Adobe Commerce (formerly Magento Commerce) Reviews & Product Details

My benevolent beast with extensive flexibility for a personalized customer experience.I love it for ease of creating neat dashboard for valuable insights.Remarkable to scale from small to big audience as our business grows.Top notch customer support that delivers astounding support.Brilliant as a powerhouse to manage all my online stores making it a complete solution for B2B and B2C plarform.Highly customuzable to tailor to meet all my customers needs. Review collected by and hosted on G2.com.

Top notch customer support that delivers astounding customer service.Extensive flexibility that allow me to personalize to our customer experience and needs.

Steep learning curve. Review collected by and hosted on G2.com.

What I like most about Adobe Commerce is its flexibility and scalability, which make it a powerful platform for businesses with complex or evolving eCommerce needs. The ability to fully customize the storefront, product catalog, and checkout experience allows brands to create unique, high‑performing shopping journeys.

I also appreciate its robust ecosystem of extensions and integrations, which makes it easy to add new capabilities without heavy development. Combined with Adobe’s advanced marketing, analytics, and personalization tools, it becomes a strong end‑to‑end solution for managing customer experience.

Finally, its multi‑site and multi‑store capabilities are a major advantage for organizations that operate in multiple regions or manage several brands - everything can be managed from a single backend with efficiency and consistency. Review collected by and hosted on G2.com.

While Adobe Commerce is a powerful and highly flexible platform, one of the main challenges is its complexity. Because it offers so many advanced features, it often requires skilled developers for setup, customization, and ongoing maintenance - making it less accessible for teams without strong technical resources.

I also find that the cost of ownership can escalate quickly. Between licensing fees, hosting, development, and extensions, the total investment is significantly higher compared to simpler or more modern SaaS eCommerce platforms.

Additionally, updates and upgrades can sometimes be time‑consuming and require careful planning to avoid compatibility issues with custom code or third‑party modules. This makes the platform robust but also resource‑intensive. Review collected by and hosted on G2.com.

I really found the Content Scheduler to be a great tool, especially since it was easy to learn and work with, even as a Marketing Intern. It was useful for automating content changes, which improved team efficiency and reduced human errors, helping us maintain consistency across various teams and markets. I also appreciated how it supported collaboration by eliminating last-minute or overtime changes. Although I haven't used the App Builder personally, I've heard from developers that it's valuable for supporting our scalability and automation goals, particularly related to CRM. Additionally, I appreciate Adobe Commerce's flexibility and scalability which is crucial for our global company, helping us standardize approaches and scale capabilities across all teams and regions. Review collected by and hosted on G2.com.

The costs were a bit of an issue for us because we moved from a different platform that was cheaper. We didn't see a big growth in sales right after switching. Plus, the platform was complex, and the team had to be trained well, which took a long time. The initial setup was complex and hard to grasp, even though we got guided onboarding and some simplifications for Marketing. A clearer UX would be nicer. Review collected by and hosted on G2.com.

I like the continuous improvements in Adobe Commerce, especially the enhanced performance with built-in caching, advanced customer and product attribute management, and more flexible promotion and pricing rules. The smooth integration capabilities with ERP and other enterprise systems, along with strong scalability and customisation options, make it a powerful and future-ready e-commerce platform. Review collected by and hosted on G2.com.

Performance optimisation and deployments often require significant technical effort, so better out-of-the-box performance and smoother upgrade paths would help here. Review collected by and hosted on G2.com.

I deeply appreciate Adobe Commerce for its high level of customization and scalability, which stands out from competitors like WooCommerce and Shopify. Its flexibility allows us to create tailored e-commerce solutions that cater effectively to both B2B and B2C customers, enabling us to handle a broad range of client needs from small to large-scale operations without any hassle. The platform's marketing outreach capabilities are commendable, aiding in effective customer acquisition and retention strategies. Adobe Commerce also excels in providing an engaging and user-friendly interface, which greatly enhances user experience and satisfaction. The robust analytics features are invaluable, offering our clients critical insights into their sales performance, customer interactions, page visits, and product performance. This data-driven approach empowers our clients to make strategic business decisions and optimize their operations. Additionally, the cloud-based architecture of Adobe Commerce simplifies the initial setup process, making it quick and efficient for deployment. Overall, the scalability, analytics, and user-friendly nature of Adobe Commerce make it an invaluable asset for our business operations. Review collected by and hosted on G2.com.

