G2

Bashir M. S.

Technology Consultant | CTO

Information Technology and Services

Mid-Market (51-1000 emp.)

3/8/2023

"Great for tracking customer success metrics and KPIs directly on Slack"

4.5/5

What do you like best about Across?

Being able to seamlessly track and monitor our customer success metrics and KPIs directly on Slack. Our customers send us a lot of requests and issues, and with Across we can respond to them quickly without leaving the Slack environment. Review collected by and hosted on G2.com.

What do you dislike about Across?

I haven't encountered any major issues with Across so far. Across has been a great addition to our team's workflow and customer success management. Review collected by and hosted on G2.com.

What problems is Across solving and how is that benefiting you?

We are able to streamline our customer success management process, saving time and effort while keeping track of all important customer success metrics and KPIs in one place. Our team's productivity and efficiency have also significantly improved as a result of using Across, allowing us to focus more on providing excellent customer service and support. Review collected by and hosted on G2.com.