It's so easy to organize and build a case with all the options that are available. If there's any issues, I like that you can easily message for support and it is addressed immediately. Updating information on a case is also a walk in the park. I like the customization option of organizing the side panel to organize the tabs in an order that best work for everyone. Also, I do enjoy the AI component when you send a text to a client so you can fine tune your responses and be more clear in communication. Review collected by and hosted on G2.com.

My only gripe is you can't edit notes after it's been published which can sometimes create an overlap of communication. Review collected by and hosted on G2.com.