G2

Deepanshu E.

Software Developer

Mid-Market (51-1000 emp.)

5/31/2024

"It a good platform which makes ITSM operations very easy"

4.5/5

What do you like best about Actions for Jira Service Management?

It is very easy to use and understand. The interface is very interactive. Implementation is also very easy which helps to make workflows, fields and automation. We have integrated with JSM salesforce service cloud. Review collected by and hosted on G2.com.

What do you dislike about Actions for Jira Service Management?

I think cost is little bit on higer side. For small scale company, it is costly. Review collected by and hosted on G2.com.

What problems is Actions for Jira Service Management solving and how is that benefiting you?

We are using JSM mostly for incident and SR management with knowledge base. Earlier the client was using Salesforce but now they have migrated to JSM. The ease of automation in JSM is really appreciated, the visual rule builder makes most of the automation work very easy. For complex logics, the triggers make the implementation possible. Customization and automation for individual SR is available. Auto-assignment rule makes the routing very easy and hassle-free. Portal to report an incident and SR is very user-friendly. Client is really happy with the reports and the dashboards, making/modification of report is very easy. Review collected by and hosted on G2.com.