G2

Jackie M.

Office Administrator

Small-Business (50 or fewer emp.)

8/13/2026

"Exceptional Features, Secondary Latency Issues"

4/5

What do you like best about 800.com?

I love that 800.com records the conversation, allowing us to go back and reference it if we need to contact the customer again or remember something we might have forgotten. I also love the text feature. The initial setup was very easy.

Working in the construction business , I’ve been thoroughly impressed by how effectively they utilize 800.com to drive client engagement. They’ve integrated text-enabled toll-free numbers into their outreach, allowing for prompt, professional two-way SMS communication alongside standard voice calls. Their use of real-time analytics to track lead attribution shows a sharp, data-driven approach to business operations. Review collected by and hosted on G2.com.

What do you dislike about 800.com?

I’ve seen firsthand how effectively they manage client operations using 800.com. Their multi-line setup and call-routing structure make reaching the right person seamless. The only area that could use improvement is the occasional latency or delay during phone calls, which can cause a brief lag in live conversation. If 800.com optimizes its call connection speeds, the communication setup would be completely flawless. Review collected by and hosted on G2.com.

What problems is 800.com solving and how is that benefiting you?

As a professional overseeing ongoing client operations, 800.com has become an essential tool for establishing immediate brand credibility and standardizing how we communicate with clients. Its core infrastructure—from rapid vanity number setup to automated multi-line call routing and two-way SMS outreach—directly addresses recurring issues like fragmented communication and missed inbound leads. Beyond call handling, the built-in analytics offer clear visibility into lead-source attribution, which gives us actionable insight into marketing performance.

The main area that still needs improvement is audio latency. Periodic call lag introduces a slight delay during live conversations, which can briefly disrupt the natural flow of speaking. If connection stability and voice latency are further optimized, 800.com would feel like a truly unassailable communication solution for modern, high-volume operations. Review collected by and hosted on G2.com.