--- title: ADP Comprehensive Services Reviews meta_title: 'ADP Comprehensive Services Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 168 reviews by the users' company size, role or industry to find out how ADP Comprehensive Services works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 168 scale: '5' date_modified: '2026-07-14' parent_category: name: HR url: https://www.g2.com/categories/hr --- # ADP Comprehensive Services Reviews **Vendor:** ADP **Category:** [HCM Software](https://www.g2.com/categories/hcm-software) **Average Rating:** 4.3/5.0 **Total Reviews:** 168 ## About ADP Comprehensive Services ADP Comprehensive Services provides managed HR and payroll services to businesses of all sizes through the support of a team of committed professionals, trusted workflows and best practices and all-in-one technology within the ADP Workforce Now platform for your HR, talent management, benefits administration and payroll tasks. With ADP Comprehensive Services, you get outsourced execution centered around strategic guidance from a designated team of pros. Whether you choose one, some or all areas of managed services across our services, you'll find a perfect blend of support through insights, best practices, and full-service technology that will scale along with you. Our clients partner with us for one or all of the following services: ADP Comprehensive HR delivers committed guidance and integrated HR and payroll technology to help organizations optimize workforce management, strengthen compliance and support employee growth in a changing business environment. ADP Comprehensive Talent combines designated talent consultants, powerful workforce technology, and actionable insights to help organizations build and execute talent strategies that drive recruitment success, employee engagement, development, and retention. ADP Comprehensive Pay delivers experienced payroll administration and compliance support to help organizations streamline payroll processes, reduce risk, and improve efficiency. Comprehensive Benefits helps organizations optimize benefits administration through partnered expertise, managed services support and best-practice guidance that simplify enrollment, support compliance, and enhance the employee benefits experience. ## ADP Comprehensive Services Pros & Cons **What users like:** - Users value the **streamlined processes and expert support** of ADP Comprehensive Services, enhancing efficiency and ease of management. (38 reviews) - Users value the **ease of use** of ADP Comprehensive Services, enjoying its user-friendly interface and support team. (30 reviews) - Users value the **excellent customer support** of ADP Comprehensive Services, ensuring quick and helpful responses to their needs. (29 reviews) - Users value the **expertise in payroll management** offered by ADP, enhancing efficiency and user-friendliness in their processes. (26 reviews) - Users value the **user-friendly payroll process** of ADP Comprehensive Services, enhancing efficiency and support in their HR tasks. (25 reviews) - Users appreciate the **seamless integration and comprehensive payroll features** of ADP, enhancing efficiency and support. (23 reviews) - Users value the **comprehensive features** of ADP Comprehensive Services, enhancing efficiency, employee experience, and support for HR needs. (18 reviews) - Efficiency (17 reviews) - HR Management (17 reviews) - Comprehensive (13 reviews) **What users dislike:** - Users find **missing features** in ADP Comprehensive Services, particularly in customer support and training options for small companies. (10 reviews) - Users face **poor customer support** , with long wait times and issues unresolved due to limited HR access and permissions. (10 reviews) - Users find the **steep learning curve** challenging, struggling to navigate and utilize ADP effectively without guidance. (9 reviews) - Users find the **learning curve steep** due to insufficient training and dependency on HR for support. (8 reviews) - Users find the **limited features** of ADP Comprehensive Services insufficient compared to other solutions, impacting their experience. (8 reviews) - Not Intuitive (8 reviews) - Users report encountering **technical issues** such as glitches and lack of communication that complicate their experience. (8 reviews) - Users feel the solution has **limited customization** options, particularly for the talent management module, affecting its value. (7 reviews) - Difficulty (6 reviews) - Expensive (6 reviews) ## ADP Comprehensive Services Reviews ### 1. Great Fringe Benefits, but Payroll Can Feel Slow and Specialist-Dependent **Rating:** 3.0/5.0 stars **Reviewed by:** Kate I. | Benefits Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2026 **What do you like best about ADP Comprehensive Services?** I appreciate all the external/fringe benefits like Nayya/AI solutions. I appreciate the model that comprehensive services offers. **What do you dislike about ADP Comprehensive Services?** With the model, a lot of the process actually takes much longer than doing things manually. Completing payroll is at the disposal of the payroll specialist assigned to your group. If you are assigned a poor specialist then the process can be very tedious. I was more hopeful that the comp services package would provide more comprehensive support including longer term strategic assistance or guidance from ADP on how to refine and improve the payroll process but it doesn't. A lot of the strategic direction or requests for review come from the customer. Additionally, the price of the product outweighs the benefits. The service doesn't save time, nor does it save money. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** We have been with Comprehensive Services for a year and it has not solved any problems, it's actually created new issues. It's also taking us an extra day to complete payroll so we're actually spending more money, more time, and more energy completing payroll than we were before. **Official Response from Rebecca Jordan:** > Hi Kate, We appreciate your review and honesty. This motivates us to provide excellent service every day, and the feedback is helpful to our team. Thank you for recognizing our efforts, and we look forward to our continued partnership. ### 2. Fast, Reliable Payroll, But HR UX and Support Need Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Tracy H. | Employee Relations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2026 **What do you like best about ADP Comprehensive Services?