G2

Pawan K.

IT Engineer

Information Technology and Services

Enterprise (> 1000 emp.)

Originally submitted 3/21/2024

"A feature rich tool for IT management."

4.5/5

What do you like best about ManageEngine ServiceDesk Plus?

It provides a wide range of features that are useful for everyday tasks and also supports integration with various tools and services. ME has introduced a variety of new tools and integrations, which truly make it more powerful. I would also like to give kudos to the support team, who assisted us with different issues and helped resolve them. Review collected by and hosted on G2.com.

What do you dislike about ManageEngine ServiceDesk Plus?

The portal is a little slow if you get the hosted plans. It takes some time to customise and get what you need with the tool. its slow but has too many features to look after. Review collected by and hosted on G2.com.

What problems is ManageEngine ServiceDesk Plus solving and how is that benefiting you?

Providing the right tools for managing IT tasks, as well as allowing other departments to be included in the portal, is a significant advantage. The platform offers a broad array of features that are helpful for daily operations and supports integration with a variety of tools and services. ME has rolled out several new tools and integrations, which genuinely enhance its capabilities. I also want to commend the support team for their assistance with various issues and for helping us resolve them. Review collected by and hosted on G2.com.