The phone is easy to use and we don't have any issues. We use the text function the most and love that they added the ability to get pictures. Review collected by and hosted on G2.com.
The portal is too confusing and I have to remember where to go to get my invoices each month - they need to have everything in one place rather than links to other "websites or portals". Also, I get emails for things I have no idea what they are and don't have time to attend the conference calls...we are a small company. What is the Contact Center Operations? What is the UCaaS Platforms? We just need a simple solution for phone and texting. Review collected by and hosted on G2.com.
Thank you so much for leaving a feedback about our service Angie! We are sorry to hear about your issues with navigating the console. Please use this link for over all guidance on how you can navigate things, this link is already segregated so you will not have confusion over some task you need to accomplish.
Link: https://support.8x8.com/cloud-phone-service/voice/admin-console/setup/users/admin-console-administrator-guide-for-migrated-services
Thank you again!