--- title: 8x8 Work Reviews meta_title: '8x8 Work Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 929 reviews by the users' company size, role or industry to find out how 8x8 Work works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 929 scale: '5' date_modified: '2026-07-01' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # 8x8 Work Reviews **Vendor:** 8x8 **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 929 ## About 8x8 Work 8x8 Work – Business Phone System + VoIP, Video, and Messaging in One App 8x8 Work is a modern business phone system that unifies VoIP calling, video conferencing, and team messaging into one secure, reliable platform. Built for today’s hybrid workplace, 8x8 Work helps businesses streamline communication, boost productivity, and reduce IT complexity. It’s more than just a UCaaS solution — 8x8 Work is your entry point into The 8x8 Platform for CX, giving you the flexibility to scale from internal collaboration to full customer engagement with voice, video, chat, and APIs — all on one integrated platform. Top Reasons to Choose 8x8 Work All-in-One Cloud Communications: Replace separate phone, video, and messaging tools with a unified solution. Enterprise-Grade VoIP: Global voice coverage in 55+ countries, HD call quality, and a 99.999% uptime SLA. AI-Driven Meetings & Messaging: Host secure video meetings with smart summaries, live transcription, and integrated chat. Integrated Admin & Reporting: Centralized control panel for managing users, call routing, analytics, and permissions. Trusted Security & Compliance: SOC 2, ISO 27001, HIPAA-ready — secure by design, not by add-on. Scalable to Contact Center: Seamlessly expand to include 8x8’s contact center, CPaaS, and AI capabilities when you’re ready. Features That Drive Productivity Business Phone System: Cloud-based PBX with voicemail, auto-attendant, call queues, number porting, and business SMS/MMS. Video Conferencing: Run secure, high-quality video meetings with up to 500 participants — no downloads required. Team Messaging: Create chat rooms, share files, pin important messages, and collaborate in real time. Mobile + Desktop Access: Use one app across all devices — Windows, Mac, iOS, Android, and web. Built-In Analytics: Get real-time visibility into usage, call quality, and team performance with visual dashboards. 40+ Integrations: Connect easily with Salesforce, Microsoft Teams, Google Workspace, Zendesk, and more. AI Enhancements: Use smart transcription, in-meeting summaries, and keyword detection to work smarter. The Power Behind 8x8 Work With over 300 patents and decades of cloud communications leadership, 8x8 helps businesses simplify IT, enhance employee experience, and accelerate customer engagement. 8x8 Work is the trusted choice for companies looking to modernize communications and prepare for what’s next. ## 8x8 Work Pros & Cons **What users like:** - Users value the **ease of use** of 8x8 Work, making communication tasks efficient and straightforward. (110 reviews) - Users value the **easy communication** with 8x8 Work, enhancing mobility and integration with tools like Microsoft Teams. (60 reviews) - Users value the **reliable service** of 8x8 Work, enjoying minimal downtime and seamless support throughout their experience. (55 reviews) - Users appreciate the **quick and efficient customer support** of 8x8 Work, ensuring seamless assistance from chat to live agents. (45 reviews) - Users value the **all-in-one communication platform** of 8x8 Work, enhancing convenience and remote work efficiency. (36 reviews) - Simple (32 reviews) - Communication (30 reviews) - Intuitive (30 reviews) - Helpful (29 reviews) - Easy Integration (28 reviews) **What users dislike:** - Users experience **slow customer service** which negatively impacts their overall experience and complicates issue resolution. (25 reviews) - Users note the **slow response time from customer support** negatively affects their experience and troubleshooting efforts. (22 reviews) - Users report **poor customer support** , with slow responses and difficulties in resolving issues, impacting overall experience. (19 reviews) - Users find the **limited features** of 8x8 Work frustrating, especially regarding integrations and analytics capabilities. (18 reviews) - Users experience **technical issues** such as lagging apps and login troubles, which can be frustrating and time-consuming. (17 reviews) - Users frequently face **call issues** with 8x8 Work, including missed rings and delayed messaging, complicating communication. (16 reviews) - Users report **glitches** in video conferencing and notifications, detracting from the overall experience of 8x8 Work. (16 reviews) - Users struggle with the **lack of intuitiveness** of 8x8 Work, requiring additional training to navigate effectively. (16 reviews) - Missing Features (16 reviews) - Missing Functionality (15 reviews) ## 8x8 Work Reviews ### 1. Modern interface, easy configuration, and fast chat support **Rating:** 4.5/5.0 stars **Reviewed by:** Leon K. | Systemadministrator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2026 **What do you like best about 8x8 Work?** The interface of 8x8 Work is modern and simple. Employees can quickly find their way around even without prior experience. Configuration as IT is straightforward, ensuring the ability to respond to spontaneous internal events, whether it's call forwarding or quickly assigning a phone number. We mostly use the Microsoft Teams integration. The price-performance ratio is acceptable, and billing control is possible through the portal for the itemized bill. Support responded via chat within a few seconds; initially, an AI asked questions and then directed me to the right support agent, who also helped me. We have had no performance issues. **What do you dislike about 8x8 Work?