![Allissa S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allissa S.")
AS

Allissa S.

Mid-Market (51-1000 emp.)

4/27/2026

"Centralizes Inquiries Effortlessly, Needs Improved Voice Features"

4/5

What do you like best about Kustomer?

I like Kustomer's ability to group together multiple customer tickets. I can quickly see previous inquiries and current inquiries, and make notes for the future. I like the tagging, and the ability to use macros for quick, repetitive inquiries. Review collected by and hosted on G2.com.

What do you dislike about Kustomer?

First: The voice function for replying is not good. It doesn't capture capitalizations at the beginning of sentences, or punctuation - For example, my Samsung voice assistant will correctly type this spoken phrase "I'm not sure comma what do you think question mark" into "I'm not sure, what do you think?. Second: I can use two screens with minimal issues, but I do encounter some glitches and it could be streamlined- especially for a platform that is intended to have multiple emails & live chats at the same time. I use one screen for live chats and the other for emails. Review collected by and hosted on G2.com.

What problems is Kustomer solving and how is that benefiting you?

Kustomer is the primary method people communicate with our company. As the first line, it allows us to use other programs to filter messages, tag them appropriately, use macros, and combine data from Shopify & Loop int he customer's profile. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: Seller invite

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4.4 out of 5 · Verified reviews from real users

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