G2

Brianna S.

Payroll Manager

Mid-Market (51-1000 emp.)

9/16/2026

"Robust All-in-One HR, Payroll, and Benefits Platform"

5/5

What do you like best about ADP TotalSource?

Overall, ADP TotalSource is a robust solution for organizations looking for an integrated HR, payroll, and benefits platform. Its range of features and resources makes it a useful option for businesses that want to consolidate their HR and payroll functions under one provider. One of the biggest strengths of TotalSource is the breadth of services available. Having access to payroll processing, benefits administration, tax support, reporting, and HR resources through one provider can save considerable time and reduce the need to manage multiple systems. Review collected by and hosted on G2.com.

What do you dislike about ADP TotalSource?

That said, like any large HR/payroll platform, there can be a learning curve, and some processes may require additional steps or assistance from a representative. Customer service experiences can also vary depending on the issue and the support team involved. More intuitive navigation and faster resolution for certain complex issues would make the overall experience even better. Review collected by and hosted on G2.com.

What problems is ADP TotalSource solving and how is that benefiting you?

ADP TotalSource helps solve the challenge of managing payroll, benefits, HR administration, and compliance in one centralized system. It reduces the amount of manual work involved in processing payroll and managing employee information while providing resources and support for staying compliant with changing employment and tax requirements. Review collected by and hosted on G2.com.

Response from Rebecca Jordan of ADP TotalSource

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Hi Brianna,

Bringing multiple HR and payroll functions together in a single solution is a key part of the value ADP TotalSource aims to provide. We also appreciate your perspective on navigation and support, as feedback like this helps identify opportunities for continued improvement. Thank you for taking the time to share your experience with ADP TotalSource and we appreciate our partnership.