--- title: ADP TotalSource Reviews meta_title: 'ADP TotalSource Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 376 reviews by the users' company size, role or industry to find out how ADP TotalSource works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 376 scale: '5' date_modified: '2026-07-21' parent_category: name: HR url: https://www.g2.com/categories/hr --- # ADP TotalSource Reviews **Vendor:** ADP **Category:** [PEO Providers](https://www.g2.com/categories/peo-providers) **Average Rating:** 4.3/5.0 **Total Reviews:** 376 ## About ADP TotalSource ADP TotalSource is a Certified Professional Employer Organization (CPEO) that helps businesses manage HR, payroll, benefits, compliance and talent management through a single solution. As an IRS-certified CPEO and ESAC-accredited PEO, ADP TotalSource combines technology with hands-on HR expertise to help organizations navigate the complexities of managing employees. Businesses can streamline processes across the employee lifecycle, from hiring and onboarding to payroll, benefits administration, performance management and workforce planning. Designed for businesses with 5 to more than 1,000 employees, ADP TotalSource helps reduce administrative burdens while providing access to competitive employee benefits, compliance support and strategic HR guidance. Employees benefit from self-service tools and mobile access that make it easier to manage payroll, benefits and other workplace tasks. With integrated technology and dedicated support, ADP TotalSource helps organizations create a better employee experience, stay focused on compliance and spend more time growing their business. ## ADP TotalSource Pros & Cons **What users like:** - Users value the **outstanding customer support** from ADP TotalSource, enhancing their overall experience and efficiency. (71 reviews) - Users appreciate the **ease of use** of ADP TotalSource, enjoying streamlined access to benefits, paystubs, and vacation requests. (67 reviews) - Users value the **comprehensive HR support** from ADP TotalSource, ensuring seamless payroll and employee benefits management. (55 reviews) - Users love the **efficiency of integrated HR and payroll** in ADP TotalSource, simplifying processes and saving time. (55 reviews) - Users appreciate the **helpful support team** of ADP TotalSource, ensuring HR needs are easily met every day. (52 reviews) - Users appreciate the **convenient integration** of benefits, payroll, and HRIS in ADP TotalSource, simplifying management and saving costs. (44 reviews) - Easy Payroll (31 reviews) - Payroll Ease (24 reviews) - Pricing (23 reviews) - Employee Management (18 reviews) **What users dislike:** - Users experienced **poor customer support** , with slow responses and unresolved issues despite multiple follow-ups and service tickets. (38 reviews) - Users find the **cost of ADP TotalSource to be excessively high** , causing concerns over affordability and transparency. (29 reviews) - Users experience **payroll issues** with error messages and difficulties switching employee statuses, complicating the process. (25 reviews) - Users express concerns about **high fees** for ADP TotalSource, which could complicate ongoing business decisions. (20 reviews) - Users often face **navigation difficulties** with ADP TotalSource, leading to a challenging user interface experience. (20 reviews) - Ineffective Communication (17 reviews) - Long Wait Times (15 reviews) - Missing Features (12 reviews) - Poor Reporting (12 reviews) - Poor Support Services (12 reviews) ## ADP TotalSource Reviews ### 1. Phenomenal Executive Account Rep and Strong HR Support for Our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Veronica V. | Senior Director of Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2026 **What do you like best about ADP TotalSource?** ADP TotalSource is a great benefit to my company, especially as we only have one HR person. The support of our Executive Account Rep. is phenomenal and has been critical to our business for the past 5 years now. THey have helped us through many employee relation items, ADP supports us with UI claims, Workers Comp, the recruiting tool is very easy. For the money we spend on this product our return is well worth it. **What do you dislike about ADP TotalSource?** Sometimes there are outages at ADP for one service or another and we are not notified in advance. Also, when something new is introduced we do hear about it from our account rep. but is seems like there could be more training/communication pushes when this happens so we know right away. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP has allowed us to function with a single HR person in a company of 120 employees. The support for taxes, UI, leaves, etc. has saved us a good amount in overhead. ### 2. Reliable Support with Room for App Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Dima K. | HR and Finance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about ADP TotalSource?** I like how ADP TotalSource supports me by responding quickly and providing the information and help I need. Their advisors usually get back to me fast and assist with situations like needing to fire an employee or dealing with new regulations in states where we do business. It saves me time on dealing with my employees, keeps me updated on state labor rules, and helps save money on healthcare costs. **What do you dislike about ADP TotalSource?** I feel like the initial setup of ADP TotalSource was somewhat challenging and time-consuming. I also wish for faster responses and more options for employees to use the ADP app to help themselves, which would save me time. **What problems is ADP TotalSource solving and how is that benefiting you?** I use ADP TotalSource for payroll, HR, and medical benefits. It saves me time with employees, keeps me updated on labor rules, and helps save on healthcare costs. Their advisors provide fast support, especially with employee terminations and new regulations. **Official Response from Rebecca Jordan:** > Thanks, Dima! Your kind words about ADP streamlining the management of HR tasks mean so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. ### 3. Great Compliance and Benefits, but Support Quality Needs More Consistency **Rating:** 3.0/5.0 stars **Reviewed by:** Kendall S. | Director, People & Culture, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2026 **What do you like best about ADP TotalSource?** What I like most about ADP TotalSource is how much it simplifies the complexity of managing a growing, multi-state workforce. Their team provides strong guidance on state-specific employment requirements, payroll taxes, and compliance, which gives us confidence as we hire across the U.S. We've also been very happy with the benefits offering. The plans are competitively priced, giving our employees access to high-quality coverage while helping us manage costs as a smaller organization. Whenever questions come up, the support team is responsive and works collaboratively to help us find solutions. Overall, ADP TotalSource has been a valuable partner by combining HR expertise, compliance support, and competitive benefits into one platform. **What do you dislike about ADP TotalSource?** The biggest area for improvement is customer support. While there are some excellent individuals on the team, the overall experience can be inconsistent. I've found that the quality and accuracy of the guidance often depends on who I happen to speak with, and it's not uncommon to receive different answers to the same question from different representatives. I would also appreciate a more proactive partnership. Rather than simply responding to issues as they arise, I'd like to see more strategic guidance, clearer ownership of complex cases, and stronger subject matter expertise. As an experienced HR leader, there have been times when I've had to research and validate information myself because the support provided wasn't as knowledgeable or consistent as I expected. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource has allowed us to consolidate payroll, benefits administration, HR, tax management, and PEO services into a single solution. As the sole HR professional supporting a growing, multi-state workforce, having everything in one place saves me a significant amount of time and reduces the administrative burden of managing multiple vendors. The biggest benefit has been the support for multi-state employment. ADP helps us navigate state-specific payroll taxes, employment requirements, and compliance considerations, allowing me to focus more on strategic HR initiatives instead of spending hours researching regulations or managing manual processes. Having one platform to manage the employee lifecycle, benefits, payroll, and taxes has made our HR operations much more efficient and scalable. **Official Response from Rebecca Jordan:** > Hi Kendall, Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that ADP helps simplify the complexities of managing a growing, multi-state workforce. We also value your candid comments regarding the consistency of your support experience. Feedback like yours is incredibly important, as it helps us identify opportunities to improve and deliver a more seamless experience across every interaction. We are continuously focused on enhancing the level of service and support we provide to all our clients. Thank you for your partnership and trust in ADP. We look forward to continuing to support your business and helping you achieve your goals. ### 4. All-in-One Features, but Basic Support and Inexperienced Help Create Headaches **Rating:** 1.0/5.0 stars **Reviewed by:** Danielle R. | Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about ADP TotalSource?