# 123FormBuilder Reviews **Vendor:** 123FormBuilder **Category:** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder) **Average Rating:** 4.5/5.0 **Total Reviews:** 173 ## About 123FormBuilder 123FormBuilder is a versatile and innovative form builder used by over 2 million individuals and businesses around the world to automate data collection processes and workflows. The forms are easy to build and even simpler to maintain, so you never have to worry about how to stay on top of things again. Here’s how it works: the drag & drop interface allows you to easily create forms, surveys, polls, and quizzes, all without ever having to write a single line of code. (Phew, right?) Just add the fields, set up the custom email notifications, and distribute the form... That’s it! Data and payment collection and management have never been easier. And, know what else? 123FormBuilder integrates with more tools than any other online form builder, too. That means no more time spent exporting, importing, and manually entering data! Simply select the app or payment gateway you want, and integrate instantly. No need to worry about privacy, either. 123FormBuilder takes data protection and security seriously and is fully GDPR and HIPAA compliant, so you get both peace of mind and complete control over your data storage. Search through the 1,900+ templates and take what you need. It’s probably in there. If you still have tools all over the screen, this is your sign to put them all aside. 123FormBuilder has rolled it all into one and made it as easy as 1-2-3 to use. Whether you’re part of a small business looking to simplify your internal processes or a large company aiming for a customized Enterprise package, you’re covered now. ## 123FormBuilder Pros & Cons **What users like:** - Users value the **ease of creation** with 123FormBuilder, finding it simple to design and publish forms quickly. (5 reviews) - Users value the **user-friendly interface** of 123FormBuilder, enabling quick and easy form creation without technical hassles. (5 reviews) - Users appreciate the **customizability** of 123FormBuilder, enjoying intuitive forms tailored to their specific needs. (3 reviews) - Users commend the **easy integrations** with 123FormBuilder, enhancing functionality without technical challenges. (3 reviews) - Users value the **intuitive design and robust integrations** of 123FormBuilder, enhancing form creation and data collection efficiency. (3 reviews) - Users value the **s seamless integrations** of 123FormBuilder, enhancing productivity and collaboration with existing tools effortlessly. (3 reviews) - Simple (3 reviews) - Users praise the **responsive customer support** of 123FormBuilder, appreciating the knowledgeable and prompt assistance provided. (2 reviews) - Interface Ease (2 reviews) - Intuitive (2 reviews) **What users dislike:** - Users often face **delays** in integrating payment gateways and experience bugs that hinder their form development process. (2 reviews) - Users experience **limited form design flexibility** , encountering bugs and difficulties with URL redirects during development. (2 reviews) - Users find the **learning curve steep** when integrating features or adding users, particularly under time constraints. (2 reviews) - Users find **difficult customization** in 123FormBuilder, making it challenging to create highly personalized layouts. (1 reviews) - Users experience **form complexity** due to occasional bugs and difficulties with URL redirection during development updates. (1 reviews) - Users face **integration difficulties** with payment gateways, affecting performance during high traffic and tight deadlines. (1 reviews) - Integration Issues (1 reviews) - Users find the **lack of guidance** in adding new users frustrating and time-consuming in 123FormBuilder. (1 reviews) - Layout Issues (1 reviews) - Limitations (1 reviews) ## 123FormBuilder Reviews ### 1. Effortless Form Creation Without Coding **Rating:** 4.0/5.0 stars **Reviewed by:** Naafay M. | Trust and safety Associate , Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2025 **What do you like best about 123FormBuilder?** The fact that surveys and other forms can be created by 123formbuilder without any code is what makes it easy and simple to use . Unlike other custom forms that need atleast some back door work. **What do you dislike about 123FormBuilder?** At times when I need to integrate a payment gateway API into my form, things can become complicated. Additionally, if there is a high volume of traffic, the scalability does not quite meet expectations. Also the support is not up to mark , and sometimes I feel like the do it especially when I'm on a tight deadline **What problems is 123FormBuilder solving and how is that benefiting you?** First of all, the platform makes it incredibly easy to create forms and surveys without needing any technical skills. This simplicity really streamlines the process, and when working within a team or organization, it becomes much easier to assign tasks to different people as needed. ### 2. Effortless Form Creation with Seamless Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** SHUBHAM P. | Product manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2025 **What do you like best about 123FormBuilder?