I dislike the limited integration options with other CRM platforms, specifically the lack of integration with Zoho. This limitation makes it less flexible and requires additional workarounds to connect with other tools and platforms that are crucial for my business. Review collected by and hosted on G2.com.

I've been using Adobe Commerce (formerly Magento Commerce) for 12 years to develop fast-loading, secure, highly customizable ecommerce websites. I appreciate its possibilities for customization, like developing pricing algorithms for the jewelry industry and tweaking the checkout flow. I value the coding standards, layouts, and dependency injections on the tech side. The open-source nature, full customizations, no hidden costs, self-hosting, future-proofing, and a huge supporting community are great for business. I've mainly utilized configurable products as they suit most cases of product configurations. Additionally, inventory management, stock management, ease of use, external third-party integrations, and API support are noteworthy. Also, the initial setup was very easy for me. Review collected by and hosted on G2.com.

The Knockout JS is very time-consuming and tedious to write. Even though I have expertise with it, many of my teammates struggle with it. Review collected by and hosted on G2.com.

I must say that Adobe Commerce is an exceptional tool because of not only its customization abilities but also its flexibility and scalability for my operations. It has helped me to manage my large portfolio of product catalogs. Review collected by and hosted on G2.com.

As such, there is no downside if Adobe Commerce. All I can think of is not having dedicated tech support, as one has to go through a learning curve.

I am dependent on my developer for all the customizations, which is sometimes very time taking. Review collected by and hosted on G2.com.

What I appreciate most about Adobe Commerce is its flexibility, scalability, and robust e-commerce capabilities. These qualities allow businesses to completely tailor and expand their online stores to meet their unique needs. Review collected by and hosted on G2.com.

What I dislike about Adobe Commerce is that it can be complex and resource-heavy, requiring skilled developers and strong hosting. Setting up, customizing, and maintaining it can be time-consuming and costly, especially for small businesses. Review collected by and hosted on G2.com.

I find Adobe Commerce incredibly useful as my one-stop shop. It allows me to manage products and run marketing and promotional campaigns all from a single platform, integrating seamlessly with our existing ERP systems. This integration is particularly beneficial because it offers the flexibility to pull data from the ERP and perform analytics on it, simplifying the management process. What I especially appreciate is the minimal learning curve associated with Adobe Commerce. Even new team members who have no prior experience can get up to speed quickly, which enhances overall efficiency. The platform solves the problem of having disparate systems by centralizing access to data, allowing me to handle everything in one place, making operations much more streamlined. Additionally, the fact that it helps in consolidating various functionalities into one interface is invaluable for saving time and aligning team efforts. Review collected by and hosted on G2.com.

I find the customer support process quite slow and inefficient. When I encounter a problem that is specific to the platform, contacting customer support and then waiting for their response tends to consume a lot of time. This can be quite frustrating as it delays the resolution of critical issues. It would be beneficial to have a more expedient solution, like a live AI agent that could provide immediate assistance and fix problems promptly. Review collected by and hosted on G2.com.

I really appreciate the open and extensible platform that Adobe Commerce (formerly Magento Commerce) offers, which is incredibly scalable and serves as a comprehensive solution for different business models. The B2B functionality is a standout feature for me, as it is well-structured, accommodating multiple buyers and approvers, and supports flexible payment options. These features have significantly contributed to improving the overall business workflow and experience. Moreover, the transition from Shopify Plus to Adobe Commerce was driven by a search for a better experience, and it has certainly delivered on that front. Review collected by and hosted on G2.com.

I find the cost and maintenance of Adobe Commerce high, which I believe should be lower. The platform requires a significant level of experience to develop effectively, often necessitating a Magento certified developer. This results in a longer development time, which can be quite burdensome. Review collected by and hosted on G2.com.