G2

John J.

Recruiting Coordinator

Mid-Market (51-1000 emp.)

8/20/2020

"Great Product and Great Service"

4.5/5

What do you like best about AccuSourceHR, Inc.?

Everyone in the Customer Service department has been very responsive and helpful. I get a resolution to any issues quickly without having to be transferred. The interface is easy to use. I am able to order reports quick. Review collected by and hosted on G2.com.

What do you dislike about AccuSourceHR, Inc.?

I would be great if we could extend the donor pass longer if an employee is not able to complete the process, especially due to COVID-19. We have seen an increase in expired donor passes because employees have to make appointments past the deadline. When this happens, I have to call Customer Service and have them re-issue the pass and then I have to contact the employee. It would be great if I could have the ability to extend the pass in order to save time. Another suggestion would be for the Middle Name section (when ordering reports) to have a check box that identifies when it does not apply. Often times I have to go through the whole process and click submit, then I get an error message saying there is not information entered for the middle name, at that time the box appears and then I can click it and hit submit, it is sort of a pain and it would be great if the box could be available from the beginning. Review collected by and hosted on G2.com.

Recommendations to others considering AccuSourceHR, Inc.:

Just the ability to be able to re-issue or extend donor passes without having to call customer service. It would be great to be able to do this from the website. Review collected by and hosted on G2.com.

What problems is AccuSourceHR, Inc. solving and how is that benefiting you?

Being able to teach criminal history for multiple states is very helpful and provides more accuracy when screening an employee. We have also seen a quick turn around in drug receiving drug screening results which gives us enough time to be able to address any issues. Review collected by and hosted on G2.com.