G2

Edwin C.

System Administrator

Small-Business (50 or fewer emp.)

7/21/2026

"Action1: Fast Setup, Powerful Automation, and Great Value for MSPs"

5/5

What do you like best about Action1?

Action1 is incredibly easy to set up and use — I was patching endpoints within minutes of creating an account, with no steep learning curve. The free tier for up to 200 endpoints is a huge value for MSPs and small IT teams, letting us get enterprise-grade patch management without a licensing cost. The automation features are also a highlight — scheduling patch cycles and remediation scripts has saved us significant time across client environments, reducing manual, repetitive work. Review collected by and hosted on G2.com.

What do you dislike about Action1?

There’s a bit of a learning curve once you move past the basics and start building more advanced automation policies or custom scripts, and the documentation could be more detailed in a few areas. Reporting could also be more customizable for client-facing use; as an MSP, I often need to present patch compliance data in a specific format for clients. Review collected by and hosted on G2.com.

What problems is Action1 solving and how is that benefiting you?

Action1 has made patch management much simpler across our client environments, helping us keep up with both OS and third-party software updates without having to manually touch every endpoint. As a result, we’ve lowered the security risk that comes from unpatched vulnerabilities and reclaimed the time we used to spend tracking patch status site by site. The free 200-endpoint tier has also made it easier to provide this same level of service to smaller clients without cutting into our margins. Review collected by and hosted on G2.com.