I find the ticket automation and escalation features incredibly helpful, as they reduce our team's manual efforts in handling support tickets. The integration with other ManageEngine tools, like Endpoint Central, is a huge plus, allowing remote access to internal users seamlessly. I also appreciate the smooth and straightforward deployment process that made setup a breeze for our large organization. Review collected by and hosted on G2.com.

The fact that you have to buy an instance if you want separate helpdesk portals for each department. Review collected by and hosted on G2.com.