** There are some difficulties with the Microsoft dial pad, thus affecting the initial setup. The problem is known, and I assume that 8x8 is working on a solution. **What problems is 8x8 Work solving and how is that benefiting you?** No more hardware phones needed, resulting in much less investment in hardware. Significant time savings. No need to order individual phone numbers, as there is a quota of phone numbers. Setting up individual phone hardware is quick and easy. Usage is possible immediately after user setup. Appropriate permission levels are possible, ensuring data protection. **Official Response from Alison Stewart:** > Hi Leon, Fantastic to hear the modern interface, fast IT configuration, and Teams integration are all delivering so well! The Microsoft dial pad setup issue is noted. Eliminating hardware phones and streamlining number management are exactly the kind of wins we love to deliver! ### 2. 8x8: Rock-Solid Cloud Telephony with SMS and an Intuitive Admin Interface **Rating:** 5.0/5.0 stars **Reviewed by:** David H. | Director of Network Infrastructure, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about 8x8 Work?** 8x8 seems to be a very solid cloud-based IP telephony provider. Over the past four years, we’ve had very few issues and practically no downtime. I really like the SMS capability and the configuration options available. The admin interface is also fairly intuitive and easy to navigate. **What do you dislike about 8x8 Work?** I can’t really think of any downsides, since 8x8 uses multiple redundant data centers that are strategically located across the United States. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 phones seem to be much more stable connectivity overall than another part of our company utilizing MS Teams phones. Because our 8x8 Phones utilize a SSL certificate to authenticate to 8x8, it is easy to keep a phone working, as opposed to the competition Teams phones having to be constantly logged in to Teams in order for a physical phone to work. 8x8 work app works well, and provides a lot of functionality for the end user. Voicemail, and current status, as well as switching between physical phone and mobile/computer phone is as easy a clicking a button. Logging into call queues is also super simply with the flip of a switch either in the Mobile 8x8 work app, or within the desktop 8x8 work app. **Official Response from Alison Stewart:** > Hi David, Four years of rock-solid reliability — that's exactly what we aim for! We love hearing that our redundant infrastructure, SSL authentication, and seamless device switching are making a real difference compared to the competition. Thanks for the detailed and thoughtful review! ### 3. Seamless Multi-Device Handoff, But Inconsistent Admin UX **Rating:** 2.5/5.0 stars **Reviewed by:** Bernard G. | Network Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 01, 2026 **What do you like best about 8x8 Work?** The ability to use the product across multiple devices seamlessly. Signed in on a mobile as well as my work device. Great for handing off between them. **What do you dislike about 8x8 Work?** The admin section of the back end is inconsistant. There are screens where the tables are filterable, this isn't the case across all screens. Seems basic UX experience is not considered. Simple things like a block of a telephone number across an organisation requires a user license and a clunky workaround to get this to work over multiple pbx's. This should be bread and butter simple stuff. But the web interface is quite limited on features like this. It should be controllable globally on the numbers assigned to our organisation. The performance monitoring screens for calls never seems to fully capture what the end user is experiencing. Exporting devices is the only way to see the mac address and ip address of a device. This page should be filterable. Instead it is limited to 60 devices until you scroll. Export is the only way around. Which is rubbish as you then have a saved doc with all device passwords not locally in the product in plain text. Security risk everytime we have to export. We have raised this via the support channels or requests but not seen any improvement in this. Again this goes back to the UX should be the same across all screens, even rarely used screens. A table page should have some mechanism to filter. **What problems is 8x8 Work solving and how is that benefiting you?** It has eased the setup of the IVR experience heavily using the ai voice generated prompts for users when dialling in. **Official Response from Alison Stewart:** > HI Bernard, Great to hear seamless multi-device handoff is working well, and glad the AI voice prompts have simplified your IVR setup! Your detailed feedback on admin UX consistency, number blocking, device filtering, and the security risk around exported passwords is invaluable, this will be raised to our Product team. Thank you for taking the time to document it so thoroughly. ### 4. User friendly,Reliable and all in one platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Shri . | Software engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2026 **What do you like best about 8x8 Work?** What I like best about 8x8 is that it combines calling, video meetings, messaging, and contact-center features into one platform, which makes collaboration much easier for distributed teams. Users and reviewers also frequently praise its reliability, integrations with tools like Salesforce and Google Workspace, and the ease of managing users and settings. **What do you dislike about 8x8 Work?** What I dislike that 8x8 can occasionally have call-quality issues and a confusing admin interface. Others mention that customer support response times can be inconsistent, and certain advanced features take time to learn. