The simple and straightforward customization available to you, to make improvements or amendments to things such as ticket routing, escalation rules, and changes to the appearance of templates used as part of the tool. Customer support is readily available, we use email or chat. Review collected by and hosted on G2.com.

The admin interface when messaging users within the ticket is displayed as a series of emails which you need to click into to read, this is time-consuming and clunky, especially with multiple email communication. I understand Sysaid have been working on this. Review collected by and hosted on G2.com.