** It has a large quantity of offerings (payroll, health insurance, PTO, retirement plan connectors, company roster, forms library, etc.) all in one platform **What do you dislike about ADP TotalSource?** I think that there could be better options for getting help rather than having to call a help line each time. Better advising on employee leave of absensce. More plan offerings for health insurance. Better tracking of tax payments. ADP covers a lot of areas in general, but the support is very basic and it's difficult to get experienced support. Getting help requires a lot of patience and causes many headaches and often leaves me feeling like I'm explaining the person helping me on how to do their job. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP is not exactly solving any problems for my organization. They are providing a very basic service which covers a lot of needs of my organization, but each of the needs is very basic. ### 5. Streamlined HR and Payroll with a User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Lydia Y. | Vice President, Brands, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about ADP TotalSource?** I love that ADP TotalSource houses everything in one place, making it easy if I have a question about my vacation time or 401k without needing to open different websites. I like the streamlined interface; it’s easy to use, and the notifications are great. When I'm getting my paycheck, I receive an alert, so it's easy to access my W-2. Setting up ADP TotalSource was very easy, especially for the tax withholdings, thanks to the guidance and tutorial provided. **What do you dislike about ADP TotalSource?** Sometimes the app on my phone lags a little, but other than that, I've been pretty satisfied. Also, sometimes it makes me log in multiple times but I think that may be a glitch. **What problems is ADP TotalSource solving and how is that benefiting you?** I appreciate that ADP TotalSource consolidates all my HR and payroll needs, making it easier to access vacation time, 401k, and more. The interface is user-friendly, and notifications keep me updated. ### 6. Easy Payroll & HR with ADP TotalSource’s Expert Guidance **Rating:** 5.0/5.0 stars **Reviewed by:** Katie D. | Operations & Accounting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about ADP TotalSource?** We love how easy ADP TotalSource makes payroll and HR processes. We're a small company and my job encompasses both of these and I did not go to college for HR so I love having ADP to assist me when I'm not sure what is the best route to take. **What do you dislike about ADP TotalSource?** I guess the only downside is that we're having to pay for our HR assistance, but we see the value in it! **What problems is ADP TotalSource solving and how is that benefiting you?** They help us get cost effective insurance for our employees and they help us solve HR problems when we have them. We've also had a former employee bring some false claims against us that ADP is helping us fight. We'd be lost without them for that! In 37 years of business we have never had anything like this happen and we did not have a clue what to do. We're so grateful for their help! **Official Response from Rebecca Jordan:** > Hi Katie, Thank you for sharing your wonderful experience with us! We’re delighted to hear that you are enjoying ADP’s payroll and HR processes. Your feedback inspires us to keep delivering top-notch service. We appreciate the partnership! ### 7. Comprehensive HR, Payroll and Tax Support with a Dedicated Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Susanna M. | VP of Finance and HR, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2026 **What do you like best about ADP TotalSource?** Comprehensive support for tax-related matters, claims administration, employee benefits, and a dedicated HR partner who serves as your primary point of contact, providing personalized guidance and support for your company. **What do you dislike about ADP TotalSource?** I don't have anything specific that comes to mind. I would say the main downside is that, in certain areas, you have less flexibility. For example, I can't contact the IRS directly to inquire about a tax credit we're expecting because the credit was filed by ADP as part of our PEO relationship. As a result, any follow-up has to go through ADP rather than being handled directly by us. **What problems is ADP TotalSource solving and how is that benefiting you?** As I mentioned, it supports us by filing payroll tax returns on our behalf, benchmarking our benefits with insurance carriers, handling claims investigations, and providing assistance with many other HR and compliance-related matters. **Official Response from Rebecca Jordan:** > Hi, Susanna, We’re so grateful for your amazing review! It’s partners like you that motivate us to provide excellent service every day. Thank you for recognizing our efforts, and we look forward to continuing success together. ### 8. All-in-One People Ops Coverage **Rating:** 4.0/5.0 stars **Reviewed by:** Katey G. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2026 **What do you like best about ADP TotalSource?** I like that I feel like I'm covered in all aspects of people operations. Taxes, payroll, HR, 401k etc. When looking at trying to piecemeal these functionalities together, it was costly and a bare to manager. **What do you dislike about ADP TotalSource?** I dislike that they aren't very organized with other functions outside of HRBP. The HRBP handles a lot for the customer, so things can get lost easily. You don't really see a lot of action that happens on the back end so it leaves questions sometimes **What problems is ADP TotalSource solving and how is that benefiting you?** Payroll taxes and setup in different states. We operate in all US states so it is extremely helpful to know that you have specialists backing you in these different areas where you aren't familiar with taxes and regulations. **Official Response from Rebecca Jordan:** > Hi Katey, Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that ADP's solution helps support your HR needs and makes managing day-to-day responsibilities easier. We’re also grateful for your honest feedback. Insights like yours are invaluable as we continue to enhance our products and services and deliver the best possible experience for our clients. Thank you for your partnership and trust in ADP. We look forward to continuing to support your team's success. ### 9. ADP Review update **Rating:** 4.0/5.0 stars **Reviewed by:** Michele C. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2021 **What do you like best about ADP TotalSource?** The platform system is great. Easy to use, and the staff are more responsive. The health insurance options are not great, we had to go outide of adp. **What do you dislike about ADP TotalSource?** The response time from our HRBP is sometimes a little slow. Also we were not happy with the increase in the cost of our group health insurance plans. **What problems is ADP TotalSource solving and how is that benefiting you?** We receive benefits and HR assistance. We have used TS for employee issues, insurance issues, and payroll assistance. Also, UC claims, it is nice to have someone represent us in claims. We do however have some concerns with the response from ADP when a former employee has made a claim. Sometimes we are not notified in time to dispute the claim. ### 10. All-in-One PEO for Payroll, Benefits, and HR—Streamlined Self-Service with ADP TotalSource **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about ADP TotalSource?** We use ADP TotalSource regularly for payroll processing, time and attendance, employee onboarding, benefits administration, retirement plan administration, HR support, and compliance resources. The biggest value for us has been having all of these services available through a single PEO relationship, rather than managing separate vendors for each HR function. In day-to-day use, the UI and overall experience are generally workable once you learn where everything lives. Managers can review timecards, run payroll, access reports, and manage employee information online. Employees can use the mobile app to view pay statements, access tax documents, review benefits, and manage basic account details on their own. That level of employee self-service reduces the number of routine requests our administrative team needs to handle. That said, navigation is not always intuitive, and moving between payroll, timekeeping, benefits, and reporting can take more steps than expected. The integration between time and attendance and payroll is one of the most useful parts of the system. Employee hours flow into payroll, which reduces manual entry and helps us manage a workforce with different roles, schedules, pay rates, overtime rules, and paid-leave categories. The broader integration experience is more uneven. While ADP’s payroll, benefits, retirement, and HR services are connected under the TotalSource relationship, they can still operate like separate departments and require manual coordination. Performance is generally reliable for routine payroll processing, even when we are reviewing a larger volume of employee timecards and pay records at once. Payroll calculations, direct deposits, pay statements, and standard reports are usually handled consistently. Where reliability has been weaker is in resolving unusual payroll or account issues. We have had problems stay open across multiple payroll cycles despite repeated follow-up. Pricing reflects the breadth of services included in the PEO model, but our return on investment has been mixed. ADP provides payroll processing, benefits administration, HR guidance, compliance resources, reporting, and employee self-service tools, which reduces the need to maintain several completely separate systems. However, the overall cost is harder to justify when our internal team still has to spend significant time coordinating between departments or repeatedly following up on unresolved issues. Onboarding provided the core training and resources we needed to get started. Ongoing support has varied depending on the representative. Some ADP contacts have been knowledgeable and extremely helpful, especially when we could reach someone already familiar with our account. Other issues have required multiple emails and escalation. The support experience would be stronger with clearer ownership, faster follow-up, and a single point of contact who can coordinate issues across payroll, benefits, billing, and HR. I have not found ADP’s AI or intelligent automation to be a major source of value. Automated payroll calculations, reporting, employee notifications, and self-service features are helpful, but no specific AI-powered capability has stood out in our regular use. AI-based payroll anomaly detection, proactive error alerts, smarter account-specific search, and more intelligent support routing would be valuable improvements in the future. **What do you dislike about ADP TotalSource?