1mind matches prospect with the right solutions, examples, and resources that fit their situation (whether it’s a question from a prospect or a general chat). It can share all kinds of helpful content within the conversation: testimonial videos, documents, and even the correct sales rep's calendar. It's trained off our best sales conversations (we exported the discovery call transcripts that led to Closed Won deals) and effectively acts as a 24/7 rep on our website. It feels like a real experience talking to a rep vs using a chat tool. Review collected by and hosted on G2.com.

They’re still building out their self-service tools to allow users to manage conversation flows and update the “knowledge base.” The good news is their CS team is super responsive (they’re in Slack too, which is huge) and turns around requested updates really quickly. Review collected by and hosted on G2.com.