G2

Mark D.

Enterprise (> 1000 emp.)

10/20/2020

"Outstanding service desk software that gets better with every iteration"

5/5

What do you like best about HaloITSM?

The product is simple to use, highly customisable and suits the needs of the business, rather than having to adapt our business to the way the product works. Support team are quick, responsive and very helpful and changes to the system happen on a very regular basis with new features being added and older ones being optimised. Review collected by and hosted on G2.com.

What do you dislike about HaloITSM?

Sometimes it can be hard to work out where a feature sits and you end up having to contact support (who are always happy to help), new video tutorials are nice but there are not enough of them Review collected by and hosted on G2.com.

Recommendations to others considering HaloITSM:

Give it a try and talk your requirements through with one of the account managers, if the features you need are missing, don't discount it - talk to them and you'll be pleasantly surprised at just what they can get added for you. Review collected by and hosted on G2.com.

What problems is HaloITSM solving and how is that benefiting you?

Halo replaced our existing solutions and has quickly been positively adopted by the teams. It now acts as our central service desk for all teams, helped to introduce formal change management for our SOX adoption and manages all of our IT procurement. In total replaced six separate systems with one Review collected by and hosted on G2.com.