** The biggest issue we have faced is the lack of transparency around pricing. Within the PEO model, there are multiple fees, charges, and recurring invoices that can be difficult to identify and reconcile. We pay certain fees calculated as a percentage of payroll, but the effective percentage has changed without a clear explanation or advance notice. When we asked for clarification, the answers were often vague or noncommittal, making it difficult to forecast costs and evaluate the true value of the service. Administrative fees are also invoiced separately from payroll. We asked whether those invoices could be aligned with one of our regular payroll withdrawals to simplify reconciliation and cash-flow planning, but ADP was unwilling to accommodate the request. When our benefits renewal came up, we were presented with a 26% increase and no meaningful alternative options. For comparison, another PEO provided an initial quote that was more than 33% lower. That difference reinforced our concern that we were not receiving competitive pricing or enough assistance exploring alternatives. Reporting is another significant frustration. ADP offers a large number of reports, but the reporting interface is not intuitive. Creating even a relatively basic customized report can be unnecessarily complicated, and finding the correct fields, filters, and report type often feels like it requires specialized technical knowledge. The number of reporting options is impressive, but that does not provide much practical value when the tools are so difficult to navigate. Customer support has also been inconsistent. Some representatives have been helpful, but complex issues often require repeated emails, multiple departments, and escalation. We have experienced payroll-related problems that remained unresolved across multiple payroll cycles, with limited proactive communication or clear ownership. Too much of the burden falls on the customer to continue following up and coordinating between ADP’s internal teams. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource provides a centralized PEO solution for payroll processing, time and attendance, employee onboarding, benefits administration, retirement plan administration, HR support, and compliance. This allows us to manage most employment-related functions through one provider rather than coordinating multiple separate vendors. The greatest benefits are automated payroll calculations, direct deposits, tax administration, employee self-service, and the connection between timekeeping and payroll. Employees can access pay statements, tax forms, and benefits information independently, which reduces routine administrative requests. ADP also provides access to HR guidance and compliance resources when employment-related questions arise. Overall, TotalSource helps reduce the administrative workload associated with managing approximately 50 employees and gives us a more structured process for payroll, benefits, and HR compliance. The value is strongest in the breadth of services available through one PEO relationship, although inconsistent support and limited pricing transparency reduce some of that benefit. ### 11. Not perfect, but worth it **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about ADP TotalSource?** Probably the single best thing about ADP Totalsource is that they take care of all the regulatory stuff around taxes and any new tax-law changes, or even medical-law requirements that come up. It’s incredibly annoying to have to constantly update everything in an OUTRAGEOUSLY overcomplicated tax system, so having ADP handle it for you is really nice. **What do you dislike about ADP TotalSource?** Having to reach out and talk to people over the phone feels cumbersome—not because the people aren’t helpful, but because it takes so many steps just to actually get connected with a person. On top of that, the wait times can be super long sometimes. Ideally, I would LOVE an easily accessible live chat option instead. That way, I could share screenshots with support and get direct help through the web. **What problems is ADP TotalSource solving and how is that benefiting you?** The biggest problem ADP solves for us is managing payroll, especially taxes and withholding for employees. It also covers things like garnishments, loans, 401k, and deductions for benefits, etc. There is so freakin much that goes into the payroll side of running a business, and without ADP we would have had to hire at least two other people to take over what ADP does for us. **Official Response from Christina Ridlon:** > Hi Braeden. Thank you for letting us know about your experience with us, we're glad that overall it has been positive. We pride ourselves in our customer service and want to ensure that you feel taken care of. If you are interested, feel free to email your contact info and more details on your experience to adpclientfeedback@adp.com so that we can better address your specific needs. We appreciate your support and partnership.  ### 12. All-in-One Payroll, HR, and Work Comp With Great After-Hours Employee Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about ADP TotalSource?** All in one platform. Payroll and HR assistance as well as Work comp coverages for a lower cost in comparison to quoting it out as a small company are very nice to have all in one place. In addition having the support for our employees to be able to call and get one on one assistance as needed after our business hours. **What do you dislike about ADP TotalSource?** The work force platform does not give as many details the old view with regards to being able to assists our employees - for example I can no longer rest passwords or view log in ID's. Instead we have to call in to the 800 number. The 800 number doesn't seem to be all agents in the USA any longer which takes more time as well to communicate. **What problems is ADP TotalSource solving and how is that benefiting you?** Work Comp coverage all in one place as well as benefits and time management with HR tasks is how ADP helps our small business. Our employees can also reach out for quick questions regarding their paycheck or benefits and receive quick and courteous service. **Official Response from Rebecca Jordan:** > Thank you for taking the time to share your experience. We’re delighted to hear that you’ve had a great experience with us, particularly with the "all in one" platform. Your feedback is incredibly valuable, and we truly appreciate you taking the time to share your experience. Thank you for your trust and partnership—we look forward to continuing to support your success and delivering the high level of service you expect from us. ### 13. Straightforward, Mobile-Friendly, and Fast—Makes Pay Stubs and Time Off Easy to Find **Rating:** 4.5/5.0 stars **Reviewed by:** Jaime R. | Regional Partnership Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about ADP TotalSource?** It is very straightforward and simple to use. Its mobile application is easy to download and use as well, so it is very mobile-friendly, fast performing, and beneficial if you are out and on the road as well as easy to use while on a laptop. The layout is easy to read and it tends to highlight the major areas on the site that most employees are looking for ie, pay stubs, hours worked, time off etc. **What do you dislike about ADP TotalSource?** It has a lot of information, so although it is easy to find what you need, depending on your role, it may be a bit overwhelming. Also, with ADP being such a large company, with a bit of a monopoly on the market, getting support can be a bit of a hassle. **What problems is ADP TotalSource solving and how is that benefiting you?** It allows me to get my payroll information and pay stubs with ease. I can track my pay, paid time off, and get my tax information. I also can make changes to where I want my pay to go and get company information. ### 14. ADP TotalSource Simplifies Payroll, HR, Benefits, and Compliance in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Mike A. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2026 **What do you like best about ADP TotalSource?** What I find most helpful about ADP TotalSource is that it keeps payroll, HR, benefits, and compliance all in one place, which saves me a lot of time. I also like that it gives my employees access to good benefits and an easy way to manage their own information. It lets me spend less time on administrative tasks and more time focusing on running my business. **What do you dislike about ADP TotalSource?