** Payroll is easy and quick. It's reliable, accurate, and efficient. Payroll DELIVERY needs some work - couriers are unreliable. **What do you dislike about ADP Comprehensive Services?** Where the platform falls short is in its overall user experience and HR functionality. Reporting is powerful but often feels bloated and difficult to navigate, making it challenging to quickly find the information you need. There is no effective way to track employee interactions or maintain a comprehensive employee relations history within the system. Leave management also requires additional paid modules, which can be disappointing if you're expecting a more complete HR solution out of the box. The learning management options are limited and feel outdated compared to other platforms, and the chat support has not been particularly helpful in our experience. Most issues ultimately require a phone call or support ticket to reach someone who can resolve the problem. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services has helped us centralize payroll, employee records, benefits administration, and timekeeping into a single system. The biggest benefit has been payroll processing—it's accurate, reliable, and gives us confidence that employees are paid correctly and on time. The Comprehensive Services model also provides access to HR, payroll, and compliance professionals who can answer questions and help us navigate complex employment issues, which has been a valuable resource for our team. While there are areas of the platform that could be improved, having a single system to manage core HR and payroll functions has reduced administrative burden and helped us maintain compliance with payroll tax and employment requirements. **Official Response from Rebecca Jordan:** > Hi Tracy, We appreciate your review which inspires us to deliver top-notch service. It is nice to hear the payroll's reliability, accuracy, and efficiency is helpful to HR. And we are especially appreciative for you sharing your honest feedback - this is helpful to our team. We are thankful for the partnership! ### 3. Effortless HR Management with Unmatched Support **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor I. | Human Resources Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about ADP Comprehensive Services?** I love the turn-key experience that ADP Comprehensive Services provides by handling all our HR services and administrative tasks. It lightens our HR Department's workload significantly. The capability to link time and attendance directly to our payroll process is a huge selling point for us. The system works wonders for tracking PTO policies, and I really enjoy working within the recruitment module, which has streamlined things for us. The great reporting module eliminates the need to manually create and track reports in Excel. Also, being able to link one job opening to several recruitment sites and track candidate status easily is a big plus. Our hiring managers love that they can link their calendars for simple interview scheduling and leave real-time comments on interviews. Fast and friendly customer service stands out, with access to an HR Business Partner at all times, which is incredibly valuable for us as a small, non-profit organization. The integration between our ADP payroll and retirement plan remittance minimizes the time spent on data entry each payroll cycle, as the system does the work for us. ADP continues to provide consistent support and meets the needs of our agency. **What do you dislike about ADP Comprehensive Services?** More communications about system upgrades/changes so that practitioners are more prepared for these changes. The look and feel of the recruitment portal has changed several times without notice. Thankfully, the system is pretty user-friendly. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services cuts down our administrative time significantly, reducing reliance on Excel by providing easy access to everything. It streamlines recruitment, automates payroll data entry, and offers excellent support, effectively lightening our HR workload. **Official Response from Rebecca Jordan:** > Thank you, Taylor, for taking the time to leave such a positive review! We’re happy to hear that you had a great experience with using ADP Comprehensive Services and the value found in time savings. Your feedback is invaluable, and we appreciate you sharing your story. ### 4. Streamlined HR and Payroll with Room for Support Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Danielle M. | Benefits and Wellness Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about ADP Comprehensive Services?** I value ADP Comprehensive Services for helping with payroll accuracy and compliance, which reduces the risk of errors and issues. This allows my team to focus on more strategic tasks. I appreciate having access to dedicated payroll and HR professionals who are knowledgeable about compliance and labor regulations, which streamlines decision-making and reduces the need for our team to spend time researching. The use of ADP Workforce Now has centralized and streamlined our core HR and payroll tasks such as employee data management, time tracking, tax services, and reporting. Additionally, their quick responses and helpfulness, like resolving issues with viewing retirement accounts, make the service very reliable. **What do you dislike about ADP Comprehensive Services?** I don't like when cases are closed before a solution is made. The support team kept closing a labor law poster case before it was resolved, which forced us to submit a new case multiple times. This made it hard for us to track the posters. