Ease of use in general. It is very helpful being able to have everything needed in cases all in one places. The different tabs make it very easy to navigate the software. Review collected by and hosted on G2.com.

One compliant I have had over the years is that I would like a feature that allows leads to be created from previous contacts. When previous client's call about new cases and new lead is made, it creates an issue with being able to covert the new case due to duplicative contact information. And it also wouldn't make sense to create a new case from the previous client's contact information because if they don't retain or we don't take the case then it messes with our stats for conversion and closing of cases. Review collected by and hosted on G2.com.