** A few downsides I've noticed are that it can be more expensive than using separate payroll or HR tools, especially for smaller businesses. It also takes some time to learn all of the features and get everything set up. Since it's a PEO, some HR processes are shared with ADP, which may not be the right fit if you want to keep everything managed entirely in-house. **What problems is ADP TotalSource solving and how is that benefiting you?** It helps me spend less time on payroll, HR paperwork, and compliance so I can focus more on running my business. It also makes it easier to offer competitive employee benefits, which helps with hiring and retaining employees. ### 15. Streamlined Payroll and Benefits Administration **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle B. | Director of Human Resources, Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about ADP TotalSource?** I like ADP TotalSource for its ability to connect to benefit servicers and the employee self-service platform. It ensures that benefits are enrolled correctly based on what the employee has signed off on, eliminating paper trails to benefit providers. The platform also allows employees to log in to check their benefits during open enrollment and make changes if needed. **What do you dislike about ADP TotalSource?** The only thing I can think of with ADP TotalSource is the higher cost compared to other providers that offer similar services. It's not really an issue with ADP itself, but our property management system or dealer management system does not connect with our payroll providers, which makes us do double the work. But again, that's not a negative on ADP. **What problems is ADP TotalSource solving and how is that benefiting you?** I find ADP TotalSource eases service by allowing employees to use the self-service platform for benefits, W-2s, and pay stubs. It saves labor hours for payroll and HR, ensuring accurate benefits enrollment without paper trails. ### 16. More than just Payroll Processing. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about ADP TotalSource?** The simple answer is the people. I deal with so many "representatives" and ADP has an environment that fosters follow through. Processing the payroll is easy, adjustments are made as needed. The speed of the application has improved over the years. Reducing the processes I need to handle, from the onboarding record keeping/filing to the termination paperwork. **What do you dislike about ADP TotalSource?** Some of the messages are cryptic, when an issue is flagged by the system. I would prefer the simple explanation, so that I may hand it off to someone else. While I have been doing this for 25 years, not everyone has. We do not take advantage of integration, as a small company not needed. The reporting is good, unless you need specific, then figuring out the choices is at times problematic. The Marsh site can take time to get "custom requirements" for certificates. I would also appreciate being able to delte unneeded certs. **What problems is ADP TotalSource solving and how is that benefiting you?** Legal requirements, maintaining status. Eases my burden and is considered in the expense of the PEO. I9 processing is simple and complicated, when dealing with the government. Insurance and benefits has been removed from our responsibilities and that is another relief. ### 17. ADP TotalSource: Efficient Payroll, Confusing UI **Rating:** 1.0/5.0 stars **Reviewed by:** Sara L. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about ADP TotalSource?** I like that ADP TotalSource allows everybody to go in and look at their own information, and I have an admin view. **What do you dislike about ADP TotalSource?** I don't really like the user interface a lot, I think it's very confusing, very difficult to navigate when you need support. Things are in different places. Things tend to move around a lot. There's not a lot of guidance on if a process has shifted what you're supposed to do. You have your HR business partner, but then you have these other people that you talk to about separate things, and it can get very confusing. And, you know, when you call if you try to call, you get somebody, but that's not really your dedicated person. So I think all of that stuff could be improved. It's not a really good friendly user experience. **What problems is ADP TotalSource solving and how is that benefiting you?** I use ADP TotalSource for payroll and benefits, and it makes payroll faster and helps streamline the benefits process every year. **Official Response from Rebecca Jordan:** > Thank you for your feedback, Sara. We’re sorry to hear the user interfaced experience is not meeting your expectations. We’d love the opportunity to discuss this further. Please reach out to us at clientfeedback@adp.com. ### 18. The worst decision we made was choosing ADP Totalsource **Rating:** 0.0/5.0 stars **Reviewed by:** Chloe G. | Director of Finance, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2026 **What do you like best about ADP TotalSource?** There is nothing that I like about ADP totalsource. They ran our payroll/HR/benefits for the past three years and it's been extremely difficult working with them at every turn. The platforming/interface makes no sense and is not intuitive whatsoever. Running reports takes 1-3 days as I either have to make a case or spend a bunch of time figuring out how to get the report I need. The assigned specialists take at least 2-3 days to respond to any question you have and you can't call them directly half the time and they redirect you to someone else or their phone line almost every time. They mishandled our state SUI filings for Massachusetts for MONTHs as we got notices saying we owed $25k in back taxes that hadn't been filed by them. And lastly, after hooking us into contracting with them on 'cheaper benefits' for the first year, the renewals over the past two years have cost us an additional 35-50% of the previous years costs. About an additional $150k a year increase in healthcare. This is what happens if anyone or a dependent gets extremely ill on ADP's benefits - they up charge you, and make it impossible to stay on the higher quality plans. I would absolutely recommend you use any other platform. We have switched to Prestige and it is miles ahead of this platform. All these positive reviews must have been paid for by them on here, because that's the kind of company they are, all face. My experience has been nothing but disappointing and frustrating. **What do you dislike about ADP TotalSource?** See last comment. Absolutely nothing and I hope they go out of business. **What problems is ADP TotalSource solving and how is that benefiting you?** They run the payroll, and provide the lowest quality HR and benefits. Nothing they are doing is helpful to me. **Official Response from Rebecca Jordan:** > Hello Chole, Thank you for taking the time to share your feedback. We are very sorry to hear that your experience with us resulted in such dissatisfaction. This is not the standard we strive to deliver, and we take your comments very seriously. We want to assure you that your review, along with the responses provided in your recent survey, has been escalated internally. Our leadership team is reviewing the feedback in detail to understand where we fell short and to take necessary actions to improve. We sincerely regret that we did not meet your expectations and appreciate the time you spent working with our team. We wish you all the best moving forward. Thank you, Rebecca J ### 19. ADP TotalSource Streamlines Payroll, HR, and Benefits—All in One Platform **Rating:** 3.0/5.0 stars **Reviewed by:** Brandi E. | Fiber splicer, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about ADP TotalSource?** ADP TotalSource excels at reducing the administrative burden of running a growing business, especially by giving small to mid-sized companies access to enterprise-level health and 401(k) benefits. It brings payroll, HR guidance, and compliance monitoring together in a single platform, making it easier to manage these essentials in one place. **What do you dislike about ADP TotalSource?** My frustrations with ADP Total Source are high costs, inconsistent customer support, and processes that can feel overly rigid. The fees are bundled often calculated as a percentage of your payroll and the pricing become less attractive as your organization grows and overall payroll increases. **What problems is ADP TotalSource solving and how is that benefiting you?** It helps me tackle administrative, compliance, and benefit-scaling challenges for my small business . It takes alot of the HR duties off of my shoulders, so I can spend more time on improving and growing my business. **Official Response from Rebecca Jordan:** > Hi Brandi, We appreciate your review which inspires us to deliver top-notch service. It is nice to hear ADP is helpful to HR. And we are especially appreciative for you sharing your honest feedback - this is helpful to our team. We are thankful for the partnership! ### 20. ADP TotalSource for the win! **Rating:** 4.5/5.0 stars **Reviewed by:** Jasmine R. | Executive Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about ADP TotalSource?** ADP is cost effective. We have compared multiple PEO's and switched even once or twice as our company needs changed. But we always come back to ADP because their benefit plan offerings are better and the overall cost is lower for better techonology. **What do you dislike about ADP TotalSource?