# ActivTrak Reviews **Vendor:** Birch Grove Software, Inc. **Category:** [Employee Monitoring Software](https://www.g2.com/categories/employee-monitoring-software) **Average Rating:** 4.3/5.0 **Total Reviews:** 333 ## About ActivTrak ActivTrak provides the Work Intelligence organizations need to understand how work changes in the AI era. As the system of record for work, its award-winning platform captures behavioral data across people, tools and AI agents, and the workflows that connect them — enabling leaders to measure impact, optimize productivity and improve operational performance. The platform also powers research through the ActivTrak Productivity Lab. Built on a privacy-first data foundation, ActivTrak is trusted by more than 9,500 organizations worldwide and recognized by Deloitte’s Technology Fast 500, Inc. 5000, TrustRadius and G2 for delivering measurable ROI and stronger business outcomes. The company is backed by Elsewhere Partners, Sapphire Ventures and Francisco Partners. Learn more at www.activtrak.com. ## ActivTrak Pros & Cons **What users like:** - Users find ActivTrak's **ease of use** beneficial for managing visibility and enhancing team productivity effortlessly. (55 reviews) - Users value the **real-time productivity metrics** offered by ActivTrak, enhancing their ability to manage time effectively. (31 reviews) - Users value the **real-time productivity insights** from ActivTrak, enhancing employee accountability and efficiency. (30 reviews) - Users appreciate the **detailed insights** ActivTrak offers, including AI features and productivity monitoring tools. (29 reviews) - Users appreciate the **insightful detailed tracking** ActivTrak provides, enhancing visibility into remote employee productivity. (29 reviews) - Visibility (29 reviews) - Users value the **detailed insights** from ActivTrak, enhancing understanding of productivity and employee behavior. (28 reviews) - Users value the **customizable reporting features** of ActivTrak, providing insightful data tailored to their needs. (28 reviews) - Productivity (22 reviews) - Monitoring (21 reviews) **What users dislike:** - Users find the **complexity of features** in ActivTrak confusing, requiring time to learn the interface effectively. (20 reviews) - Users find the **insufficient detail in reporting** limits customization and usability, making their experience frustrating. (16 reviews) - Users note the **limited features** of ActivTrak, particularly missing mobile access and complicated menu navigation for new users. (15 reviews) - Users find ActivTrak to be **not user-friendly** , struggling with complicated exports and buried user activity menus. (15 reviews) - Users find the **difficult navigation** daunting, making it hard for new users to locate features efficiently. (14 reviews) - Users find the **learning difficulty** significant, as advanced reporting and details can be overwhelming to master. (14 reviews) - Expensive (13 reviews) - Navigation Difficulty (13 reviews) - Missing Features (12 reviews) - Poor Customer Support (11 reviews) ## ActivTrak Reviews ### 1. Great Remote Work Visibility and Accountability Without Micromanaging **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about ActivTrak?** What I like best about ActivTrak is the visibility we get when employees are working remotely, as on occasion they will need to do so and borrow a company laptop. It's easy to understand AND visualize how work is getting done without us having to constantly check-in, which may feel uncomfortable for our employees. We were not expecting so much utility out of something like this, so being able to see their productivity trends, time spent on tasks, application usage etc. was a wealth of information to have on hand. Being able to ensure accountability without micromanaging is really the best aspect of ActivTrak. Additionally, the UI is simple enough to learn and navigate which is always a plus. **What do you dislike about ActivTrak?** In our case, since it is mostly for occasional remote work situations, there's been a bit of a learning curve when figuring out how to best us all the features ActivTrak comes with. Some reports and data were a little tricky to interpret at first. **What problems is ActivTrak solving and how is that benefiting you?** It helps solve the lack of visibility that comes with remote work, especially when this work-setup is only temporary, and it saves me time and effort by giving quick insight into what is getting done, so that I don't have to follow-up constantly. ### 2. We can keep abreast of the productivity of our employees in real time... **Rating:** 5.0/5.0 stars **Reviewed by:** Roberto d. | TI Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2021 **What do you like best about ActivTrak?** ActivTrak has proven to be a highly reliable solution that fully meets our monitoring and productivity needs. It allows us to generate detailed productivity reports and effectively control which websites and applications employees can access. The software installs through an invisible agent on one or multiple workstations, enabling activity tracking without impacting user performance. It collects valuable data such as visited URLs, window titles, and screenshots, giving administrators clear visibility into how devices are being used. The screenshot feature allows administrators to see exactly what the user sees on their screen and can be triggered by alerts, keywords, or scheduled at specific intervals. Additionally, the ability to remotely shut down applications and receive notifications for flagged activity helps improve team productivity while ensuring data protection. Overall, ActivTrak has been a dependable tool that not only enhances employee productivity but also helps safeguard our data. **What do you dislike about ActivTrak?