![Josh C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh C.")
JC

Josh C.

Director of Demand Generation

Small-Business (50 or fewer emp.)

12/1/2025

"Great for qualifying and selling while providing accurate and helpful responses"

4.5/5

What do you like best about 1mind?

1mind matches prospect with the right solutions, examples, and resources that fit their situation (whether it’s a question from a prospect or a general chat). It can share all kinds of helpful content within the conversation: testimonial videos, documents, and even the correct sales rep's calendar. It's trained off our best sales conversations (we exported the discovery call transcripts that led to Closed Won deals) and effectively acts as a 24/7 rep on our website. It feels like a real experience talking to a rep vs using a chat tool. Review collected by and hosted on G2.com.

What do you dislike about 1mind?

They’re still building out their self-service tools to allow users to manage conversation flows and update the “knowledge base.” The good news is their CS team is super responsive (they’re in Slack too, which is huge) and turns around requested updates really quickly. Review collected by and hosted on G2.com.

What problems is 1mind solving and how is that benefiting you?

We're getting thousands of website visits every week with a high-volume of inbound. 1mind jumps in and engages visitors the same way our reps would, then either passes qualified leads to the team or routes them to self-serve signup. Around 8% of contacts that 1mind creates become customers. Review collected by and hosted on G2.com.

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4.9 out of 5 · Verified reviews from real users

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