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 solves communication and collaboration challenges by bringing calls, video meetings, messaging, and customer interactions into one platform. This benefits me by making team communication faster, reducing the need for multiple apps, and helping manage remote work more efficiently. It also improves responsiveness with clients and keeps conversations organized in one place. **Official Response from Alison Stewart:** > Hi Shri, Show more 9:45 AM Thrilled that the all-in-one platform is making distributed teamwork and client communication so much more efficient! We take the feedback on call quality, admin navigation, and support consistency seriously; these are areas we're continuously investing in. Thanks for the well-rounded and thoughtful review! ### 5. Salesforce Integration Fell Short, and Inbound Recording Options Are Too Limited **Rating:** 2.0/5.0 stars **Reviewed by:** Crystal S. | Telecommunication & Mobile Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about 8x8 Work?** Its easy to administer. I like that its a cloud-based phone system where users can access the features of 8x8 wherever they have internet. 8x8's uptime overall is very good. Support is very responsive by phone. However, if you ask for an email vs. phone call, they call you anyway. **What do you dislike about 8x8 Work?** Inpro has asked for a screen pop integration to Salesforce and after a year-long project, the integration still does not work and the project was canceled. We would like to have inbound call recording only to comply with two party notification laws across the country and that is only available for contact center users (we do not use contact center). Therefore, we do not have call recording or sentiment analysis or any sort of call note taking capabilities. **What problems is 8x8 Work solving and how is that benefiting you?** We are trying to work through perfecting the 8x8 mobile app for our outside sales team using cellular data. When using data for mobile users, the calls often drop. **Official Response from Alison Stewart:** > Dear Crystal, Thanks for the honest review! We're glad the cloud flexibility and uptime are delivering for your team. We understand that Salesforce integration experience and inbound-only recording limitations are limitations for you. We're also actively working to improve mobile call stability on cellular data. ### 6. Simple, Easy-to-Navigate Interfaces with All the Info You Need **Rating:** 4.0/5.0 stars **Reviewed by:** John T. | IT Professional, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2026 **What do you like best about 8x8 Work?** I like that the 8x8 Work and Admin interfaces are really simple and easy to navigate but still give you all the information you may need for a given task. The menu titles are good categories and the settings or information I nee is clearly labeled **What do you dislike about 8x8 Work?** I don't like that changing voicemail greetings and recording new ones and setting the ones you want or reviewing the ones you have is a reasonably complex process, for 8x8 Admin console as well! I'd like to be able to see and review/edit/delete my recorded voicemail greeting(s) from the 8x8 app and to be able to switch between the one I want active without having to navigate a complex and time consuming phone menu. **What problems is 8x8 Work solving and how is that benefiting you?** It makes it incredibly easy to swap phones in and out as needed and provisioning phones is easy. Its pretty easy for the average user to get the hang of, which is nice **Official Response from Alison Stewart:** > Hi John, Thanks for the kind words on our interface design — clear and intuitive is exactly what we aim for! Your feedback on voicemail management is spot on; switching greetings should be simple, not a maze. That's genuinely useful input and we'll take it on board. Glad provisioning is a breeze! ### 7. 8x8 Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Steve M. | IT Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2024 **What do you like best about 8x8 Work?** It's a solid product, Works very well and very intuitive to users. Installation is easy whether using MSI or EXE, both take a few minutes to install. While on phone, it can be flipped to cell phone instantly, There is also an Outlook snap in for meetings. We use it on a dialy basis and most of our folks love the products. Also customer service is top notch. We'll get a call from support within hours of placing a ticket. **What do you dislike about 8x8 Work?** I have not come across anything i dislike about 8x8 except when placing a ticket or support call and picking the time zone. This list is very long. If they could somehow revamp this feature and make it easier to get to our time zone that would be great. **What problems is 8x8 Work solving and how is that benefiting you?** At this moment, everything is working as it should. We have had issues with call center in the past, but those have since been resolved. **Official Response from Alison Stewart:** > Hi Steve, we appreciate your positive review. It's great to hear you find 8x8 easy to use and that the support team has been top-notch. Thank you for your feedback on selecting your time zone. Thank you for choosing 8x8! ### 8. 8x8 Work Makes Business Communication Simple, Reliable, and Easy to Adopt **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph Y. | Managing director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about 8x8 Work?** What I like best about 8x8 Work is that it makes business communication simple and reliable. We use it mainly for calls and team communication, and the call quality has been good overall. The interface is easy to understand, so even new team members can start using it without much training. I also like that it helps keep communication in one place instead of using multiple tools. It saves time and makes daily operations smoother, especially when handling frequent client and internal calls. **What do you dislike about 8x8 Work?