** We could use a little quicker responses when we have an HR emergency that we need our HRBP to help with. **What problems is ADP TotalSource solving and how is that benefiting you?** One of the biggest problems we have had is being a drug free workplace and trying to deal with ever changing state and federal laws, especially here in the state of Colorado. Our HRBP always takes the time to go out and find the answers we need to help make a decision that is lawful and she always provides examples of others in the same situation. This has greatly benefited us. **Official Response from Pat Rovner:** > Jasmine, Thank you for your kind words about ADP TotalSource. We are truly grateful for your business and hope to contiue to meet your needs in the future. ### 21. ADP TotalSource Streamlines HR, Payroll, and Benefits in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Louis R. | Photographer/Blogger/Social Media Influencer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about ADP TotalSource?** What I like best about ADP TotalSource is how it simplifies HR, payroll, and benefits into one streamlined platform, making it easy to manage everything in one place. It also provides reliable support and expertise that helps reduce administrative burden and keeps compliance on track. **What do you dislike about ADP TotalSource?** What I dislike about ADP TotalSource is that the platform can feel unintuitive at times, with certain features requiring extra steps to complete simple tasks. Additionally, customer support response times can occasionally be slow, especially when dealing with more complex issues. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource solves the challenge of managing HR, payroll, benefits, and compliance by centralizing everything into one platform and providing access to expert support. This benefits us by saving time, reducing administrative complexity, and helping ensure we stay compliant with ever-changing regulations. **Official Response from Rebecca Jordan:** > Hi Louis, Thank you for sharing your wonderful experience with us! We’re delighted to hear that you are satisfied how HR, payroll and benefits are streamlined and easy to manage. Your feedback inspires us to keep delivering top-notch service. We appreciate the partnership! ### 22. Knowledgeable, Caring Team That Delivers Real Business Outcomes **Rating:** 5.0/5.0 stars **Reviewed by:** Alex C. | Principal Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about ADP TotalSource?** The people are very knowledgeable, but equally important, actually CARE about my business. They don't fake it-they actually want good outcomes for us. **What do you dislike about ADP TotalSource?** TotalSource is fairly complicated, but it's much better than it used to be. And help from a knowledgeable resource is always a click away. And after a few pay cycles it all happens naturally. **What problems is ADP TotalSource solving and how is that benefiting you?** Getting my small business access to big company benefits. Making sure all of our employment-related tax filings are happening, and that we are compliant with the oceans of regulation that impacts us. **Official Response from Rebecca Jordan:** > Hi Alex, Thank you for sharing your wonderful experience with us! We’re thrilled to hear that you’re enjoying ADP’s level of service. Your feedback means a great deal to our team and motivates us to continue delivering exceptional service and support. We truly value our partnership and appreciate the opportunity to work with you. Thank you for being a valued client! ### 23. Great one-stop shop! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2026 **What do you like best about ADP TotalSource?** The customer service is excellent. I receive responses to issues quickly via their portal or over the phone. I have a dedicated team of professionals I work with frequently, which is great for building relationships. **What do you dislike about ADP TotalSource?** The software can feel a bit archaic and clunky at times, but once you get the hang of it and setup your favorites, it gets easier. It just looks a bit dated, and the UI looks the same as it did 10+ years ago when I first started using ADP. **What problems is ADP TotalSource solving and how is that benefiting you?** Tech stack consolidation by far. Having your HRIS, ATS, Performance Management, Benefits, Risk all in one place is a huge benefit. As a small business, we were also able to offer more robust benefits at a better cost to our employees. **Official Response from Rebecca Jordan:** > Thank you for sharing your wonderful experience with us! We’re thrilled to hear that you’re enjoying ADP’s "one-stop shop[. Your feedback means a great deal to our team and motivates us to continue delivering exceptional service and support. We truly value our partnership and appreciate the opportunity to work with you. Thank you for being a valued client! ### 24. PEO of Last Resort **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about ADP TotalSource?** Safety consultation and expertise is top notch. Anne Dorrance is incredible to work with. She's a safety expert who can help create practical solutions employers and employees will actually use. Very proactive and responsive, with excellent options and solutions for challenges. **What do you dislike about ADP TotalSource?** The worst new client onboarding/implementation process I've ever experienced. The worst customer service and support I've ever experienced; even my dedicated service team takes 1-3 business days to respond to any type of inquiry. My payroll specialist was changed 3 times in 2 years, my HR specialist was changed 4 times in 2 years. When we escalated issues, the Client Liasion threw his team under the bus and did not help us fix the issues. They setup our S-Corp owners incorrectly which impacted payroll taxes and created a need for issuing W-2Cs. I caught the error, they said it wasn't an error, I pushed, they said oops yes it is an error, and it took more than 6 months to resolve, we couldn't even get regular updates from them. Everything with ADP was difficult, cumbersome, and took forever. Their payroll tax teams takes a minimum of 6 months to respond, even when you ask to escalate an issue. They failed to set up SUI in a new state for us, failed to pay the taxes for 2 quarters as a result, failed to respond when the state threatened to issue a tax warrant for non-payment, and we paid the outstanding tax directly to avoid the warrant. We gave notice after a 60% increase to our medical plans with no other options provided to us (the alternative medical plan provided saved only 5% over the 60% increase option); we had to ask them about a PEO carve-out option or ASO option, and they took 3 weeks to get back to us. As someone who has worked both in-house at a PEO and worked with multiple PEOs as a client, I truly cannot believe there is a PEO this bad out there. **What problems is ADP TotalSource solving and how is that benefiting you?** At first it was access to competitive benefits and crafting a benefits strategy. They are very strong in the initial sales process and were very impressive. That stops after you become a partner. Ultimately they provide the same solutions every other PEO does: multi-state HR and payroll compliance. They do excel at employee benefits education. **Official Response from Rebecca Jordan:** > Thank you for your feedback. We’re sorry to hear that your implementation experience did not meet your expectations. We’d love the opportunity to discuss this further with you. ### 25. Helpful Integrations, But Support Fell Short for Our Niche Needs **Rating:** 3.0/5.0 stars **Reviewed by:** Shelby H. | Human Resources Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 17, 2026 **What do you like best about ADP TotalSource?** We liked the integrations it did have as this was our first payroll company we used so it was much better than the alternative of doing payroll manually and onboarding via paper. **What do you dislike about ADP TotalSource?** I felt like the support we received was not at all at the level we needed. Our company is very niche so getting a vendor to understand those needs is a challenge. Not for our company Not for our company Not for our company Not for our company **What problems is ADP TotalSource solving and how is that benefiting you?** As mentioned in the previous sections it was having a one stop shop for all systems for HR which was needed from what we had before hand. Felt like we were more with the times. ### 26. Easy to Use with Timely Updates, Notifications, and Reminders **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2026 **What do you like best about ADP TotalSource?** The app is easy to use, and the updates are always timely. I appreciate the notifications about updates and newsletters. The information in the app stays up to date, and I also value the messages and reminders I receive by email. yes ADP is seamless in its transistion **What do you dislike about ADP TotalSource?** There are times when I’m unable to access my account, and the system keeps telling me to try again, but it still won’t work. Other times, it won’t recognize my username or password, and I end up having to reset it. That’s a hassle, especially since it locks me out. **What problems is ADP TotalSource solving and how is that benefiting you?** It helps me navigate the uncertainty that comes with investing, and it also helps with reporting where we are in the overall scope of things. I also appreciate the reminders on how to utilize ADP to the maximum for our needs. ### 27. Streamlined Processes, Efficient Savings **Rating:** 5.0/5.0 stars **Reviewed by:** Christine L. | Human Resources Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about ADP TotalSource?