G2

Suman S.

Head of Operations

Non-Profit Organization Management

Small-Business (50 or fewer emp.)

11/11/2026

"3CX’s Flexibility Makes Business Calling Easy on Any Device"

4/5

What do you like best about 3CX?

What I like about 3CX is how absolutely flexible it is. I can place and receive business calls from anywhere using the desktop app, whether I’m on Windows or my personal Mac. I can also use it through a web-based progressive web app (PWA) or the mobile apps on iOS or Android. Overall, it works from anywhere and on pretty much any device. Review collected by and hosted on G2.com.

What do you dislike about 3CX?

Although it has everything I need, I noticed that while using it in the field it feels a bit like a closed system with limited customization. For example, unlike open-source PBX platforms, C3X is proprietary. Review collected by and hosted on G2.com.

What problems is 3CX solving and how is that benefiting you?

For me, it’s helpful in various ways. For example, it keeps my personal number private when I’m working remotely. The job often forces you to use your personal mobile number, which gives clients 24/7 access to your personal phone line, but in 3CX I can keep one business identity across all devices.

It also reduces context switching during calls. When an incoming call hits my 3CX app, a pop-up instantly opens the caller’s CRM contact record, so I can immediately see their name, deal stage, and recent tickets before I even say hello.

The biggest relief is that it automates post-call admin work. 3CX automatically records, transcribes, and summarizes calls using the built-in AI tool. Those summaries and action items are then logged directly into my CRM record, which frees me up to move straight to my next task. This is the life-saving part for me: it helps protect my personal time and keeps everything updated automatically with every status. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite