I like that our non-technical staff can use the interface to communicate with IT and access self-help resources. Freshservice has helped us manage tickets, help staff be better equipped through the self-help knowledgebase and IT service bot, and track assets in one unified place. I really like the automation engine and the helpful advancements it has had since we started using Freshservice. I rely on it for scheduled and activated workflows, especially onboarding workflows for creating accounts and initial access parameters. It was very easy to get started, and the included onboarding documentation and complimentary onboarding sessions were a great help. Review collected by and hosted on G2.com.

I’d like more settings in the mobile app to filter notifications and cut down on notification noise. Outside office hours, I want to know that a notification is for a higher-priority issue. Review collected by and hosted on G2.com.