** One thing I dislike is that sometimes the app can feel a little slow, especially when switching between features. There have also been moments where the interface feels less intuitive on mobile compared to desktop. Another area that could improve is customer support response time for urgent issues. Overall, the platform is useful, but a few performance and usability improvements would make the experience even better. **What problems is 8x8 Work solving and how is that benefiting you?** 8x8 Work helps us solve communication and coordination issues in daily business operations. Instead of depending on different apps for calling and team communication, we can manage it in one system. This has helped us stay more organized, respond to clients faster, and reduce missed communication. It is especially helpful in a fast-paced work environment where clear and quick communication is important. Overall, it improves efficiency and helps the team work more smoothly. **Official Response from Alison Stewart:** > Dear Joseph, Thank you for the detailed feedback! We’re glad 8x8 Work helps your team stay organised and simplifies your daily communications. We appreciate your honesty regarding app speed and mobile usability; we’re constantly working on performance updates. We also hear you on support response times and are striving to improve! ### 9. Best Voice Over IP **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph Z. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2025 **What do you like best about 8x8 Work?** I started with 8X8 in March of 2025. I was clueless on how to get started. 8X8 customer service walked me through everything I needed, including integration with Salesforce, and a Text message marketing campaign began my journey with 8X8 in March 2025. I was unsure how to get started. The customer service team at 8X8 guided me through everything I needed, including integration with Salesforce and setting up a text marketing campaign. I highly recommend this product. **What do you dislike about 8x8 Work?** I can't say anything negative about it. 8X8 has exceeded all my expectations. **What problems is 8x8 Work solving and how is that benefiting you?** 8X8 was able to integrate with Salesforce. It was a nightmare for me, until customer service worked the problem and taught me how to deal with it in the future. Also, the Text messaging capability, and set it up to connect with our website. **Official Response from Alina Maxim:** > Thank you for your glowing review, Joseph! ### 10. Easy-to-Use, All-in-One Solution Across Desktop and Mobile **Rating:** 4.5/5.0 stars **Reviewed by:** Rob P. | senior level 2 maintenance/tech support engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about 8x8 Work?** ease of use for various forms of device to be connected to it . its a simple solution with good help guides , i primarily use on windows but have found it works just as well on mac , using work for mobile is also a game changer for me as i have to shoot out to site from time to time , saves me having to divert my desktop to my mobile , its all in one place **What do you dislike about 8x8 Work?** not really had any issues with 8x8 work for desktop or mobile **What problems is 8x8 Work solving and how is that benefiting you?** as said earlier having work for mobile saves me diverting a physical device or pc desktop to my mobile , its all in one solution so that works for me **Official Response from Alison Stewart:** > Hi Rob, Love that the mobile app is keeping you connected whether you're at your desk or out on site, that flexibility is exactly what we're built for! Great to hear it works just as smoothly across Windows and Mac too. Thanks for the brilliant review! ## 8x8 Work Discussions - [My name is abdirisak I really like to this software.](https://www.g2.com/discussions/my-name-is-abdirisak-i-really-like-to-this-software) - 2 comments, 2 upvotes - [Hai fi youy join Best 8&8](https://www.g2.com/discussions/hai-fi-youy-join-best-8-8) - 1 comment, 2 upvotes - [How do I simply use and implement](https://www.g2.com/discussions/how-do-i-simply-use-and-implement) - 1 comment, 2 upvotes - [How do I set up an 8x8 conference call?](https://www.g2.com/discussions/how-do-i-set-up-an-8x8-conference-call) - 1 comment, 1 upvote - [what is the best use of this?](https://www.g2.com/discussions/what-is-the-best-use-of-this) - 1 comment, 1 upvote - [View 8x8 Work pricing details and edition comparison](https://www.g2.com/products/8x8-work/reviews/8x8-work-review-7920698?section=pricing&secure%5Bexpires_at%5D=2026-07-01+17%3A52%3A25+-0500&secure%5Bsession_id%5D=aaf07210-ee3d-495c-aaf9-9a28cf31c289&secure%5Btoken%5D=f08947d173506fd0361b3e9f8bcd6ded98cc5e520c6a9e322f2e38641d54cb33&format=llm_user) ## 8x8 Work Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Call Box](https://www.g2.com/products/call-box/reviews) - [CDK CRM](https://www.g2.com/products/cdk-crm/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Teams Manager for Microsoft Teams](https://www.g2.com/products/teams-manager-for-microsoft-teams/reviews) - [Vantaca](https://www.g2.com/products/vantaca/reviews) ## 8x8 Work Features **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Software Type** - Mobile - Browser Application - Desktop Application **Access** - Software Pairing - Browser Extension - Individual Download **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top 8x8 Work Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,362 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,536 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,015 reviews)