G2

Nancy C.

L&D Manager

Mid-Market (51-1000 emp.)

8/26/2026

"A genuinely impressive LMS that's delivered on everything we shortlisted it for"

5/5

What do you like best about Absorb LMS?

Absorb has delivered on every requirement we shortlisted it for. Multitenancy was essential for us, we needed separate branches so each of our clients can manage everything centrally, and Absorb handles this really well. Just as important, our customers can administer their own users, assign courses, and run their own reports, which takes a huge amount of admin off our plate.

Reporting in particular has been a standout. Our customers can see exactly what their users are and aren't doing in the system, and on our side we can monitor engagement both during onboarding and once customers are live, which is invaluable when a customer seems to be struggling and we need to check whether their people are actually engaging with the learning.

On the course-building side, Absorb lets us create genuinely interactive courses rather than passive "click next" content, with quizzes to test knowledge retention. We've also been able to bring in gamification through certificates and badges, and build proper learning paths/journeys rather than one-off courses. Automation has been a big win too — automated emails, automated reporting, and the ability to build our own custom reports without relying on Absorb support. The API integration with our own customer database has made onboarding new clients much smoother, since we're not manually setting people up.

I've now created a number of courses myself and have found it genuinely easy to do. So far I've only used the AI features for generating quiz questions, which has already saved me a good amount of time, and I'm planning to use the AI course builder to develop some soft skills courses soon, everything I've built so far has been technical content, so that'll be a good test of it. Pricing is also worth calling out: it's very competitive given the breadth of features on offer.

On top of the product itself, the sales and onboarding process was faultless. Everyone we worked with, from sales through implementation, has been excellent. Review collected by and hosted on G2.com.

What do you dislike about Absorb LMS?

Honestly, we've struggled to find anything major to fault. If anything, the platform is so feature-rich that there's a bit of a learning curve at first while you explore everything it can do, but the onboarding support and Absorb Academy has made that easy to work through. Review collected by and hosted on G2.com.

What problems is Absorb LMS solving and how is that benefiting you?

We needed a single platform that could serve multiple clients under their own self-contained experience, while still giving us central oversight. Absorb's Department multitenancy solves that. Beyond that, it's solved the problem of customer self-sufficiency, our clients can manage their own users and courses and pull their own reports instead of coming to us for everything. And the reporting capability means we're no longer guessing whether a customer's users are engaging with training; we can see it, both proactively during onboarding and reactively when a customer needs extra support. The combination of interactive course creation, gamification, learning paths, and automation has also let us build a much stronger, more engaging learning offering for our customers than we could before. Review collected by and hosted on G2.com.