G2

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

10/27/2026

"Easy to use and good for managing IT support"

4.5/5

What do you like best about Freshservice?

I like that Freshservice is simple to use and keeps our IT work in one place. We use it for tickets, assets, changes, and the CMDB. It is easy for both users and IT staff, and the automation helps save time. Overall, it makes our support process easier to manage and more organized Review collected by and hosted on G2.com.

What do you dislike about Freshservice?

One thing I dislike is that some features can take time to set up and customize. Reporting could also be a little easier, especially when we need more detailed data. Some automation and workflow options are not always very flexible, so we sometimes need workarounds. Overall, it works well, but there is still room for improvement Review collected by and hosted on G2.com.

What problems is Freshservice solving and how is that benefiting you?

Freshservice helps us manage IT support in one place instead of using different tools and manual processes. We use it for tickets, service requests, assets, changes, and the CMDB. It helps our team stay organized, respond faster, and automate repetitive tasks. It also gives us better visibility into issues and overall IT operations Review collected by and hosted on G2.com.