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services ensures payroll accuracy, compliance, and HR efficiency, reducing error and compliance risks. It streamlines decision-making and centralizes HR and payroll processes, freeing my team for strategic work. **Official Response from Rebecca Jordan:** > Hi Danielle, We’re so grateful for your review and feedback and appreciate knowing streamlines HR and payroll. It’s partners like you that motivate us to provide excellent service every day. Thank you for recognizing our efforts, and we look forward to continued success together. ### 5. Centralized HR & Payroll with Knowledgeable Support That Streamlines Everything **Rating:** 5.0/5.0 stars **Reviewed by:** Kati J. | HR Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about ADP Comprehensive Services?** What I like best about ADP Comprehensive Services is the combination of a centralized HR/payroll platform and access to knowledgeable support. It helps streamline payroll, benefits, compliance, reporting, and day-to-day HR administration, which allows our team to work more efficiently and with greater confidence. **What do you dislike about ADP Comprehensive Services?** There is not a major dislike, but the platform can sometimes feel complex because it offers so many features. A more intuitive navigation experience and more streamlined workflows would make it easier to use day to day. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services is helping us address the complexity of payroll, HR compliance, benefits administration, and workforce reporting. By centralizing these functions and providing access to expert support, it helps reduce administrative burden, improve accuracy, and allow our team to focus more time on strategic HR priorities. **Official Response from Rebecca Jordan:** > Hi, Kati, Your review made our day! We’re so glad that you are enjoying the combination of ADPs centralized HR /PR platform. We appreciate the review and thank you for your kind words. We can’t wait to continue to partner for success! ### 6. Invaluable HR Partnership and Proactive Support from ADP Comprehensive Services **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth L. | Human Resources Generalist, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about ADP Comprehensive Services?** One of the most valuable aspects of ADP Comprehensive Services is the partnership my company has with our HR Business Partner, Dawn Walsh. There are times when we need additional support while making decisions, and having Dawn by our side has been invaluable. She not only helps through her extensive experience, but also keeps us updated on ADP products that have dovetailed well with our business needs. **What do you dislike about ADP Comprehensive Services?** Right now, the only thing that comes to mind is that some of the software included with our comp services could use an update. That said, ADP has been proactive about providing updates, so this is really just a minor critique. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** We have used ADP Comprehensive Services to update our recruitment, hiring, and onboarding platforms. We also implemented new learning modules that were assigned company-wide and participated in OSHA training for the entire field crew. From an HR partnership standpoint, ADP Comprehensive Services has provided guidance, legal information, and experience-based details that have strengthened our recordkeeping and improved our decision-making processes. **Official Response from Rebecca Jordan:** > Hi, Elizabeth,, Your review made our day! We’re so glad that you are finding value with your HR Busines Partner, Dawn. Thank you for your kind words, and we can’t wait to continue to partner for success. ### 7. Streamlined Payroll Management with Stellar Support **Rating:** 4.0/5.0 stars **Reviewed by:** Sandie K. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2026 **What do you like best about ADP Comprehensive Services?** I appreciate how ADP Comprehensive Services has helped us streamline our payroll process and improve our local and state tax obligations. It's really helped shorten the amount of time it takes to produce payroll. Having training as well as OSHA support is an added value that was very helpful as we moved forward. My comprehensive services representative has been wonderful in keeping us up-to-date with what needed to be done, and she's been the brightest light in our relations with ADP. **What do you dislike about ADP Comprehensive Services?** I think I would offer more levels of comprehensive services so that if you aren't using one aspect of the system you could leave it out without having to pay for it. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services helps streamline our payroll and improves local and state tax obligations, reducing the time to produce payroll. **Official Response from Rebecca Jordan:** > Thank you, Sandie, for taking the time to leave a positive review! We’re happy to hear that you are having a great experience with streamlining payroll processes and improving tax obligations. We also appreciate the honest feedback, which is invaluable, so thank you for sharing your story. ### 8. Efficient but Needs App Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** JAnmetra W. | practice administrator/entrepreuner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about ADP Comprehensive Services?** I like that ADP Comprehensive Services makes it easy for me to manage payroll and HR functions by keeping all our HR documents in one place, allowing my staff to remotely check-in through an app. I appreciate being able to change, check, and process payroll from one location without using multiple systems. Another thing I like is that when I talked to Chad at ADP, it's actually a person answering my questions quickly. I also like the ease of using the system overall, which encourages me to continue using and expanding our services with them. **What do you dislike about ADP Comprehensive Services?** I have to manually fix issues because the app crashes every single day, which makes it difficult for employees to clock in and out. Also, not having a specific person assigned to our account to speak with is a downside. