G2

VB

Vic B.

IT Administrator II

Medical Devices

Mid-Market (51-1000 emp.)

Originally submitted 6/28/2023

"Sysaid, aid for when you need to settle"

2/5

What do you like best about SysAid?

Nothing about the software but the team still checks in to see if we would be interesting in moving back. Their support is great in this case. Review collected by and hosted on G2.com.

What do you dislike about SysAid?

Nothing else I liked less. The software is fine for what it is, just very clunky and definitely better choices for the price out there. Review collected by and hosted on G2.com.

What problems is SysAid solving and how is that benefiting you?

We needed a ticketing service, which we ended up settling for. We looked at all the other available, and it sounded beautiful. But now, after using most of the system, half of these add-ons do not even work correctly! It serves the purpose we initially needed, but that is as far as it goes for us. Review collected by and hosted on G2.com.

Response from Liora Coberman of SysAid

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Hi Vic,

Thanks for leaving us a review.

Your feedback is super important to us. We hear your frustration and we're always working hard to make sure you have a smoother experience. Our team will be in touch to see if there's anything else they can do to improve your experience with SysAid.

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