Work day does a good job of seamlessly marrying our day to day customer service operations at our Global Engagement Center (GEC) with the AICPA. Thanks to Adaptive we are able to forecast throughout the year how many heads we need at work on any given calendar day. We are also able to analyze the most efficient spending strategies. Review collected by and hosted on G2.com.

Adaptive can be a little hard to teach our new hires. It takes them awhile to learn how to use the analytics efficiently. This can be a bit problematic since we have high turnover as people may get promoted or make a lateral move to another department. Review collected by and hosted on G2.com.