![Haley B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Haley B.")
HB

Haley B.

Director of Content & Product Marketing

Mid-Market (51-1000 emp.)

9/21/2023

"Love Absorb!"

4.5/5

What do you like best about Absorb LMS?

I love how easy it has been to create our unique use case for our business model. Being able to really build the LMS that works best for our business and having the ability to control this on our end was very important to us and ultimately the reason we chose Absorb. After about a year of using Absorb now - I can say it has been almost perfect for us in every way and we've really built a LMS program we are proud of. The other thing about Absorb I love so much is how helpful and responsive the team is. Even when we have run into an issue or get confused with setup or functionality they always do their best to help us figure it out. Jenny Peters was wonderful at getting us set up and implemented on the platform and since then, our CSM Stephanie Berry has been incredible at helping us whenever we need it, she is incredibly responsive and keeps us up to date on all the things coming down the pipeline at Absorb. Review collected by and hosted on G2.com.

What do you dislike about Absorb LMS?

There is some functionality that I think is missing that would make our lives easier when managing the backend components of the platform. Specifcially, the messaging functionality. The ability to customize messages seems to be lacking a bit and we've even had users tell us they've thought their messages were "spam" because of how bare they look. We've of course found work arounds to make it work for us, but it's increbily manual, clunky, and time consuming to create. Beyond that, I think adding in more options to edit or manipulate courses in bulk would be nice. We have certain scenarios where we need to update enrollment rules for a mass number of courses, and have to go into each course individually to edit these. Being able to simply select the courses we would like to adjust enrollment rules for all together in a bulk apply setting would be incredible convenient. Review collected by and hosted on G2.com.

What problems is Absorb LMS solving and how is that benefiting you?

Absorb is allowing us to create. manage, and capture date as it relates to training and educating our customers on our products. This benefits us because 1) it helps us help our customers sell more of our products by providing them training aids specific to selling, 2) is a value-add for our business model to potential customers, and 3) helps us drive brand loyalty with existing customers. Review collected by and hosted on G2.com.

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