** I love ADP TotalSource for many reasons. One of the standout features is that they provide a liability attorney if there's ever litigation, which is incredibly reassuring. They also help with any cases of discrimination, your position statement, and more. Another huge benefit is that they helped me negotiate $20,000 in savings for my health benefits. I couldn't do my job without the recruitment side of ADP TotalSource. I really enjoy many aspects of ADP, and it makes my job easier. ADP TotalSource makes my job more efficient, which I really appreciate. I also like the ease of the open enrollment process for health benefits, which saves me lots of time. The applicant tracking system is very easy to use, and it automates the whole process. It keeps my requisitions and applicants organized and helps with efficiencies, even assisting with knockout questions. **What do you dislike about ADP TotalSource?** Probably the learning management system, but they are working on changing that. That's probably the only part of the system that's outsourced and the learning management piece is, like, a little clumsy and there's some hiccups with it. I guess that's why ADP is switching. So I know that they're aware of it. **What problems is ADP TotalSource solving and how is that benefiting you?** I love using ADP TotalSource because it provides liability attorneys for litigation, helps negotiate savings for health benefits, and makes my job more efficient. It automates applicant tracking, eases open enrollment, and saves me lots of time. **Official Response from Rebecca Jordan:** > Christine, Your review made our day! We’re so glad that you are enjoying the multitude of servcies provided. Thank you for your kind words, and we can’t wait to continue to partner for success. ### 28. Easy-to-Use Payroll and Benefits That Simplify Staff Adjustments **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about ADP TotalSource?** It is easy to use even if it for myself as an employer or making adjustments for my staff. The features I use most often are related to payroll and benefits. **What do you dislike about ADP TotalSource?** I think payroll can be. bit of a learning curve getting started but after a few times it is easy to do and repeat. When I click into by personal benefits, I wish it told me more about what is included vs. that I'm simply covered. **What problems is ADP TotalSource solving and how is that benefiting you?** THe problem that it solves is for a small company, it allows us to have benefits and navigate those effectively to ensure all of my employees are covered and taken care of. **Official Response from Rebecca Jordan:** > Your kind words about the ease-of-use means so much to us. We are grateful that we could meet your expectations and look forward to our continued partnership. ### 29. Hands-On Guidance That Lets Us Focus on Our Day-to-Day Work **Rating:** 4.5/5.0 stars **Reviewed by:** Lorena U. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2026 **What do you like best about ADP TotalSource?** What I like most is that they help with everything. They’re very hands-on and walk you through each step of the process. It lets us stay focused on our day-to-day work while they handle the bigger-picture items. **What do you dislike about ADP TotalSource?** What I dislike is that, at times, when it comes to employee matters, we may disagree with what is being recommended. However, if we don’t follow what is recommended, then we forfeit an insurance coverage of $75,000.00. **What problems is ADP TotalSource solving and how is that benefiting you?** They help us solve employee-related issues and take care of compliance matters. They also handle the federal requirements we need to complete on a yearly basis. In addition, they assist with payroll, WC, and 401K. ### 30. Comprehensive Support Yet Complex Reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Catherine H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about ADP TotalSource?** I like having access to a specific team of subject matter experts for any of our employee and administration needs. It's of great value to have experts that can help us when a situation arises with employee relations, discipline, safety, or policy guidelines. Transitioning from Trinet PEO to ADP TotalSource saved us on cost and offered more support. Also, even though our implementation was rushed, having an implementation team we could directly go to for help was beneficial. **What do you dislike about ADP TotalSource?** I sometimes struggle with finding information or reports on ADP because of the vast offerings of information. Making the reports easier to manage, possibly by paring down the offerings of reports, would be an improvement. The initial setup was a bit stressful because we were rushed and had some benefits not set up correctly, leading to needing to go back and fix some things, although having an implementation team to directly help was beneficial. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource helps us manage payroll, benefits, and employee time efficiently, while ensuring compliance and consistency. It also provides access to expert support, though finding information or reports can sometimes be challenging due to the vast offerings. **Official Response from Rebecca Jordan:** > Hi Catherine, We appreciate your review which inspires us to deliver top-notch service. It is nice to hear having access to subject matter experts is of great value. And we are especially appreciative for you sharing your honest feedback - this is helpful to our team. We are thankful for the partnership! ### 31. Effortless Payroll and PTO Management **Rating:** 5.0/5.0 stars **Reviewed by:** Jenna L. | Concierge Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2026 **What do you like best about ADP TotalSource?** I like that our team members can access everything digitally via the app and see all of their own information when they log in to the system. As a manager using the product, it is very easy to navigate. **What do you dislike about ADP TotalSource?** I think having a better resource center would be helpful, even though we could add things on there for our team members. Also, being able to have easier access to the digital downloads that we've already placed on there would make it better. **What problems is ADP TotalSource solving and how is that benefiting you?** I use ADP TotalSource for payroll, PTO, and tracking hours. Our team members can access all their information digitally via the app. ### 32. Valuable Self-Service Resources Backed by Friendly, Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2026 **What do you like best about ADP TotalSource?** Great resources available to small companies like us. On-demand self-service and customer support is valuable when we need to process events that do not occur very often. Friendly, responsive and knowledgable staff **What do you dislike about ADP TotalSource?** Sometimes the amount of information available in self-support can be a little overwhelming so I have difficulty finding exactly the article I need to learn about an issue. **What problems is ADP TotalSource solving and how is that benefiting you?** Benefits, 401k, and payroll processing. In my last business ownership endeavor, I did payroll myself. This time, I sought help and ADP TotalSource is a true one-stop shop for all things payroll, benefits and HR. ### 33. Easy Payroll Timekeeping and Time-Off Approvals with Helpful Alerts **Rating:** 5.0/5.0 stars **Reviewed by:** BEE H. | MANANGER, Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about ADP TotalSource?** PAYROLL TIME KEEPING IS EASY TO TRACK WITH THE SOFTWARE TO REQUEST TIME OFF AND APPROVE TIME OFF WITH ALERTS TO LET YOU KNOW THAT YOU HAVE PENDING TASKS **What do you dislike about ADP TotalSource?** THE EMPLOYMENT RECRUITING PORTION OF THE SOFTWARE IS THE LEAST HELPFULL WITH TRYING TO REACH OUT AND OBTAIN NEW EMPLOYEES, THERE IS NO REFRESHING THE ADS **What problems is ADP TotalSource solving and how is that benefiting you?** share how partnering with ADP TotalSource is transforming our business operations. By providing an all-in-one platform for HR, payroll, and benefits administration, ADP TotalSource eliminates major administrative burdens and compliance risks, allowing our team to focus entirely on growth and core operations. ### 34. Efficient HR Platform with a Responsive Payroll Consultant **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about ADP TotalSource?** I like that ADP keeps all of our HR needs in one place. I also appreciate our payroll consultant, who is always quick to respond and answer any questions I have. **What do you dislike about ADP TotalSource?** I constantly run into issues with employees being unable to clock in using ADP because it won’t load on their computers. I’m always having to ask IT to go to individual computers to clear the cache when ADP won’t load. I also dislike some of the app’s features. It doesnt load smoothly on the mobile devices. **What problems is ADP TotalSource solving and how is that benefiting you?** All payroll tax concerns go through ADP, which is a major time-saver. **Official Response from Rebecca Jordan:** > Thanks for your kind words about ADP keeping all HR needs in one place & getting quick response time for answering questions. This really means so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. ### 35. It has been a significant technology upgrade. **Rating:** 4.0/5.0 stars **Reviewed by:** Jamie Z. | Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2023 **What do you like best about ADP TotalSource?