of a live person. **Recommendations to others considering ADP TotalSource:** Good Company for employees payroll ### 15. ADP Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2019 **Describe the project or task ADP TotalSource helped with:** ADP is the main program used for employee payroll and time cords. **What do you like best about ADP TotalSource?** What I like best is the fact that you can have all of the links within one interface. **What do you dislike about ADP TotalSource?** What I dislike is that the online version differs a lot from the mobile version. ### 16. The worst ATS for recruiting. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2019 **Describe the project or task ADP TotalSource helped with:** We are trying to get rid of ADP. It is the worst ATS that we have ever used. ADP should not be used for Recruiting. **What do you like best about ADP TotalSource?** There is nothing about this ATS that we like. We use Workforce now for payroll. ADP should not be used for Recruiting. **What do you dislike about ADP TotalSource?** We dislike every single thing with this ATS. ADP should not be used for Recruiting. ### 17. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2019 **Describe the project or task ADP TotalSource helped with:** The ease of use and the fact that there is a training video is awesome. **What do you like best about ADP TotalSource?** It has lot of functionality and there is also a quick tutorial **What do you dislike about ADP TotalSource?** Nothing comes to mind when I think about what I dislike about this product ### 18. Works well **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria D. | School Counselor - PPC, Mental Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2018 **Describe the project or task ADP TotalSource helped with:** ADP is a fast easy way to keep track of my time card AND direct deposits **What do you like best about ADP TotalSource?** Website is very well organized as if the mobile app **What do you dislike about ADP TotalSource?** That I have to manually save my time card entries every time I enter ### 19. ADP Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2019 **Describe the project or task ADP TotalSource helped with:** ADP is the integrated resource for the organization. **What do you like best about ADP TotalSource?** The seamless interface and intuitive; making it easy to use. **What do you dislike about ADP TotalSource?** There are no issues or concerns to date. ### 20. Adp **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2019 **Describe the project or task ADP TotalSource helped with:** Helped assist with monetary management of teaching assistant position with easy and accessible tracking **What do you like best about ADP TotalSource?** Ease of access while using the system for work **What do you dislike about ADP TotalSource?** Nothing in particular. No significant bugs were noted ### 21. ADP for all HR needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2018 **Describe the project or task ADP TotalSource helped with:** I’ve used ADP with multiple employers. It allowed me to easily access my benefits information, payment details and time off information. **What do you like best about ADP TotalSource?** All my payroll information was always readily available. **What do you dislike about ADP TotalSource?** I liked everything about it. Not complaints. ## ADP TotalSource Discussions - [What other products do you have coming out in the future?](https://www.g2.com/discussions/what-other-products-do-you-have-coming-out-in-the-future) - 2 comments, 2 upvotes - [How can you lower our costs for benefits?](https://www.g2.com/discussions/32893-how-can-you-lower-our-costs-for-benefits) - 1 comment, 2 upvotes - [What is the difference between ADP and ADP TotalSource?](https://www.g2.com/discussions/what-is-the-difference-between-adp-and-adp-totalsource) - 2 comments, 1 upvote - [How does ADP TotalSource work?](https://www.g2.com/discussions/how-does-adp-totalsource-work) - 2 comments, 1 upvote - [What is ADP TotalSource used for?](https://www.g2.com/discussions/what-is-adp-totalsource-used-for) - 1 comment - [View ADP TotalSource pricing details and edition comparison](https://www.g2.com/products/adp-totalsource/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+12%3A53%3A17+-0500&secure%5Bsession_id%5D=577d283c-4610-4a50-85f3-f99daf0107de&secure%5Btoken%5D=7db29fee359426ca060b3ca704afcf206690f7d431cf50d70a8d073c9c991be2&format=llm_user) ## ADP TotalSource Integrations - [benefitsCONNECT](https://www.g2.com/products/benefitsconnect/reviews) - [JazzHR](https://www.g2.com/products/jazz-co/reviews) - [Lattice](https://www.g2.com/products/lattice-lattice/reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) - [QuickBooks Time](https://www.g2.com/products/quickbooks-time/reviews) - [Recruit CRM & ATS](https://www.g2.com/products/recruit-crm-ats/reviews) - [RUN Powered by ADP](https://www.g2.com/products/run-powered-by-adp/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) ## ADP TotalSource Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Compliance** - Compliance Support - Safety Program - Certified Assistance **Platform Basics** - Interoperability - Performance **Reports** - Score Cards - Customizability - Graphs and Charts - Dashboards **Generative AI** - AI Text Generation **Agentic AI - Applicant Tracking Systems (ATS)** - Decision Making **Agentic AI - Onboarding** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Platform** - Tools - Management - Access **Platform Data** - Visualization - Platform Search - Alerts and Notifications **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Cleaning** - Filtering - Levels of Measurement - Transformation **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building **Platform Additional Functionality** - Self-Service Portal - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Support** - Scale - Specialist Guidance - Consulting - Invoicing - Implementation - Support - Assistance **Platform Content** - Automation - File Sharing - Content Library **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Onboarding Process Reporting - Visualization **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Recruiting and Onboarding** - Interview Scheduling - Onboarding **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description ## Top ADP TotalSource Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,569 reviews) - [TriNet](https://www.g2.com/products/trinet/reviews) - 4.2/5.0 (1,901 reviews) - [Justworks](https://www.g2.com/products/justworks/reviews) - 4.6/5.0 (1,119 reviews)