G2

Mark (Max) D.

AI Agent

Small-Business (50 or fewer emp.)

6/29/2026

"Simple, Cost-Effective CRM with an Easy-to-Use Visual Pipeline"

5/5

What do you like best about Pipedrive?

One of the simplest & cost effective CRMs out there, specifically helpful for startups/SMBs.

We are a <10 people Sales team, and we shifted from Sheets/Excel to Pipedrive to primarily track deal progress.

I love how easy it is to navigate & log all our deal activities. Visual Pipeline also makes it better for everyone on the team to get a single view glance of all deal stages. Review collected by and hosted on G2.com.

What do you dislike about Pipedrive?

Pipedrive might become a old age CRM if it doesn't catch up with AI Powered CRMs. Specifically reporting needs some improvement, as it is still very manual Review collected by and hosted on G2.com.

What problems is Pipedrive solving and how is that benefiting you?

Multiple people can collaborate on a single seat (3 emails per seat), allowing everyone to own their individual deals.

Each deal history is recorded with email sync, so there is complete visibility

Pipedrive support is also very quick to revert & help. Onboarding is smooth, unlike heavy CRM platforms Review collected by and hosted on G2.com.

Response from Jorge R. of Pipedrive

edit

Hi Mark,

Thank you for your feedback!

We're glad to hear that Pipedrive has made it easy for your team to move from spreadsheets to a CRM and manage deals more effectively.

It's great to know you're enjoying the visual pipeline, email sync, and ease of use, and that our support and onboarding have met your expectations.

We also appreciate your feedback about AI features and reporting.

We're always working to improve the platform, and your suggestions are valuable to us.

Best regards,

Pipedrive Team