** As an area for improvement, the website blocking feature could be more flexible. It would be helpful to allow administrators to manually add and block specific websites directly, rather than only being able to select sites that have been previously visited. **Recommendations to others considering ActivTrak:** A reliable supervision tool even allows you to block certain websites to control our company better. You can view the remote desktop without being noticed. Take control over a workstation. Whole picture of software and hardware usage. The intensity of use and registry of states. ActivTrak is an employee monitoring and productivity measurement platform that enables companies to gain insight into and improve employee productivity. The solution allows users to block employees from accessing specific websites, create alarms to capture unauthorized activity, and monitor web and app usage and traffic to safeguard the organization. **What problems is ActivTrak solving and how is that benefiting you?** In my company, we work with a lot of vendors. And the screenshots have helped us to resolve misunderstandings with them. ActivTrak website blocking provides information on low productivity websites or distracting activities that should be blocked to specific users, groups, or all workstations at once. Alarms can be configured to trigger screenshots, pop-ups to device users, email notifications to account administrators, as well as the remote shutdown of open applications on devices. **Official Response from Paul Kos:** > Hi, Roberto! Thanks for taking the time to give us a feedback and writing a review. We appreciate it! ### 3. Great Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly D H. | Capital Markets & Systems Strategy Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about ActivTrak?** Recent weather events gave us a great opportunity to demonstrate that our team can work remotely while staying fully productive and efficient. Operations continued without disruption, communication remained strong, and service levels were maintained. This showed that remote work is a reliable option when needed and that the team adapts well to changing conditions. **What do you dislike about ActivTrak?** Have seen improvment in living timing this has help us in real time **What problems is ActivTrak solving and how is that benefiting you?** ctivTrak has helped us address two key challenges: visibility into employee productivity and identifying areas for operational improvement. Before ActivTrak, it was difficult to get an accurate picture of how time was being used across teams. Now, we can see detailed activity patterns, which makes it easier to: Pinpoint workflow bottlenecks and process inefficiencies Identify training needs and skill gaps Ensure time is spent on high-priority tasks Balance workloads more effectively across the team The biggest benefit is that decisions are now based on real, data-driven insights rather than assumptions. This has improved productivity, promoted accountability, and helped us make targeted changes that have a measurable impact on performance. **Official Response from Vanessa Poulson:** > Hi Kelly! I'm so glad you're getting results from ActivTrak. Thanks so much for being a customer. -Vanessa ### 4. Auto-Renew Trap and Canned Responses **Rating:** 0.5/5.0 stars **Reviewed by:** Leo P. | CFO, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about ActivTrak?** The ability to monitor users, Overall segmentation of individuals' time by a good summary report **What do you dislike about ActivTrak?** All they seem to care about is locking customers into auto renewal and charging for another full year, whether you are using the product or not. In my case, the business division using ActivTrak no longer existed, the service was no longer needed, and instead of working toward a reasonable resolution, they kept repeating the same contract language and avoided directly answering my questions. What frustrated me most was not just the invoice, it was the canned responses. I asked for the signed order form, the renewal details, and clear answers to specific billing questions. Instead, I got the same recycled explanation about notice periods. If you do business with ActivTrak, watch your renewal date very carefully, because once they renew you, do not expect much flexibility or a real conversation. My experience was that billing enforcement mattered a lot more than customer goodwill. **What problems is ActivTrak solving and how is that benefiting you?** Decent monitoring of time on work by individual **Official Response from Megan Moller:** > Hi Leo - Thanks for providing your feedback (though I hate seeing your experience wasn't a 5-star one!). I'm going to look into what happened and see how we can address this moving forward. I truly appreciate you take the time to share this with us. ~Megan ### 5. Great Visibility, Needs More Detailed Reports **Rating:** 4.5/5.0 stars **Reviewed by:** Trent C. | Head Of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about ActivTrak?