G2

SG

Sarah G.

General Manager

Small-Business (50 or fewer emp.)

9/20/2019

"Great customer service"

4/5

What do you like best about ABC Ignite?

What makes me recommend this product is the customer service. We took over a facilities that had the system in place and I had an onboarding Rep who was available to me at all hours of the day and walked me through every step of system. They sent out a tech free of charge to train me. The account rep assigned to me now is always available to assist with anything we need. They have a 24 technical support which is phenomenal. Never have to wait on hold and has extremely helpful friendly staff. I have not worked with a system with better customer support. Review collected by and hosted on G2.com.

What do you dislike about ABC Ignite?

Some things in the system seem more complicated than they should be. Feel I have to call support to figure out new things that are not intuitive. Review collected by and hosted on G2.com.

Recommendations to others considering ABC Ignite:

Recommend DataTrak based on the high level of customer service and support. I have never experienced better. Review collected by and hosted on G2.com.

What problems is ABC Ignite solving and how is that benefiting you?

The system integrates with just about every other service we use such as marketing, lead tracking. This has helped us go more paperless. Review collected by and hosted on G2.com.