AK
Ashok kumar K.
Digital Engineering DevOps & SRE (AVP II)
Enterprise (> 1000 emp.)
"Automatic ACD with IVR Integration for Smooth Incoming & Outgoing Calls"
What do you like best about ACD Call Centre Data System?
As ACD is automatic , it used for incomming and outgoing and can integatred with IVR which can manage without agent or less agents Review collected by and hosted on G2.com.
What do you dislike about ACD Call Centre Data System?
if integarted with IVR, for customers waiting time is more and cost is more, integrate with existing CRM bit difficult Review collected by and hosted on G2.com.