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services simplifies my payroll processing and centralizes HR documents, allowing my staff to check in remotely using the app and manage everything in one place. **Official Response from Rebecca Jordan:** > Hi Janmetra, Your review is much appreciated! We’re so glad that you are enjoying the efficiency of managing payroll and HR functions. And the honesty is very important to us and will assist our team. Thank you for your kind words, and we can’t wait to continue to partner for success. ### 9. Streamlined Integration, Effective Support **Rating:** 4.0/5.0 stars **Reviewed by:** Natalie P. | HR Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about ADP Comprehensive Services?** I like that ADP Comprehensive Services has uniformed deductions and processes. The benefits system being housed within the HR system is something our last provider didn't have, and it's a feature I appreciate. I find the knowledge base to be valuable, and the emails informing me when things change are helpful. I also appreciate the support teams who excel in their areas of expertise. I like that the system information is housed on one platform together, streamlining processes. **What do you dislike about ADP Comprehensive Services?** I would change the tax system so that your uploads would go to one person directly instead of an unnamed individual. **Recommendations to others considering ADP Comprehensive Services:** If you’re looking for a reliable and comprehensive payroll and HR solution, I highly recommend ADP. Their platform offers a full suite of services, including payroll processing, tax compliance, benefits administration, and workforce management. The automation features help reduce manual errors, ensuring accurate and timely payroll while keeping businesses compliant with tax regulations. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services helps me with uniformed deductions and processes. The benefits system is integrated with the HR system, which streamlines processes by housing all system information on one platform. I appreciate their knowledge base, timely email updates, and support teams' expertise. **Official Response from Rebecca Jordan:** > Thanks, Natalie! Your kind words about ADPs streamlined integration plus the effective support means so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. ### 10. User-Friendly with Custom Reporting Efficiency **Rating:** 4.0/5.0 stars **Reviewed by:** Jackie E. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about ADP Comprehensive Services?** I find ADP Comprehensive Services to be more user-friendly and comprehensive compared to previous solutions. The payroll feature helps me accurately report to government and state tax agencies on time. I appreciate the custom reporting as it allows me to address queries specific to each of our companies. The HR portion, including onboarding and terminating employees, creates efficiencies that save us time. Open enrollment is also a standout feature. Additionally, the general ledger feature is beneficial since different companies have unique general ledger structures. **What do you dislike about ADP Comprehensive Services?** Maybe more one-on-one help when something doesn't work the appropriate way. Cross training between departments so we're not being transferred all the time from one dept to another. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services helps me accurately report payroll to tax agencies and creates custom reports for our needs. It's user-friendly for HR tasks like onboarding and terminating employees, saving us time. Their custom reporting and GL functionalities are really beneficial. **Official Response from Rebecca Jordan:** > Hi Jackie, We appreciate your review which inspires us to deliver top-notch service. It is nice to hear ADP Comprehensive Services is user-friendly and is meeting your needs. And we are especially appreciative for you sharing your honest feedback - this is helpful to our team. We are thankful for the partnership! ## ADP Comprehensive Services Discussions - [What kind of services does ADP provide?](https://www.g2.com/discussions/what-kind-of-services-does-adp-provide) - 1 comment - [What is comprehensive services ADP?](https://www.g2.com/discussions/adp-comprehensive-services-what-is-comprehensive-services-adp) - 2 comments - [View ADP Comprehensive Services pricing details and edition comparison](https://www.g2.com/products/adp-comprehensive-services/reviews/adp-comprehensive-services-review-4559422?section=pricing&secure%5Bexpires_at%5D=2026-07-14+16%3A31%3A54+-0500&secure%5Bsession_id%5D=846e9d4a-335c-498d-b973-25d0f2e42218&secure%5Btoken%5D=5a5328404b165089251d11ff0355f95a1631f1c9b67dfe7ec9d7f6887b30109d&format=llm_user) ## ADP Comprehensive Services Integrations - [Fidelity](https://www.g2.com/products/fidelity/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Time](https://www.g2.com/products/quickbooks-time/reviews) - [Relias Assessments](https://www.g2.com/products/relias-assessments/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## ADP Comprehensive Services Features **Core HR** - Organization Management - Time, Attendance, and PTO - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Basics** - Reporting - Interoperability - Performance **Performance reviews** - 360 Reviews - Customizable Forms - Review Status Tracking **Reports** - Score Cards - Customizability - Graphs and Charts - Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Additional Functionality** - Dashboard - Cloud - Mobility **Goals** - Goal-Setting - Company Goals And OKRs **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Mobility **Cleaning** - Filtering - Levels of Measurement - Transformation **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Content** - Automation - File Sharing **Feedback** - Continuous Feedback - Requesting Feedback **Generative AI** - AI Text Generation **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Recruiting and Onboarding** - Sourcing and Candidate Identification - Interview Scheduling - Applicant Tracking **Data** - Dashboards And Reports - Historical Data **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction ## Top ADP Comprehensive Services Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,554 reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (5,995 reviews) - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - 4.1/5.0 (1,474 reviews)