G2

Ander V.

Computer technician

Small-Business (50 or fewer emp.)

Originally submitted 8/30/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"The chatbot, AI, and license management stand out in the SysAid experience"

4.5/5

What do you like best about SysAid?

Currently, we are continuously improving our internal AI chatbot within SysAid by feeding our datapool on a daily basis. This is making a real impact on our IT team, as the knowledge base keeps growing and allows us to resolve common incidents and service requests much faster.

In addition to that, SysAid helps us manage software licenses and gives us clear visibility of our actual annual costs, which is very useful for tracking upcoming renewals.

On the other hand, we would like to see improvements in the reporting area. The interface there feels more basic compared to the rest of the platform and doesn’t offer the same level of depth as other sections.

That said, we are really looking forward to seeing how the new Connect module evolves. Review collected by and hosted on G2.com.

What do you dislike about SysAid?

On the other hand, we would like to see improvements to the internal reports, as the interface is more basic compared to the other menus offered by the tool Review collected by and hosted on G2.com.

What problems is SysAid solving and how is that benefiting you?

In our case, SysAid helps us manage all of the company’s incident management, as well as automatically managing onboarding and offboarding processes through rules, keeping track of asset monitoring, and managing software updates for those assets. We were also impressed by SysAid’s ability to integrate with our Active Directory thanks to its Azure integrations. We are currently refining the AI chatbot within SysAid internally by feeding our data pool daily, which makes tasks easier for our IT team as the knowledge base grows larger every day and enables us to resolve common incidents and requests more quickly. In addition to all this, SysAid allows us to manage software licenses and view our actual annual spending, alerting us to upcoming renewals. Review collected by and hosted on G2.com.