** I appreciate how straightforward it is to create forms without having to deal with complicated technical details. The interface is clean and user-friendly, and the drag-and-drop feature operates seamlessly. I’m able to publish a form within minutes, which is incredibly convenient. Additionally, its integration with the tools I already use helps me save a significant amount of time. **What do you dislike about 123FormBuilder?** Nothing in particular as such. It has been useful so far. **What problems is 123FormBuilder solving and how is that benefiting you?** 123FormBuilder has made it much easier for me to automate data collection that I previously handled by hand. Rather than having to follow up with people for their input or sort through disorganized spreadsheets, I now receive all the information through well-structured forms. This not only saves me time but also cuts down on mistakes and allows me to manage all submissions in a single location. It keeps everything organized without requiring ongoing effort from me. ### 3. 123FormBuilder Makes Form Creation Simple and Fast **Rating:** 4.0/5.0 stars **Reviewed by:** Abhilash M. | Sales executive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2026 **What do you like best about 123FormBuilder?** 123FormBuilder makes creating forms very simple and quick. The drag and drop builder, ready made templates, and easy integrations helps us collect leads and data without any technical efforts. **What do you dislike about 123FormBuilder?** Form design flexibility is limited and creating very custom layouts can be a bit restrictive. **What problems is 123FormBuilder solving and how is that benefiting you?** It helps us quickly create enquiry, booking, and feedback forms for our travel website, making it easier to collect customer details, manage leads, and streamline communication. ### 4. The "Canva" of form builders **Rating:** 5.0/5.0 stars **Reviewed by:** Michael K. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about 123FormBuilder?** We've been using 123 Form Builder for about 18 months for our agency as a solution for our client's need for HIPAA-compliant forms. I can't say enough how pleased we are with the service. The platform is intuitive, secure, and reliable. Having the ability to create separate folders/sub-accounts for our clients and assigning users to those folders (so they can only see their contacts) has been key in implementing HIPAA-compliant forms across the board for our clients. Additionally, the webhook integration has been key with integrating with our partner companies. Our clients love the forms and use them for event registration, employment application, and more. Customer service is top-notch and very responsive. **What do you dislike about 123FormBuilder?** From time to time, during development, you may find the forms to be buggy. I have had difficulty in the past assigning a URL redirect for thank you pages when the 123FB team has released updates. This issue was resolved rather quickly, but it was quite inconvenient when building forms. **What problems is 123FormBuilder solving and how is that benefiting you?** HIPAA-Compliant forms Integration with partner companies ### 5. Helpful for Work with Microsoft Tools **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about 123FormBuilder?** This tool has been incredibly useful for me, especially when it comes to creating forms for surveys and applications. **What do you dislike about 123FormBuilder?** At this point, I haven't found anything to dislike. **What problems is 123FormBuilder solving and how is that benefiting you?** They make sure that data collection is safe by using encryption, which makes it feel very secure. ### 6. 123FormBuilder is an affordable, intelligent form builder in Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Liam L. | Marketing Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about 123FormBuilder?** As a power user & administrator of 123FormBuilder, I can't recommend it highly enough. The SFDC integration is fully native and has lots of options for prefilling & mapping to existin & custom objects and fields. The customer support is knowledgeable and gives prompt and detailed answers. **What do you dislike about 123FormBuilder?** As a 123FB admin, figuring out how to add new users took a bit too long. **What problems is 123FormBuilder solving and how is that benefiting you?** Native SFDC Form Builder. Easily & accurately capturing external form responses and automating the addition of that data to SFDC. ### 7. Great product and great service! **Rating:** 4.5/5.0 stars **Reviewed by:** Sam W. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2023 **What do you like best about 123FormBuilder?** It's very easy to create forms. The user interface is good and is occasionally updated to make things easier. The integration with Salesforce and the method for prefilling and sending data is clear. When you can't figure something out the support team, particularly Julia, are great. **What do you dislike about 123FormBuilder?** Occasionally you encounter something that can't be done, but usually in these circumstances, there is a workaround or a different method that would work. The help resources, although plentiful and helpful, can be a little hard to navigate at times (I gather they are working on this) **What problems is 123FormBuilder solving and how is that benefiting you?