G2

Russell T.

Partner

Small-Business (50 or fewer emp.)

7/9/2024

"You can't request funds in batch. Just one by one!"

0/5

What do you like best about 8am MyCase?

It tracks time. It is cloud based. It's easy to use. Review collected by and hosted on G2.com.

What do you dislike about 8am MyCase?

Waste hours monotonously clicking your mouse on each client, one at a time, to send bill "funds requests". I literally have to use a calculator because Mycase won't do the math automatically. You can't generate documents with a variable footer. Review collected by and hosted on G2.com.

What problems is 8am MyCase solving and how is that benefiting you?

It does the basics for case management. Not advanced. The PAPER invoice doesn't even show the minimum retainer or do the math to see the difference between the current retainer balance and the minimum required. You have to manually request funds for each case. They don't seem to even care or plan to fix it. It's working as they intend. Review collected by and hosted on G2.com.

Response from Sarah Schneider of 8am MyCase

Hi Russell, we are disappointed to see your low review but appreciate your feedback on how we could improve the features to better serve your firm. We strive to make meaningful product updates that support your practice and all of our customers. We have shared this feedback with our product team to include in our roadmap planning going forward and would be happy to schedule a call to discuss it in more detail if you are interested. Please reach out to support at support@mycase.com if you would like to connect and we look forward to working with you to improve the software and your experience with MyCase.