RL
Manager
Small-Business (50 or fewer emp.)
"Great company, excellent service but ridiculous name change"
5/5
What do you like best about 8am LawPay?

Excellent customer service. Ease of use for clients. Payment options for clients. Prompt credit for credit card payments. Excellent reports available. Review collected by and hosted on G2.com.

What do you dislike about 8am LawPay?

The name change from LawPay to 8 am was one of the two worst decisions made by a company in connection with a rebranding that I have ever seen. The only worse decision was changing Twitter to X. The attorneys with whom I have discussed this name change are amazed at the decision to change a virtually a perfect name (identifies the market niche, the service and is short, pronounceable and created a great brand name) to a name that means noting and creates confusion about what this business does. The failure of anyone to push back on the new CEO who thought this was a brilliant idea has to say something (not positive) about her management style. She obviously does not like to hear different points of view or there is a timid team below her. Review collected by and hosted on G2.com.

See what 227 reviewers think of 8am LawPay

4.7 out of 5 · Verified reviews from real users

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