G2

Heather W.

Executive Assistant to the Mayor & City Manager

Mid-Market (51-1000 emp.)

10/26/2021

"Great out of the box solution"

5/5

What do you like best about AccessE11?

AccessE11 is a great, fully customizable customer service solution. We have been using the software for almost a year and the support has been fantastic. On the rare occasion when we have run into issues, a quick email to the support team and everything is resolved within a few hours.

The implementation of the software went very smoothly. The AccessE11 team imported our open cases from the software we used to the AccessE11 service without a hitch. Review collected by and hosted on G2.com.

What do you dislike about AccessE11?

So far, we haven't found anything that we dislike. Review collected by and hosted on G2.com.

What problems is AccessE11 solving and how is that benefiting you?

This software is very user-friendly and reliable. The custom intake templates allow customer service to capture the relevant information on the first call, saving time having to call to obtain further information from the resident.

The reports feature also saves a lot of time compiling statistics on citizen requests. I can generate detailed reports with just a few clicks of the mouse. The maps feature is also a great benefit to see where specific issues may pop up regularly. Review collected by and hosted on G2.com.