RM
Rohan M.
Product Manager
Enterprise (> 1000 emp.)
"Great for ACD Voice Reporting, But Lacks Omni-Channel Insights"
What do you like best about ACD Call Centre Data System?
ACD CC data system provides the basic CMS reporting which is very helpful in small to midsized call centers providing comprehensive ACD reporting in terms of splits/skills, agent data, trunk data etc. Review collected by and hosted on G2.com.
What do you dislike about ACD Call Centre Data System?
only limited to BCMS reporting related to voice/ACD calls. It cannot provide a 360 degree view in a contact center environment where omni-channel reporting is required. Review collected by and hosted on G2.com.