G2

Powell P.

Recovery Specialist

Small-Business (50 or fewer emp.)

4/22/2026

"Affordable Business Line at great prices and confidence with 800.com"

4.5/5

What do you like best about 800.com?

I like how easy it is to find a good number, because it helps clients remember us and call back without any hassle. The price is very affordable, which is a big plus—especially with rising costs. The back-office messages and voicemails add value by making my business look very professional. I also appreciate the ability to text on the 800.com to build rapport with a potential client before a phone call. A potential client is more likely to respond to opening texts to build confidence into a phone call. When you have an 800.com phone number it feels like a big company is backing you and establishes you as a national company and it drops the stigma of having to pay for an unrecognized area code. Many people feel comfortable calling an 800.com number because they know its toll FREE. Review collected by and hosted on G2.com.

What do you dislike about 800.com?

The 10DLC verification has been difficult to get text messaging approved. They keep denying me without giving a reason. It's been frustrating, as I had to send two emails to customer service to get something done. However a customer service rep quickly got back to me and verified that I needed to make some small changes and I did so now I have the 10DLC requirement done for text messaging. Review collected by and hosted on G2.com.

What problems is 800.com solving and how is that benefiting you?

800.com gives my business a certified, legitimate look, making it easier for clients to remember my number and call back. The affordability helps with rising costs, and the back office features make me look professional. When people call my 800.com phone number they have the feeling it is a big confident corporation that has their back. Review collected by and hosted on G2.com.

Response from Christina Reynolds of 800.com

edit

Thank you for taking the time to share such detailed feedback!

We’re glad to hear that your vanity number, affordability, and voicemail features are helping your business look more professional and memorable to customers. That’s exactly the kind of value we aim to provide for growing businesses.

We also appreciate your honest feedback regarding the 10DLC verification process and experience, we understand how frustrating it can be. The verification process is regulated by carriers and we are actively working on ways we can improve our customers experience, increase first time approvals and expedite the process.

All of our plans come with a fax number and you can add one anytime in your dashboard or reach out to us directly at Support@800.com and we can help get it setup for you :)

Thanks again for choosing 800.com — we truly appreciate your business and your feedback.