What I like most about Absorb is its flexibility and outstanding customer support. We recently went live with Absorb, and as someone new to learning management systems, I was designated the LMS admin. Our CSM, Ionus, was incredibly knowledgeable, helpful, and proactive in addressing any issues that came up. Regarding the software itself, I appreciate how customizable it is. Flexibility is important for us, especially for a global organization like ours with very specific needs. The ability to create custom courses, tailor learning content, and configure the LMS to meet our unique requirements has been invaluable in helping us achieve our objectives more efficiently. The support team is also fantastic—they always respond promptly with detailed solutions, including screenshots, screen recordings, and thorough explanations Review collected by and hosted on G2.com.

While the customization is amazing, it can be a double-edged sword. There’s a steep learning curve in understanding how everything in the system works together. Although the help articles are detailed and explain the features well, they often don't go beyond basic descriptions, leaving gaps when trying to understand more complex features. Additionally, with so many help articles available, the search functionality on their website can be frustrating—I often struggle to find the specific article I need, which becomes time-consuming and leads me to contact support directly. If I could improve one thing, it would be the search functionality for their help resources. Review collected by and hosted on G2.com.