** I like how ActivTrak gives visibility into different types of behaviors, allowing me to mentor those specific things. As a manager, I appreciate the weekly email that provides trends, helping me monitor my team's activity, especially looking for unexpected changes. When there is a drop in activity and I'm not aware of anyone being out, it prompts me to check further. Additionally, from what I've seen, the setup is pretty straightforward, and it seems fairly easy to integrate if updates are needed. **What do you dislike about ActivTrak?** I just don't log in to it enough. So maybe a little bit more detail in that weekly email would be helpful. **What problems is ActivTrak solving and how is that benefiting you?** ActivTrak gives me visibility into team activity trends and behaviors, helping me identify any unexpected changes and mentor specific aspects effectively. ### 6. Seamless User Monitoring and Productivity Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Ray B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about ActivTrak?** I like the snapshot view of activities in ActivTrak. It helps us understand what websites our team uses often and also tells us how much time our associates spend on each site. Tracking of productivity works well, allowing us to identify areas needing improvement and understand our technology use. The initial setup was very easy. **What do you dislike about ActivTrak?** ActivTrak adds a user each time our IT admin sets up a new computer for a new user. So in this scenario, the IT admin counts as an additional user when it isn't the case. **What problems is ActivTrak solving and how is that benefiting you?** I use ActivTrak to monitor user activities and productivity, helping us identify areas needing improvement and understand technology use. It provides valuable insights into how much time users spend on various sites, which aids in optimizing workflow. ### 7. Effortless Insights, Simple Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Meredith Z. | Marketing Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about ActivTrak?** I really like that ActivTrak's UI is really simple. It's easy to find what I want and it gives me the data I need. I appreciate that it runs in the background without having to turn anything on, and the setup is easy as well. I don't have to spend a lot of time in the platform, which is valuable to me because I can get what I want quickly and easily. **What do you dislike about ActivTrak?** Difficult to explain to users that we're not "stalking" or "micromanaging" them **What problems is ActivTrak solving and how is that benefiting you?** I use ActivTrak to see where my team is spending more or less time to optimize tool usage. It provides clear, transparent insights without needing to ask team members, offering more detailed insights than they can consciously provide. **Official Response from Megan Moller:** > Hi Meredith - Thanks for sharing your experience. I'd love to share a few resources with you if you haven't seen them: -How to Introduce ActivTrak to Your Organization: https://support.activtrak.com/hc/en-us/articles/360041642772-Introducing-ActivTrak-to-Your-Organization -Building Trust With Workforce Analytics: A Privacy-First Approach: https://www.activtrak.com/blog/building-trust-workforce-analytics-privacy-first/ -Creating a Culture Where Productivity Can Thrive: https://www.activtrak.com/blog/creating-a-culture-where-productivity-can-thrive/ Thanks again, Megan ### 8. Agency Owner **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about ActivTrak?** We love ActivTrak. We are able to see what our employees are doing, if they are going to any prohibited sites or are just sitting idle. So many wonderful options and the price is reasonable as well. Keep up the great work. **What do you dislike about ActivTrak?** We have not found anything we dislike. They are great about adding features and keeping relevant. **What problems is ActivTrak solving and how is that benefiting you?** It really solved our problems with Productivity and time theft. We thought this person was lying to us and as soon as we got ActivTrak it confirmed our suspisions right away and we were able to gather about a week of evidence and fire this person. Although we never want to see this happen we are really glad to have this software to make sure it will never happen again. We need active, productive, selling agents in our office, not time stealing, lazy people trying to milk the clock. **Official Response from Megan Moller:** > Hi Amanda, Thanks for taking the time to share your feedback with us — we really appreciate you taking the time to do so! Have a great rest of your week! ~Megan ### 9. Timely Productivity Insights, But Backend and Report Scheduling Need Work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about ActivTrak?** Provides timely access to productivity numbers and gives information that allows you to be both proactive and reactive. **What do you dislike about ActivTrak?