G2

Christina R.

Small-Business (50 or fewer emp.)

9/11/2025

"Abby Is Like Having a Front Office Team, Priscilla Loza ROCKS!"

5/5

What do you like best about Abby Connect?

Call info is shared by email/text/portal, they answer calls like they are our company employees, they answer questions about services, availability, and can collect info, and schedule appointments for multiple members of our team. Our customer service manager, Priscilla Loza, checks in regularly to see if we need anything, and responds FAST anytime I email her an update or questions. Review collected by and hosted on G2.com.

What do you dislike about Abby Connect?

It is a little pricy when you add additional team members that may need their calendar added for scheduling appointments. The customer service is great though so we pay it. They are using AI for transcriptions and there are a lot of errors in client names, but we know our clients well and I believe they are working to improve it. Review collected by and hosted on G2.com.

Recommendations to others considering Abby Connect:

Consider the Calandly app they recommend! I was reluctant but now I love it and it allows them to schedule appointments, just as any front desk employee would do for their professional staff. Review collected by and hosted on G2.com.

What problems is Abby Connect solving and how is that benefiting you?

I no longer get interrupted with so many calls and I can complete more tasks for my clients. If clients call and I am unavailable, I receive an email, which I can often respond back to the client immediately while on other calls and meetings. My time is much more productive and efficient. I do not have 20 calls to return at the end of a hectic day, maybe only 1 or 2 now. Billing is way higher, and clients are a lot happier because I am getting it all done now. Review collected by and hosted on G2.com.