** Information we used to capture with Google Forms, outside of Salesforce, now comes directly into Salesforce. This enables non-Salesforce users to keep our information up to date at a much cheaper cost than a full Sales Cloud license ### 8. One of the easiest tools to use that has had the largest impact on my operation. **Rating:** 5.0/5.0 stars **Reviewed by:** James L. | VP of Customer Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2023 **What do you like best about 123FormBuilder?** The simplicity of creating the forms. Drag, drop, name, and that's it. The customizable output emails have led us to create many customer-facing forms that have our logos and pertinent data from their orders or accounts on them. We have twice as many forms that are used for internal process documentation and consistency. Our field engineers complete site survey forms, that submit output reports that go directly to our customers. This has been one of the biggest leaps in documentation and process control our company has made and the rollout time was next to nothing. **What do you dislike about 123FormBuilder?** Maybe more clear tools around the data retention and form embedding process. **What problems is 123FormBuilder solving and how is that benefiting you?** Process Control Document Control Consistency in Customer Reporting Chain of Custody Support Ticket Handling There are so many more, but these alone have made a giant impact. ### 9. Ease of Use and Get Data Quickly **Rating:** 5.0/5.0 stars **Reviewed by:** Billy M. | Customer Success Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2023 **What do you like best about 123FormBuilder?** The program is straightforward to use and features a lot of great data points. The submissions are easy to read, and we like that the program emails us for each request. This allows us to respond quickly to the data being collected. We can also add our own data and common data collection questions. **What do you dislike about 123FormBuilder?** Some of the forms only allow specific data to be added. There are times when we would like to customize it even further than what is permitted. However, while we have used the form-building software, they are constantly improving to add more features. **What problems is 123FormBuilder solving and how is that benefiting you?** We use it to collect return form information, pricing, and freight request data. This allows us to hear directly from the customer without a phone call saving us time and getting the info they want to them faster. ### 10. For us is very usfull. it is simply and good tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Matjaz K. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about 123FormBuilder?** We use for reclamations from dealers. You can create parts of program how You need. **What do you dislike about 123FormBuilder?** I don't have special requirements. It could be a litle simply by creation of new fields. **What problems is 123FormBuilder solving and how is that benefiting you?** administartion for reclamations ## 123FormBuilder Discussions - [Microsoft block](https://www.g2.com/discussions/microsoft-block) - 1 comment, 1 upvote - [Is it possible to "try" or see examples of file upload functionality before committing to an upgrade](https://www.g2.com/discussions/is-it-possible-to-try-or-see-examples-of-file-upload-functionality-before-committing-to-an-upgrade) - 1 comment, 1 upvote - [Why does this company think it's cool to scam people](https://www.g2.com/discussions/39365-why-does-this-company-think-it-s-cool-to-scam-people) - 1 comment, 1 upvote - [What is 123FormBuilder used for?](https://www.g2.com/discussions/what-is-123formbuilder-used-for) - 1 comment - [View 123FormBuilder pricing details and edition comparison](https://www.g2.com/products/123formbuilder/reviews/123formbuilder-review-5149573?section=pricing&secure%5Bexpires_at%5D=2026-05-04+07%3A12%3A34+-0500&secure%5Bsession_id%5D=32ba10c0-c327-4e6e-bed1-9652db4ae1f7&secure%5Btoken%5D=e2cd6cf9f5a5dfe2ae66ffb7eb7fb6a891c95a685963b5491f0e00c04ae49ef5&format=llm_user) ## 123FormBuilder Integrations - [PayPal Payments](https://www.g2.com/products/paypal/reviews) ## 123FormBuilder Features **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Lead Monitoring** - Features - Performance - Identification **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Agentic AI - Lead Capture** - Cross-system Integration - Proactive Assistance **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Data Capture** - Mobile - Websites - Social Media - Data **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Additional Functionality** - Embedded Forms - Offline Capability - Notifications - Payments - Mobile Forms **Analytics** - Export/Import - Reporting **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Customization** - Forms - Personalization - Templates - Integration **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making ## Top 123FormBuilder Alternatives - [Jotform](https://www.g2.com/products/jotform/reviews) - 4.7/5.0 (4,804 reviews) - [FormAssembly](https://www.g2.com/products/formassembly/reviews) - 4.5/5.0 (387 reviews) - [Formstack Forms](https://www.g2.com/products/formstack-forms/reviews) - 4.3/5.0 (461 reviews)