** Having all the benefits, vacation, and paystubs all in one place is wonderful. Signing up for benefits was very easy to do. Asking off for vacation is easy to do, and seeing your paystub anywhere is a great option instead of having it on paper. **What do you dislike about ADP TotalSource?** It was difficult at times to get answers to some of our questions, and it still isn't that easy to find the reports that I need. **What problems is ADP TotalSource solving and how is that benefiting you?** Signing up for benefits online saves a lot of time instead of using paper. Asking off for vacation online is much easier as well, and easy to track. **Official Response from Pat Rovner:** > Jamie, Thank you for sharing your feedback of ADP TotalSource. Glad to hear that we're simplifying the benefits administration and other processes. I would encourage you to reach out to your HR Business Partne for help with finding the reports you need. ### 36. Clear Yearly Earnings Insights and Easy Spending Breakdown **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about ADP TotalSource?** Easy to see how much I have made over the course of the year and especisally to compare to previous year. i like that i can see where each dollar is going **What do you dislike about ADP TotalSource?** I dislike that the login process on adp total source website is a bit tedious. Why do i have to tell you if my current or previous employer used the platform **What problems is ADP TotalSource solving and how is that benefiting you?** ADP total source is solving the problem for organziations to simply organize salaries clearly. It makes it very simple where your money is going and how much is coming in ### 37. Streamlined Payroll and administration **Rating:** 4.5/5.0 stars **Reviewed by:** Sharon M. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about ADP TotalSource?** It helps a lot with payroll processing, wage garnishments, and employee onboarding. It also makes it easier to manage and track tax filings, especially for companies that have employees across multiple organizations and states. Employee performance management and dashboards have also become easy to track. **What do you dislike about ADP TotalSource?** Customization of reports can be difficult, but with the help of your customer representative and support customization can be archived. **What problems is ADP TotalSource solving and how is that benefiting you?** Tax filings, helps with ensuring labor law requirements are met, wage garnishments and administration burden on most employee related issues is easy to track and manage. **Official Response from Rebecca Jordan:** > Thanks, Sharon! Your kind words about streamlining your payroll process mean so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. ### 38. All-in-One Solution Simplifies Our Processes **Rating:** 4.5/5.0 stars **Reviewed by:** Tina K. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about ADP TotalSource?** I like the communication and knowing that I have a team behind me. It makes things simpler for me, allowing me to get other things done and focus on the actual business rather than getting bogged down with those tasks. **What do you dislike about ADP TotalSource?** I think it's very frustrating to email and not be able to get an email back in a timely manner. So that is something that can be improved for sure. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource keeps everything in one place and handles tasks for me, saving time and allowing me to focus on the business. **Official Response from Rebecca Jordan:** > Hi Tina, Thank you for taking the time to share your review. We truly appreciate your feedback and are delighted to hear that ADP helps support your HR needs. We also value your candid comments regarding the consistency of your support experience. Feedback like yours is incredibly important, as it helps us identify opportunities to improve and deliver a more seamless experience across every interaction. We are continuously focused on enhancing the level of service and support we provide to all our clients. Thank you for your partnership and trust in ADP. We look forward to continuing to support your business and helping you achieve your goals. ### 39. Overall fantastic experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Russell S. | Chief Financial Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about ADP TotalSource?** The assistance with HR and remaining up-to-date and in compliance with the laws. This allows me to focus my time on helping grow our business without the worry on the HR side. **What do you dislike about ADP TotalSource?** There is nothing I can say I don't like about ADP TS!!! **What problems is ADP TotalSource solving and how is that benefiting you?** The assistance with HR and remaining up-to-date and in compliance with the laws **Official Response from Pat Rovner:** > Russell, Thanks for the 5-star review. It's great to know that ADP TotalSource is helping you keep up with the ever-changing regulatory environment and alliviate the worry of non-compliance. ### 40. Effortless Payroll Management with ADP TotalSource **Rating:** 5.0/5.0 stars **Reviewed by:** Branka D. **Reviewed Date:** July 17, 2026 **What do you like best about ADP TotalSource?** I like how easy it is to use ADP TotalSource. Anyone can utilize it because it is very user-friendly. I also appreciate that it is cost-effective and works well, especially for what you pay for. The initial setup was super easy, which is a big plus. **What do you dislike about ADP TotalSource?** There's isnt much i dislike at all **What problems is ADP TotalSource solving and how is that benefiting you?** I use ADP TotalSource for payroll, solving all kinds of tax problems, unemployment, federal issues, and paying employees on time. It's easy and user-friendly, so anyone can utilize it. ### 41. Dedicated HR & Payroll Experts Make ADP a Strong Partner **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about ADP TotalSource?** Dedicated HR and payroll experts. Rather than just providing software, ADP assigns specialists for payroll, HR, benefits, compliance, workers' compensation, and tax issues. This can be especially valuable for small and mid-sized businesses that don't have large HR departments. **What do you dislike about ADP TotalSource?** Customer support can vary. While having dedicated service representatives is a major benefit, the experience often depends on the team assigned. The experience is sporatic. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource helps simplify payroll, HR, benefits, and compliance by bringing everything into one system. The integrated platform reduces manual processes, improves accuracy, and provides access to HR and payroll experts when complex issues arise. This allows me to work more efficiently and spend more time supporting employees rather than managing administrative tasks ### 42. Simple, All-in-One HR and Payroll with Fast, Helpful Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about ADP TotalSource?** All in one product for HR and payroll. We have use the legal, human resources, payroll, and benefits program to streamline our processes. We love how simple it is to use. **What do you dislike about ADP TotalSource?** I don't dislike anything. Everytime I call, I get an answer. They answer and provide assistance in a timely manner. All the employees are happy with the hotline number. **What problems is ADP TotalSource solving and how is that benefiting you?** Streamline benefits, speedy payroll, OSHA assistance, legal matters handled by professional lawyers, onboarding and termination. Handbook assistance also. ### 43. Helpful and Supportive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about ADP TotalSource?** They respond quickly and are helpful whenever I submit support tickets. **What do you dislike about ADP TotalSource?** In my previous job, I used ADP WFN, but I didn’t have the Total Source PEO model. Now I’m learning to work with less direct control. That means I’m more dependent on ADP, which isn’t necessarily a bad thing—it just can add an extra step and take a little more time. **What problems is ADP TotalSource solving and how is that benefiting you?** Managing Leave of Absence has been helpful, and it has provided more insight into how to use data analytics. **Official Response from Rebecca Jordan:** > Thank you for sharing your experience with us! We’re delighted to hear that we are meeting expectations for responsiveness to support tickets. Your feedback inspires us to keep delivering top-notch service. We appreciate the partnership! ### 44. Complete HR-to-Payroll Solution for Small Businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Jacob K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about ADP TotalSource?** complete solution for small business. from HR to payroll and all. **What do you dislike about ADP TotalSource?** sometimes complicate to navigate. however, call center support has always been great and efficient. **What problems is ADP TotalSource solving and how is that benefiting you?** I only need a bookkeeping for my accounting and HR job for the company with ADP's total source. **Official Response from Rebecca Jordan:** > Thanks, Jacob! Your kind words about ADP’s complete payroll solution means a great deal to us. We’re delighted to hear that we met your expectations and appreciate the trust you’ve placed in our team. We look forward to continuing our partnership and supporting your success for years to come. ### 45. Peace of Mind for CA HR Decisions, but Prefer a US-Based Payroll Partner **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about ADP TotalSource?