** The back end can be a bit confusing, particularly when needing to swap devices. You also cannot schedule all the reports for email delivery such as the working hours report. **What problems is ActivTrak solving and how is that benefiting you?** We have a heavy remote staff and it allows us to track productivity with those and our internal employees. **Official Response from Megan Moller:** > Hi there! Thanks so much for sharing your experience. I'd love our product team to hear more about what you're experiencing with reports and swapping devices. If you reach out to me at team@activtrak.com, I'd be happy to connect you. ~Megan ### 10. ActivTrak Review **Rating:** 3.0/5.0 stars **Reviewed by:** Andres D. | Ops manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2025 **What do you like best about ActivTrak?** What I like most about ActivTrak is how it gives me clear visibility into how the team is spending their time without being intrusive. It helps me spot productivity patterns and potential bottlenecks quickly, so I can address issues before they impact the operation. Plus, the reports are easy to understand and share, which makes tracking performance and coaching team members much more efficient. **What do you dislike about ActivTrak?** What I don’t like much about ActivTrak is that sometimes it can feel a bit too detailed or overwhelming with all the data it collects. It can take time to sift through the reports to find what really matters. Also, some team members might feel a little uneasy knowing they’re being monitored, so it takes effort to balance using it for productivity without hurting trust. **What problems is ActivTrak solving and how is that benefiting you?** ActivTrak helps solve the challenge of understanding how agents are using their time and where productivity might be slipping. For me, it means I can quickly identify distractions or workflow issues that slow down the team. This lets me take action to improve efficiency and keep operations on track. It also provides solid data for coaching and performance reviews, making those conversations more objective and focused. Overall, it helps me manage the team better and ensure we’re meeting our goals consistently. **Official Response from Vanessa Poulson:** > Hi there! Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer. I'm glad you've been able to get a lot out of the tool! We would love the ability to turn your experience into a 5-star one and talk through how to make the data easier to synthesize, so you can get even deeper insights. Email us at team@activtrak.com. Thank you again for taking the time! -Vanessa ## ActivTrak Discussions - [how make active track powerfull](https://www.g2.com/discussions/15964-how-make-active-track-powerfull) - 2 comments, 1 upvote - [How to get more out of the tool?](https://www.g2.com/discussions/15642-how-to-get-more-out-of-the-tool) - 1 comment, 1 upvote - [How can I limit which data are visible to other managers?](https://www.g2.com/discussions/data-visibility) - 1 comment, 1 upvote - [Can I block a website?](https://www.g2.com/discussions/blocking) - 1 comment, 1 upvote - [Do I have to be logged in to monitor?](https://www.g2.com/discussions/monitoring) - 1 comment, 1 upvote - [View ActivTrak pricing details and edition comparison](https://www.g2.com/products/activtrak/reviews/activtrak-review-4265331?section=pricing&secure%5Bexpires_at%5D=2026-05-08+01%3A02%3A32+-0500&secure%5Bsession_id%5D=95dbb280-ba9d-4ba7-8b78-4dbbe9c7dd61&secure%5Btoken%5D=9426c4636caf589a20891a70eef918c313da47c97af518655bddcd9f33b06508&format=llm_user) ## ActivTrak Integrations - 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Web & Application Usage - Screenshots - Web Blocking **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Platform Data** - Dashboard - Alerts and Notifications - Analytics **Analysis** - Continuous Analysis - Behavioral Analysis - Data Context - Activity Logging **Platform Content** - Automation - File Sharing - Content Library **Goals** - Goal-Setting - Company Goals And OKRs **Cleaning** - Filtering - Transformation **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management **Activity Monitoring - Employee Monitoring** - Email Activity Tracking - Social Media Activity Tracking - Live Chat **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Platform Functionality** - Dashboard - Talent Management - Diversity - Add-on - Assessments **Detection** - Anomaly Detection - Incident Alerts - Activity Monitoring **Platform Additional Functionality** - Integrations - Mobility - Forecasting - Task Management - Portal **Feedback** - 1-On-1 Meetings **Generative AI** - AI Text-to-Image - AI Text Generation - AI Image-to-Text **Client Invoicing** - Invoice Creation and Delivery - Electronic Payments - Project Accounting / Revenue Recognition **Feedback** - Archives **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Data** - Dashboards And Reports - Historical Data **Platform** - Customization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Productivity Analytics - Employee Monitoring** - Project - Hours - Intelligence - Burnout Indicators **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction **Agentic AI - Talent Intelligence** - Multi-step Planning - Adaptive Learning - Natural Language Interaction - Decision Making **Mobile Time Tracking** - Time Tracking **Administration** - 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