OSTicket is a great first point of contact for keeping requests from our customers organised. We can then assign these requests or tickets to the appropriate department within our organisation. Review collected by and hosted on G2.com.

OSTicket does run on an older PHP Framework. So, it can be a little slow and feel outdated. But, the features it has are what enables this software to still be chosen as Support System for SMEs. Review collected by and hosted on G2.com.