** I like that I can verify whether I’m making the right decision. Running a business in California is difficult, so being able to run decisions by my HRBP gives us a real sense of peace and relief throughout the decision-making process. She is always helpful and gives me great resources and guidance. **What do you dislike about ADP TotalSource?** I was just assigned an outsourced payroll partner. I previously worked with a payroll partner based in the US, but now my payroll contact is in India, and that change doesn’t make me happy. As I mentioned, running a business in CA is difficult, and having a payroll person in the US is important to me. I did let my HRBP know and she is going to address the issue for me. Also the wait times to get ahold of an appropriate person in payroll is annoying. The one place you want to talk to someone who can help you with your problem immediately is when you are dealing with payroll and that rarely happens. **What problems is ADP TotalSource solving and how is that benefiting you?** Being able to clarify things with my HRBP is invaluable. Running all hiring decisions, terminations, and any issues by her has been extremely beneficial and gives me confidence that I’m handling situations the right way. **Official Response from Rebecca Jordan:** > Thanks so much for your kind words about the value of ADPs HR Business Partner! This means so much to us. We are thrilled that we are meeting your expectations for running a business in California. Your honest feedback is extremely useful to our team so that we will have a successful & continued partnership. ### 46. User-Friendly Hub for Viewing Paychecks and Benefits **Rating:** 4.0/5.0 stars **Reviewed by:** Claudia M. | Procurement and warehouse generalist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about ADP TotalSource?** I like how easy it is to view my paychecks and benefits all in one place. The interface is very user-friendly, and it makes finding what I need quick and straightforward. **What do you dislike about ADP TotalSource?** The health insurance we were offered wasn’t very fair for employees with families. In my case, I found out I was pregnant three weeks after I started my job. I was on a 90-day payroll period, and because I went to the doctor before I became eligible, my short-term disability was denied as a “pre-existing condition.” I didn’t find out it had been denied until three weeks postpartum. First, pregnancy isn’t a disease, and second, there wasn’t clear communication from their end about how this would be handled. **What problems is ADP TotalSource solving and how is that benefiting you?** We don’t use ADP TotalSource anymore. It just wasn’t a good fit for our growing company, and we had simply outgrown the service. **Official Response from Rebecca Jordan:** > Hi Claudia, We appreciate your review and honesty. This motivates us to provide excellent service every day, and the feedback is helpful to our team. Thank you again and great to hear of your company's growth! ### 47. Administrative Director **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2026 **What do you like best about ADP TotalSource?** Processing payroll is very intuitive. HR resources are very helpful. The website navigational tools are very helpful when reviewing employee profiles. **What do you dislike about ADP TotalSource?** Better health insurance options. Better response times to questions in the portal. Otherwise, I don't have any other dislikes with ADP TotalSource. I've enjoyed the partnership **What problems is ADP TotalSource solving and how is that benefiting you?** I currently don't have any problems that ADP TotalSource is solving or resolving. Currently, the company is operating efficiently without any issues. ### 48. Ease of Use and Excellent Support, but Needs Bonus Entry Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Raven P. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2026 **What do you like best about ADP TotalSource?** I appreciate that help is easy to access and we can speak with someone if we need assistance on the site. The initial setup of ADP TotalSource was also easy. **What do you dislike about ADP TotalSource?** I couldn't enter bonuses easily. We had issues when we didn't want our normal fees taken out of bonuses, and we couldn't do this online. **What problems is ADP TotalSource solving and how is that benefiting you?** ADP TotalSource helped us with a problem entering bonuses. **Official Response from Rebecca Jordan:** > Hi Raven, Your review made our day! We’re so glad that you are finding ADP TotalSource easy to use. Thank you for your kind words, and we can’t wait to continue to partner for success. ### 49. ADP TotalSource: A True One-Stop Shop for HR, Payroll, and Benefits **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2026 **What do you like best about ADP TotalSource?** ADP TotalSource is a one stop shop for the HR function. Integration into payroll, links to benefits and retirement plan, with ability to access policies, vacation schedules, etc. **What do you dislike about ADP TotalSource?** ADP TotalSource is limited to the products that ADP provides, which may or may not be what your firm is looking for. The retirement plans are a little limiting. The support after onboarding was a little underwhelming. **What problems is ADP TotalSource solving and how is that benefiting you?** Being a small company, our resources are limited. Having the ability to outsource the HR function has been a great help. We are able to provide a fair amount of benefits for our employees through ADP TotalSource ### 50. ADP Totalsource is Homerun! **Rating:** 4.0/5.0 stars **Reviewed by:** Craig S. | Director Of Sales and Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about ADP TotalSource?** The dashboard gives me everything I need to know at a glance. **What do you dislike about ADP TotalSource?** There are some gaps in what my company may not be providing, but overall i think it does a good job to give me what i need. I don't have anything in particular that i don't like. **What problems is ADP TotalSource solving and how is that benefiting you?** Gives me my paystubs and vacation days at a glance, and allows me to organize my paperwork easily. **Official Response from Rebecca Jordan:** > Thank you, Craig, for taking the time to leave such a positive review! We’re happy to hear that you are having a great experience with us at and the dashboard is meeting your needs. We appreciate you sharing your story. ## ADP TotalSource Discussions - [What other products do you have coming out in the future?](https://www.g2.com/discussions/what-other-products-do-you-have-coming-out-in-the-future) - 2 comments, 2 upvotes - [How can you lower our costs for benefits?](https://www.g2.com/discussions/32893-how-can-you-lower-our-costs-for-benefits) - 1 comment, 2 upvotes - [What is the difference between ADP and ADP TotalSource?](https://www.g2.com/discussions/what-is-the-difference-between-adp-and-adp-totalsource) - 2 comments, 1 upvote - [How does ADP TotalSource work?](https://www.g2.com/discussions/how-does-adp-totalsource-work) - 2 comments, 1 upvote - [What is ADP TotalSource used for?](https://www.g2.com/discussions/what-is-adp-totalsource-used-for) - 1 comment - [View ADP TotalSource pricing details and edition comparison](https://www.g2.com/products/adp-totalsource/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+17%3A37%3A07+-0500&secure%5Bsession_id%5D=0580103b-9329-4a71-aeee-1754f4ba31cd&secure%5Btoken%5D=f526aefb212239e83201a3964895a412dd01f42858113f9ecc4a1ce24df85f29&format=llm_user) ## ADP TotalSource Integrations - [benefitsCONNECT](https://www.g2.com/products/benefitsconnect/reviews) - [JazzHR](https://www.g2.com/products/jazz-co/reviews) - [Lattice](https://www.g2.com/products/lattice-lattice/reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Time](https://www.g2.com/products/quickbooks-time/reviews) - [Recruit CRM & ATS](https://www.g2.com/products/recruit-crm-ats/reviews) - [RUN Powered by ADP](https://www.g2.com/products/run-powered-by-adp/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) ## ADP TotalSource Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Compliance** - Compliance Support - Safety Program - Certified Assistance **Platform Basics** - Interoperability - Performance **Reports** - Score Cards - Customizability - Graphs and Charts - Dashboards **Generative AI** - AI Text Generation **Agentic AI - Applicant Tracking Systems (ATS)** - Decision Making **Agentic AI - Onboarding** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Platform** - Tools - Management - Access **Platform Data** - Visualization - Platform Search - Alerts and Notifications **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Cleaning** - Filtering - Levels of Measurement - Transformation **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building **Platform Additional Functionality** - Self-Service Portal - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Support** - Scale - Specialist Guidance - Consulting - Invoicing - Implementation - Support - Assistance **Platform Content** - Automation - File Sharing - Content Library **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Onboarding Process Reporting - Visualization **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Recruiting and Onboarding** - Interview Scheduling - Onboarding **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description ## Top ADP TotalSource Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,578 reviews) - [TriNet](https://www.g2.com/products/trinet/reviews) - 4.2/5.0 (1,909 reviews) - [Justworks](https://www.g2.com/products/justworks/reviews) - 4.6/5.0 (1,119 reviews)