I like Admin By Request for its features like auto approval rules for verified hardware drivers, which streamlines operations by allowing peripherals like passport readers and thermal ticket printers to be elevated without manual IT intervention. This helps our airport staff to configure critical hardware on-site without overwhelming our support team. I also appreciate the mobile app's one-click elevation approvals that let IT managers quickly review, approve, or deny temporary admin requests via push notifications. This capability is crucial as it minimizes operational delays by enabling software updates for our traveling advisors directly from our phones. Review collected by and hosted on G2.com.

I wish Admin By Request could improve the complex multi-domain group policy management. Right now, managing the elevation rules and user groups across multiple regional branch domains or in the travel contractor subnetworks can feel repetitive. It would be great if Admin By Request could add multi-tenant or multi-domain policy inheritance templates so that IT admins can push global security rules across all regional agency domains from a single master view. Review collected by and hosted on G2.com.