I use Kustomer for solving tickets and day-to-day work activities. It helps me reply to customers efficiently and quickly, which is really valuable. I like how macros can be used easily to respond to tickets, saving me time with the most asked questions. Additionally, the AI co-pilot is making the process more awesome, helping me when I'm unsure about company policies or how to respond to customers. Another thing I appreciate is how Kustomer is able to track the history of an account, providing emails and messages that help us understand customer issues. It also offers sentiments and past scores that give insights into customer behavior. The initial setup was easy and user-friendly, and overall, I find these features really beneficial. Review collected by and hosted on G2.com.

I think it lags sometimes, there might be some bug or something, I need to refresh it to see what email it is, as it keeps loading. Yeah, maybe use of Kustomer on iOS and Android on mobile phone or tab. Review collected by and hosted on G2.com.